Although banks may have complaints about the findings of a customer satisfaction survey (see cover story) or claim that they have well-oiled grievance redressal systems, every consumer knows it is not all that true. Here are some typical problems customers face and what to do about them, suggests Sucheta Dalal

Someone on my yahoo group correctly said that when things went right with his...

Consumer courts will stop entertaining students’ pleas from now on.Sucheta Dalal reports

The trend of students approaching consumer courts for a quick interim order has probably ended this July. The National Consumer Disputes Redressal Commission (NCDRC) has sternly and empathically directed consumer courts not to entertain students’ pleas for permission to pursue studies or appear for...

DLF refused to wrongfully hand over a flat for six years to a buyer, but the apex consumer court merely ordered it to give possession and not the huge loss of income. Sucheta Dalal recounts the story 

DLF Ltd, the company that is credited with creating Delhi’s swank extension of Gurgaon, was all set to become one of India’s most valuable companies, after a massive Initial Public Offering....