Consumers don’t help their cause by either being naive or cunning, argues Sucheta Dalal with some interesting examples of both

Most of us have come across plenty of consumer complaints alleging harassment by high-handed and callous companies. The complaints are often genuine and the service standards can surely do with some improvement. Also, complaints that have languished for months or even...

Graduates will help you file IT returns!

Having made filing income tax returns maddeningly complex and having put taxpayers and their consultants through increasing hardship, the government is now offering a balm. The balm is a bureaucratic concoction and would be as ineffective as the numerous speeches of the finance minister and the various garish ads put out by the ministry, exhorting you...

Amazing as it may sound, this old Nigerian fraud keeps claiming new victims, finds Sucheta Dalal

Anybody who uses the Internet and operates his or her own email account has already heard of, investigated or stayed away from what is known as the Nigerian scam. Those of us whose email identities are public receive almost a dozen such emails everyday and have learnt to ignore them several years...