Consumer Courts Lose Patience With Poor Banking Service

A series of recent judgements of the apex consumer court  has gone against banks. This is good news for consumers, says Sucheta Dalal

This year promises to be tough on banks that ignore their customers. Apart from the Reserve Bank of India (RBI) focusing on systemic changes and tracking grievance redressal, the National Consumer Disputes Redressal Commission (NCDRC), which is India’s apex...

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