Kentucky Fried Chicken (KFC) opened its first restaurant in China in 1987 that too in Tiananmen Square, Beijing. To KFC China, this is as sacred as Ray Croc’s monumental first Mac outlet in the Obama county. KFC expanded its network to 100 restaurants in the first nine years and 1,400 in the next nine years in a “structured process of move from rich east to rural west.” The vision is to...

Make sure you are not trying too hard to please others

We were on a short break at the end of the year when my sister made an interesting observation. She said that sometimes we work harder than we need to, just to please people and make relationships work. This can actually backfire and work against the very objective we are trying to achieve. Although her comment was based on watching two...