Subscribers to Employees Provident Fund Organisation (EPFO) who have a complaint can now directly dial the EPFO office—not just in their region but the head office in Delhi—and the aggrieved member may end up sharing his woes with none other than the Chief Provident Fund Commissioner (CPFO) himself. CPFO, KK Jalan, has declared grievance redress as top priority work in the Organisation; along with other top officials in the EPFO, he is now taking out time to respond to callers on specific grievances. Between them, they settled 100 of the 183 grievances the head office received in July, he says. About 20,668 grievances were disposed off in July 2013 at various regional offices compared to 13,414—the average for the three preceding months. Grievances are also being directly monitored from the head office of EPFO. The Internet-enabled EPF Internet grievance management system has been reactivated and more that 96% of the grievances registered through the portal have been addressed.
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