Fullerton India set to wind up sub-prime lending

When the liquidity crunch began, some of the large NBFCs found themselves squeezed by rising defaults as well as ballooning collection costs, forcing them to scale down operations.

Fullerton India Credit Co Ltd, an indirect subsidiary of Singapore-based Temasek Holdings, was among the last financiers still willing to bet on India's sub-prime or unsecured borrowers. According to sources, it is now set to join the ranks of Citi Financial, GE Money, ICICI Bank and others who have bailed out of this market because of losses suffered due to the difficulty in loan recovery. The exit of these lenders has however deprived a big segment of the low-income market, which comprised tiny, independent entrepreneurs.

The root cause of the demise of this business is the misbehaviour of recovery agents which led to a few suicides and attracted enormous bad press. This led to police action against the lenders as well as warnings of stringent penalties by the Reserve Bank of India. Another big setback in the recovery process is the lack of sympathy for lenders from the judiciary as well. Some finance companies had attempted to dispense with uncouth recovery agents and use the judicial route (filing Sec 138 complaints against cheque bouncing); however, this only meant long delays, high legal costs and judges who would not look at the entire repayment but focus on specific bounced cheques. Clearly, this route too was unworkable and created an environment where it was an advantage for borrowers to fudge and default on repayments.

While many exited the business, those like Indiabulls, Bajaj Finance, Shriram City Union Finance and Fullerton India had attempted to struggle on for a while. When the liquidity crunch began, these large players found themselves squeezed by rising defaults as well as ballooning collection costs, forcing a few to scale down operations.

During FY09, Citi Financial brought down its branch network from 450 to 170 branches, while GE Money reduced its branches from 180 to 80. Earlier in March, Fullerton India gave pink slips to nearly 3,000 employees (20% of its workforce) and also shut down around 50 branches owing to the liquidity crisis. At that time, the credit company had 800 branches across the country and employed around 14,000 people.

As of March 2009, Fullerton India had disbursed about Rs5,000 crore and had an asset book of Rs2,500 crore. About 70% of Fullerton India's lending portfolio constitutes loans to the self-employed segment; the remainder consists of loans to salaried individuals and two-wheeler loans.

Fullerton India provides financial support to customers through Fullerton India Parivaar and Fullerton India Vyapaar. Fullerton India Parivaar caters to the needs of salaried individuals while Fullerton Vyapaar provides finances to self-employed people in small and basic businesses. 

In October 2009, Fullerton India appointed Ruben de la Mora as its chief executive and managing director, replacing GS Sundararajan. Mr Sundararajan was instrumental in leading a team of professionals at Fullerton India in building from scratch a network of over 800 branches across 400 towns and cities with over 12,000 employees.

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    1 decade ago

    The company strategy was totally wrong in the business of unsecured loan. Big thing two segments in the business as parivar and vyapar it was just the step to increasing the cost of infrastructure ann operation cost. And the salary package were given to employees were not properly researched by the experts team. And one more big thing the recovery team, totly gubda type. even they dnt know the meaning of collection..............just giving threatening calls to borrower in spite of humble request of recovery.
    So Appoint me as CEO of the company and let see the business and collection. Thanks

    Good governance, dowries and dons

    Institutions cannot be built on the reputation of individuals or daily sermons on governance and morality; they have to be based on systems and processes

    On Sunday evening, I ran into a friend who has just stepped into the role of a harried Indian father, scouting for a potential groom for his two daughters. Yes indeed, the arranged marriage still rules in India and although his daughters are both management graduates who have studied abroad, when it comes to marriage, they are happy to have papa find them a hubby.

    The friend hails from a southern Indian community where dowry rules, no matter what the law says about it and the groom-hunt is nothing but a bazaar where the highest bidder snaps up the 'boy'. In this case, the parents of the 'boy' apparently opened negotiations by quoting a base price of Rs50 lakh, even before the potential couple had met each other.

    After all, his son was a prize catch—he was an IIT Engineer and now worked at Infosys—and his parents saw no point in wasting his time unless the girl qualified in the financial bid!

    But it is the bit about the IIT degree and job at Infosys that has triggered this piece. The company prides itself on its good governance practices, high ethical standards and sense of social responsibility. The company also organises lectures and development courses for its employees, presumably to make them better human beings. Does any of it really rub off on the employees? Apparently not; after all, the potential groom of our story doesn't have any problem with his parents auctioning him to the highest bidder (although, strictly speaking, he may be given a choice of two or three short-listed possible brides) when it comes to marriage, even though accepting dowry is illegal. And he ignores the fact that the potential bride that his parents are vetting, is well-educated, works in a multinational and earns as much as he does.

    But my issue is not about arranged marriages and the dowry system but about the popular corporate delusion that endless discussion on corporate governance will lead to more ethically correct companies. Just as our engineer will not give up on a fat dowry, just because he starts working at Infosys, companies will observe good governance principles only if it is part of the DNA of individual senior managers and has nothing to do with the organisation they work for. On the contrary, we have plenty of evidence that those who preach and teach good governance, don’t bother to follow it at all.

    What could be a better illustration than the twin debacles at the International School of Business (ISB), Hyderabad. ISB is a B-School whose pedigree and board of directors would even be the envy of Ivy League institutions. Set up by Wharton, Kellogg and the London School of Business, the three most famous destinations for a management education, it was founded by two partners of McKinsey & Co, the world's top consulting firm. A couple of days ago, one of them, Anil Kumar, pleaded guilty to charges of insider trading and admitted that Raj Rajaratnam of the Galleon Hedge Fund paid him $1.75 million in exchange for confidential information.

    Kumar is understood to have made $2.6 million in illicit funds by leaking information on Advanced Micro Devices Inc and eBay Inc. He was asked to step down from the ISB board in October, when it was clear that he was being investigated in the Galleon securities fraud case.

    Earlier, ISB's dean Dr Rammohan Rao had to quit in similar ignominy after the Satyam scandal erupted. Dr Rao had made things worse for himself by initially defending the board's support of a dubious rescue deal between Satyam Computers and Maytas Infrastructure, an entity owned by the Satyam founders.

    But again, Dr Rao was not the only Ivy League don who did not practice what he preached. Harvard don and author of several management books, the arrogant Prof Krishna G Palepu used to charge a steep fee to lecture the Tatas and other Indian business tycoons on governance. When Ramalinga Raju confessed to India's biggest accounting fraud, we learnt that Prof Palepu earned nearly Rs one crore from Satyam in various fees and consultancy services. And he used to lecture business on "Making corporate boards more effective"!

    Whether it is a young engineer at Infosys who will not sacrifice his right to a dowry or obscenely paid academics and consultants who will throw ethics to the wind for more fees, clearly the road to good ethics is not lectures, seminars or even leading by example. It has to be part of your DNA.

    Indian companies are not really serious about the governance business. If they were, they would make the effort to get people with the right mental wiring. In fact, they would do what the better companies in the hospitality business are doing. The hospitality sector recognises that there are certain people who are hard-wired to be gracious and patient and perfectly suited to an industry where consumer demands can be trying on the nerves of most people. They do this by conducting overt or subtle psychographic tests to find people with the right attitude. And when they do find these people, the results can be amazing. The best but most extreme example of how this works are all the stories that emanated from survivors of the terrorist attacks on The Trident and The Taj Mahal Hotel in Mumbai on 26/11/08. The stories of the bravery, service and sacrifice of these executives (many of them paid with their lives) make for business legends. Similarly, Kingfisher is rated the best airline, mainly because of the service quality. It can be taught, but there is no substitute for starting right by picking the right people.

    That is why, institutions cannot be built on the reputation of individuals or daily sermons on governance and morality; they have to be based on systems and processes to ensure correct business practices day in and day out.

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    1 decade ago

    A very hard hitting piece by Sucheta Dalal.


    1 decade ago

    You have really hit the nail on the right spoy

    BSE, NSE defer advancing trading hours till 4th Jan

    Based on market feedback, BSE and NSE have jointly decided that the revision of market opening time to 9am will be effective from 4 January 2010

    The Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) on Thursday postponed the advancement of market opening time to 9am till 4 January 2010.

    On Wednesday, the two exchanges said that the market would open at 9am effective from 18th December, an advancement of nearly an hour from the current practice of market opening at 9:55am.

    "Trading will start in the equity segments of the BSE & NSE at 9am with effect from Monday, 4 January 2010," an NSE official told PTI.

    In a statement, BSE said, "Based on the market feedback, it has been jointly decided by BSE and NSE that the revision of market opening time to 9am shall be effective from 4 January 2010. In the interim, the current market open timing of 9:55am shall continue."

    The market closing time would continue to remain unchanged at 3:30pm.

    Speaking about the change in trading timings, Deena Mehta, former president of the BSE and managing director of Asit C Mehta Investment Intermediaries Ltd, said, "It will put a lot of pressure on the system and I am not sure it will benefit anybody. People directly or indirectly associated with the markets will be pressurised to start work early, actually we are taking away a part of their personal time.”

    “A lot more homework is required before we move ahead with this. Even the banks are not promising that they would have the Real Time Gross Settlement (RTGS) system running before 9.45am. So in the event of a big movement in prices, there is an issue of how will we be able to make payments," Ms Mehta added.

    Some market players believe the extension in timings would help in reducing volatility, improve trading volumes and help catch up with trading in the Hong Kong and Singapore markets.

    India Infoline Ltd, in a note said, "Gurus of markets have spoken about the time in the market which is important rather than timing the market. Investors sure will benefit with the extended trading hours. Those directly and indirectly linked to the stock market will start early as trading begins at 9am."

    Dinesh Thakkar, chairman and managing director, Angel Broking, said, “While many large brokers are geared up for the additional trading hour, we believe that it is necessary that the whole market should be geared up for the same. The postponement will give the market participants time to put the infrastructure in place and manage the extended trading hours with full planning and preparation.”

    Some brokers believe that the trade time extension would solve no purpose as Indian markets would still be behind the Singapore-based bourses.

    According to a PTI report, Arun Kejriwal, director, Kejriwal Research and Investment Services (KRIS) said, "It will make life miserable for all those who are trading as there is no way we can catch (up) with Singapore markets as we cannot eliminate the two-and-a-half hour time gap."

    During November, BSE has clocked a total equity turnover of Rs1,04,998.70 crore. The total average daily turnover of the BSE is estimated at Rs5,257.10 crore in November. On the other hand, the NSE has registered an average daily traded value of Rs15,170.60 crore with nearly 1,317 securities traded in November 2009. Its market capitalisation stood at Rs50,24,830 crore in October 2009.

    Currently, almost all of the Rs80,000 crore worth of derivatives volumes take place on the NSE. In the cash market too, the NSE accounts for 75% of the trading volumes.

    SEBI allowed bourses to set their trading hours between 9am and 5pm in October on condition that appropriate risk management systems and infrastructure are put in place. NSE was seen as the big beneficiary of this move, because it was openly concerned over losing Nifty volumes to the Singapore Stock Exchange (SGX), which opens earlier.

    The Singapore International Monetary Exchange (SIMEX) trades an NSE-licensed derivatives product on the NSE's Nifty index, named SGX CNX Nifty. Its volumes are driven by foreign institutional investors (FIIs) who trade on the futures before the Indian markets open.

    Foreign investors, constrained by the limited ability to participate directly in the Indian equities market after the ban on participatory notes, flock to the SGX Nifty futures product to catch some of the action in Indian markets. Domestic investors in Singapore subsequently take positions on cues from these FIIs. SGX has somewhat stolen NSE’s thunder due to its impressive track record in derivatives and high ethical standards.

    With a new team in place at the BSE, the competition is bound to heat up on several fronts. Already, there are open differences between the two bourses on the software for algorithm based trading—the NSE has allegedly refused to grant permission for those algorithm trades, where one of the legs involved transactions on the BSE as well. Interestingly, although James Shapiro of the BSE has made this allegation in public, SEBI, which is seen as being pro-NSE, has made no public attempt to intervene or ensure a level-playing field between the bourses.

    The NSE is already at war with the MCX group with litigation in the Bombay High Court (over broker front office software) and before the Competition Commission over transaction charges in the currency market.

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