These are key ingredients for success

Douglas Phillips, Director of Merck, was quoted as saying that “Organizational culture is a composite of values and attitudes of those in the organization. Eventually, negative thinking or actions lead to negative business results. So regardless of the pressures on you, or your company, try to remain courteous, pleasant and upbeat.” Clients, customers,...

Giving well is like investing well – it requires asking questions, says Shreedhar Kanetkar

Dhruv Lakra, now a scholarship student at Oxford’s Said Business School, gave up a career at an investment bank in Mumbai to help make charitable organisations more effective. As he strove to apply management skills to issues ranging from child labour to tsunami relief, he was struck by how...

Look for companies that lay emphasis on quality of service

I find myself in a dilemma when I switch hats from that of an investment analyst to a consumer, especially of services. As an analyst, I am very bullish on the service sector. I see it as the engine of growth. Whether it is the simple act of buying daily provisions or day-to-day banking or using the Internet for booking tickets, there...