Consumer Forum orders MSEDCL to pay Rs10,000 compensation
Moneylife Digital Team 29 May 2012


The Forum held that the MSEDCL had provided deficient services to the consumer and not bothered to replace the faulty meter and hence was liable to compensate

Thane: The Thane District Consumers Grievances Redressal Forum has held that the Maharashtra State Electricity Distribution Co Ltd (MSEDCL) has provided deficient services to a domestic consumer and ordered the public entiry to pay Rs10,000 as compensation to him, reports PTI.

The forum headed by RB Somani along with member Jyoti Iyer ruled that the MSEDCL had billed exhorbitantly the complainant and also demanded interest on the outstanding from the complainant.

The forum gave the ruling recently after MSEDCL provided a faulty meter to the consumer from Thane who challenged the bill itself.

"It was the primary responsibility of MSEDCL to replace the faulty meter and give proper services to the consumer," it said.

Issuing exhorbitant bills and demanding interest in itself is a harassment, the forum ruled.

The Forum ordered a compensation payment of Rs8000 towards mental torture ofo the complainant and Rs2000 towards legal expenses.

The complainant Anand G Rao from Kalwa, had claimed a sum of Rs1 lakh towards damages and torture, while demanding Rs15,000 towards legal expenses.

Rao in his complaint told the forum that he was a consumer of MSEDCL from 1997 and till May 2001 he received a bill of Rs310 per month, which he paid.

However, in June 2001 the MSEDCL claimed that the meter was faulty and changed the same and started issuing an average bill.

He said payments wer made as per the bills issued by the MSEDCL. On several occasions the MSEDCL issued exhorbitant bills which were got corrected by the complainant but it never bothered to replace the faulty meter even till 2005, it was pointed out.

The meter was replaced in August 2005. The Corporation calculated the power bill on average and issued a bill for Rs76,990 in January 2007, which according to MSEDCL included an outstanding amount of Rs75,751.

The complainant challenged the very basis of demand from the MSEDCL which stated that he had consumed a total of 10753 units between March 2002 and May 2005 and the average for the 40 months came to 268 units and the value of the consumption was Rs33,303. With the interest, the total sum came to Rs49,417.

The Forum held that the MSEDCL had provided deficient services to the consumer and not bothered to replace the faulty meter and hence was liable to compensate for its follies.

The Forum also directed the Corporation to work out the actual bill due and take action accordingly and if need be adjust the excess payment in the future bills.


6 years ago
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Johnson Marian
10 years ago
This is to bring to your notice about how our financial companies like Bajaj finserv deals with their customers, I would like to share about the complaint which I had given to Bajaj about how their employ call and harass their client and without even checking about the nature of the loan, here I would like to brief about the loan which I took from bajaj finserv in the month of November with a 0% interest and will pay 5 EMI in the form of ECS, I had signed all the documents and had handed over it in the counter at the time I purchased my LED TV, My loan number is CD 5770CD00192121 and the loan amount was Rs.22,490/- with the EMI amount of Rs.3,749/-, problem started with the first month ECS which got bounced when contacted my Bank Oriental Bank of commerce the branch manager said that the ECS was bounced due to the finance company had not submitted the Mandate hence even after the funds available in my saving account the ECS got bounced hence when contacted Bajaj about the same they said that it was a technical mistake and they will update my CIBIL record and will also send a apology letter which they sent to me, now the issue is that I was dealing with the customer care about the issue and I received a call from their collection team regarding the payment I had informed them that due to the issue about the mandate not submitted by their end I had to face this issue since it was a Christmas week end I said will make the payment by check hence went to their goregoan branch and made the payment and also got a receipt for the same, I even gave them 2 current dated check for the month of Dec 2012 and Jan 2013 along with that I gave PDC check for Feb-April 2013, after my payment done on 3rd Jan 2013, I received a collection call on 5th Jan 2013 and this was my worst experience ever in my life, the person who called me started abusing me as when is said that I had made the payment and I had the receipt for the same, I also informed him not to abuse and he kept on abusing left and right, I could not bear that and I disconnected the call, he called me again and this time I recorded the call where in he was not afraid of what he was doing despite there is a law which says that no credit company can harass their customers, after the call was done I immediately reported this incident to their Manager Mr. Pawan, for which he arranged a call back from Mr.Vikram who said that he is the area manager for collection and he will look after this case he took more than 3 days and then he called me and said that he is in lucknow and will call me back when he is back to Mumbai hence I waited for his call and at last I had to call him back and inform him about the incident for which he said that he had taken a serious action against that employ and had given feedback to their team, and had asked me to forget this issue and not to take it further hence I informed him that the person who spoke to me had not only abused me but also given threaten about my life hence informed him that had to report to police against that person for which he said that he cant go against the companies rules, if Mr.Vikram cant go against his company then why should I not go against them hence I am sending this details to your channel to find out a solution against this Big finance company. And I know that Media is a the one who can dare against this Big companies.
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