Diversified Revenues

Income growth of 111%, 178%, 140% and 121% over the past four quarters. That has been the performance of Spanco Telesystems. From just Rs25 crore in December 04, its revenues have grown to Rs136 crore in December 06. Started by Kapil Puri and Rajesh Chhabria in 1995, initially Spanco was manufacturing EPABX and analogue radio products. It has now evolved into one of the leading networking and systems integration solution companies in India. Spread over nine locations (Mumbai, Pune, Ahmedabad, Gurgaon, Kolkata, Bangalore, Hyderabad, Lucknow and Guwahati) with an employee strength of 3300, Spanco runs three divisions: telecom, international BPO and domestic call centres. It does telecom integration for multinationals, public sector units and the defence sector and has been awarded a unified call centre project by MTNL, Delhi. Currently, it runs the networked call centre for MTNL, including hardware and software at three locations in Mumbai.

Spanco has also clinched a 10-year contract for setting up, operating and maintaining call centres for the Indian Railways. The project is expected to generate around Rs800 crore to Rs900 crore during the period of the contract. Spanco is one of few pure call centres listed in India and handles domestic and international clients which is also uncommon. It has one of the best business models among companies in the call centre business. It has multiple revenue streams and its domestic call centre clients need to be supported by employees who speak either Hindi or a local language. They need not speak English -- this is a major advantage for Spanco. Getting a large number of English-speaking employees at reasonable wages is becoming a big handicap for call centre companies servicing foreign clients. In any case, Spanco is further diversifying its revenue stream, adding other skills and services. It has recently bought a controlling stake (51%) in Skandsoft Technologies Pvt. Ltd. engaged in radio frequency identification devices (RFID) solutions.

This is the abridged version of the print article. In order not to miss the original, use the subscription option.

Like this story? Get our top stories by email.

User

I had begun to feel that I had the potential to be much more than a peon
ML: We believe that you come from a very humble background. Can you tell us something about your childhood?
SP: I was born at a place called Landewadi in Ambegaon taluka of Pune district near a place called Mancher. This was in 1956. My family was into agriculture but since it was a very small landholding, my childhood was one of struggle. Going to school was also an issue. There...
Premium Content
Monthly Digital Access

Subscribe

Already A Subscriber?
Login
Yearly Digital Access

Subscribe

Moneylife Magazine Subscriber or MAS member?
Login

Yearly Subscriber Login

Enter the mail id that you want to use & click on Go. We will send you a link to your email for verficiation
Love At The Work Site

5 ways to react to colleagues falling in love

It is said that people tend to fall in love with those they spend a lot of time with. If that is to be believed, then workmates make perfect candidates for becoming lovers. When managers spend most of their waking hours at work, it is possible that they get attracted to and fascinated by their co-workers. As the workforce gets younger, it is very...

Premium Content
Monthly Digital Access

Subscribe

Already A Subscriber?
Login
Yearly Digital Access

Subscribe

Moneylife Magazine Subscriber or MAS member?
Login

Yearly Subscriber Login

Enter the mail id that you want to use & click on Go. We will send you a link to your email for verficiation

We are listening!

Solve the equation and enter in the Captcha field.
  Loading...
Close

To continue


Please
Sign Up or Sign In
with

Email
Close

To continue


Please
Sign Up or Sign In
with

Email

BUY NOW

online financial advisory
Pathbreakers
Pathbreakers 1 & Pathbreakers 2 contain deep insights, unknown facts and captivating events in the life of 51 top achievers, in their own words.
online financia advisory
The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Online Magazine
Fiercely independent and pro-consumer information on personal finance
financial magazines online
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
financial magazines in india
MAS: Complete Online Financial Advisory
(Includes Moneylife Online Magazine)