EPFO Streamlines PF Transfers and Profile Updates
Moneylife Digital Team 20 January 2025
The employees' provident fund organisation (EPFO) has introduced simplified processes for both PF transfers and member profile updates, marking a significant step toward digital efficiency and member convenience.
 
The organisation has revolutionised its PF transfer system by eliminating the requirement for employer intervention in most cases. This transformation is expected to impact approximately 94% of transfer claims, allowing 12mn (million) out of 13mn claims to proceed directly to EPFO processing. 
 
Already, between April 2024 and January 2025, auto-generated transfer claims have accounted for around 4.5mn claims, which is  34.5% of the total claims, demonstrating the system's effectiveness.
 
Complementing the transfer reforms, EPFO has also modernised its member profile updating system. EPFO members with Aadhaar-validated universal account numbers (UANs) can now independently update their personal information, including name, birth date, gender, and employment details, without document uploads. 
 
Out of the total 800,000 requests received at EPFO for correction through employers in FY24-25, almost 45% of the change requests can be self-approved by the member without employer's verification or approval at EPFO. 
 
This enhancement particularly benefits the roughly 390,000 members with pending requests and is expected to significantly reduce the current 28-day average processing time.
 
The impact of these reforms is substantial. Member profile and know-your-customer (KYC)-related issues, which currently constitute 27% of all grievances, are expected to decrease dramatically. Transfer-related grievances, currently at 17% of total complaints, should also see a significant reduction. The new system allows for self-approval in approximately 45% of change requests, with another 50% requiring only employer-level approval.
 
For pre-October 2017 UAN holders, minimal employer certification requirements remain, maintaining security while streamlining processes. These initiatives reflect the government's commitment to enhancing EPFO's service delivery through technological integration and user-friendly policies, ultimately promoting both ease of living for members and ease of doing business for employers.
 
The reforms represent a comprehensive approach to modernising EPFO's services, ensuring data accuracy, reducing processing times, and improving overall member satisfaction through efficient digital solutions.
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