File postal complaints online

The Department of Economic Affairs has opened a single-window system for complaints about products, distribution or services of post office investment schemes. Complaints, not exceeding 2,500 characters, can be registered in the online form on the Website of the National Savings Institute, with details of the state and district to which the complainant belongs, in order to channel it to the appropriate regional centre. Documents supporting the complaint can also be attached and a code will be generated on the basis of information provided. This can be used to track the status of the complaint. 

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