Draft rules issued on compensation mechanism for electricity consumers
The next time you don't receive an electricity bill on time or your bill-related complaint is not addressed in the earnest, you can put the discom in your area in the dock and seek compensation.
 
The government has unveiled the Draft Electricity (Rights is Consumers) Rules, 2020 that has eased the way electricity is supplied to consumers and also offers them a host of other services.
 
The Power Ministry has put the draft of the rules for comments and stakeholders consultation and intends to implement it as part of consumer charter initiative.
 
As per the draft rules, discoms have been made liable to compensate consumers for no supply of electricity beyond a particular duration, number of interruptions in supply, time taken for getting an electricity connection, disconnection and shifting.
 
The idea was to give rights to the consumer to seek 24x7 electricity supply at their homes and provide them a compensation for any deviation from the stated goal, said a Power Ministry official.
 
The new consumer rights rules also propose to compensate electricity consumers if discoms delay in updating their personal information or change of load factor in their supply.
 
It would specify a timeline for repair of faulty meters and correct any voltage-related issues.
 
The draft rules which have also been sent to all discoms and transcos for comments, have specified that the amount of compensation would be determined by the respective electricity commissions.
 
It has however, said that if discoms delay in serving electricity bills beyond 60 days, the consumers would need to be given a rebate on bills between 2 and 5 per cent or an amount decided by the commissions.
 
To make the process easy for consumers, the draft rules provide that all discoms would set up an online facility for registration of complaint and payment of compensation within six months of the notification of the rules by the commissions.
 
Also the compensation will be adjusted against current or future bills of a consumer meaning that compensation would come into the power accounts of consumers with discoms and not into their bank accounts.
 
The new rules also provide that consumers will have to pay through the online medium only for electricity bills of more than Rs 1,000.
 
The discoms would also set up Consumers Grievance Redressal Forum to facilitate consumers.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.
  • Like this story? Get our top stories by email.

    User 

    Amazon sold some items at inflated rate during Covid-19: Report
    Amazon sold several items including essentials such as toilet paper and hand sanitiser at inflated rate during the Covid-19 pandemic, said a report by US-based consumer rights group Public Citizen.
     
    Amazon set prices of products during the pandemic to levels that would be considered violations of price gouging laws in many states of the country, showed the findings of the report released this week.
     
    Numerous examples of price increases were found on essential products sold directly by Amazon, it added.
     
    While the e-commerce giant publicly blamed so-called third-party sellers for price increases, it continued to allow them to increase their prices, the research showed.
     
    "Amazon claimed that it took several steps to curb price gouging," said the report.
     
    "But we have uncovered a pattern of significant price increases on essential products sold directly by Amazon, as well as price gouging by third-party sellers," it added.
     
    This report details 15 essential products that have been sold by Amazon during that Covid-19 pandemic with markups over the recent price on Amazon.com or other national retailers ranging from 76 per cent to more than 1,000 per cent.
     
    It also details 10 products sold on Amazon by third-party sellers during the same period with markups ranging from 225 per cent to 941 per cent.
     
    It showed that prices of many items increased manifold between May and August.
     
    Responding to the report, Amazon said that its service has "no place for price gouging," The Verge reported on Friday.
     
    "Our systems are designed to offers customers the best available online price and if we see an error, we work quickly to fix it," a spokesperson of the company was quoted as saying.
     
    The e-commerce giant's leadership had earlier also made clear that they do not tolerate price gouging and that they will stop third-party sellers from taking advantage of the pandemic.
     
    "However, it is clear that not only are third-party sellers engaged in price gouging, but Amazon itself is selling essential products at significant price increases, and in many cases at a much higher price than other national retailers," the report by Public Citizen concluded.
     
    Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.
  • Like this story? Get our top stories by email.

    User 

    COMMENTS

    s5rwav

    2 months ago

    Why Mr #MukeshAmbani and #RelianceIndustries Love the #Amazon that Indulge into Unethical Practice of Exploiting Pandemic Situation to Brazenly Loot of Helpless Citizens. I am Babubhai Vaghela from Ahmedabad. Thanks.

    https://www.moneylife.in/article/amazon-sold-some-items-at-inflated-rate-during-covid-19-report/61499.html

    No Catch in Proposal for Full Airline Ticket Refund during COVID Lock-down: Govt
    The Centre on Wednesday assured the Supreme Court that there is 'no catch' in its proposal in connection with the refund of air tickets booked for travel during the COVID-19 lock-down.
     
    Solicitor general Tushar Mehta, representing the Centre, said there is no catch in the refund proposal and if tickets were booked on 15th March, before the lock-down period, then also there will be a full refund.
     
    As senior advocate Sanjay Hegde, appearing for a petitioner, raised doubts whether the air ticket refund proposal of the civil aviation ministry is confined to tickets booked during the lock-down or before the lock-down, Mehta reiterated the proposal covers all.
     
    A bench comprising Justices Ashok Bhushan, RS Reddy and MR Shah, referring to the recent affidavit filed by the directorate general of civil aviation (DGCA) saying tickets for travel during lock-down will be refunded, said the Centre should clarify on this crucial aspect of refund.
     
    Mehta replied that he would file an additional affidavit clarifying the position in the matter. He also clarified that if a ticket was booked for travel from overseas to another foreign country, then the matter is not in the domain of the refund proposal.
     
    Submitting that the proposal for ticket refund would have to be approved by the apex court, Mehta insisted that the government decided to refund the amount for the tickets and also tried to ensure that airlines don't suffer.
     
    Advocate Jose Abraham, representing petitioner Pravasi Legal Cell, said the affidavit filed by the Centre is fine, except to the fact that it is not clear as to whether the passengers who booked tickets prior to the lock-down are entitled to a full refund.
     
    Senior advocate Harish Salve, representing SpiceJet, contended that his client agrees with the stand of the government. Senior advocate Mukul Rohatgi, representing Indigo, said though his client agrees with Centre's proposal, yet there are few issues for which two-three days be given. The bench asked counsel to file its response to the affidavit.
     
    Advocate Neela Gokhale, appearing for a travel agents association, said their funds are stuck as no refunds were given by the airlines, but Mehta said that they have consulted ticket agents before finalising the proposal.
     
    The bench then asked Mr Mehta to file an additional affidavit, and slated the matter for further hearing on 23rd September.
     
    Senior advocate CA Sundaram, representing a passengers association, told the bench that there should be full refund of the ticket.
     
    The Centre has proposed that a full refund should be given by the airlines within 15 days for tickets booked during the lock-down, and if any airline is in financial distress, then a credit shell should be provided up to March 31, 2021 on any route of the passengers' choice. The full refund has been proposed for tickets booked during the lock-down on domestic, international and foreign airlines.
     
    In an affidavit in the court, OK Gupta, director, DGCA, said for the domestic airlines, if the tickets were booked directly with the airline or through an agent during the first lock-down period (March 25-April 14) for the journeys to be undertaken in both first and second lock-down period (March 25-May 3), then in all such cases, full refund shall be given by the airlines immediately.
     
    Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.
  • Like this story? Get our top stories by email.

    User 

    COMMENTS

    s5rwav

    2 months ago

    Govt of India Must Confirm the Data on Airlinewise Number of Claims Received and Claims Settled. This Must be Done by DGCA. As Monthly Statements. I am Babubhai Vaghela from Ahmedabad. Thanks.

    We are listening!

    Solve the equation and enter in the Captcha field.
      Loading...
    Close

    To continue


    Please
    Sign Up or Sign In
    with

    Email
    Close

    To continue


    Please
    Sign Up or Sign In
    with

    Email

    BUY NOW

    online financial advisory
    Pathbreakers
    Pathbreakers 1 & Pathbreakers 2 contain deep insights, unknown facts and captivating events in the life of 51 top achievers, in their own words.
    online financia advisory
    The Scam
    24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
    Moneylife Online Magazine
    Fiercely independent and pro-consumer information on personal finance
    financial magazines online
    Stockletters in 4 Flavours
    Outstanding research that beats mutual funds year after year
    financial magazines in india
    MAS: Complete Online Financial Advisory
    (Includes Moneylife Online Magazine)
    FREE: Your Complete Family Record Book
    Keep all the Personal and Financial Details of You & Your Family. In One Place So That`s Its Easy for Anyone to Find Anytime
    We promise not to share your email id with anyone