In your interest.
Online Personal Finance Magazine
No beating about the bush.
It sponsors teams, spends billions (of dollars) on advertising and is probably the world’s most well-known brand. But Coca-Cola seems to have forgotten what it takes to service a customer. What’s worse, Coke prefers to maintain a deafening silence—and enter a state of denial—when confronted with what is a major slip-up at its end
The next time you have a strong urge to down a bottle of Coke, do make it a point to hold up the bottle (as you would do with a Rs1,000 note) and examine it minutely to see if it contains any insect life.
On 7th April, your correspondent gulped down an insect or two from a 200-ml Coca-Cola bottle.
(Please see : http://www.moneylife.in/article/8/4652.html).
You would imagine that the soft-drink multinational would have taken prompt action—at least an apology over the telephone—for what obviously is a major slip-up at its end, which could have had potentially hazardous ramifications.
But Coca-Cola India feels that an apology to a customer would be stooping too low. It has told Moneylife that it wants our article (see above link) pulled out.
Since the numerous executives who are ‘in charge of customer service’ for the multinational’s operations in India have failed to respond in a satisfactory manner, we even went to the extent of contacting its Atlanta headquarters.
But the deafening silence continues from Coke’s end.
Coca-Cola India now wants to ‘inspect’ the bottle with insects floating around in it. An executive from its public relations department (Amit Govind) has told Moneylife that Coke wants to ‘scrutinise’ the bottle.
We’ll keep you posted on what happens after Coke’s sleuth inspects the bottle.
So the next time you want to enjoy the ‘real thing’, do ensure that a Coke executive is around before the bottle is uncorked. If you have some flora and fauna floating around in the liquid, the soft-drink major will have all the ‘proof’ it needs to take any further action—if it chooses to do so, of course.
It was a special occasion for all at Moneylife Foundation on 5 February 2010 when the Moneylife Knowledge Centre was launched at the hands of Sanjay Nirupam, member of Parliament, who graciously accepted our invitation to be the chief guest at the event despite it being his birthday. The Moneylife Knowledge Centre, set up by the Moneylife Foundation in Mumbai, will supplement the efforts of...
Facebook has sent a 'cease-and-desist' letter to another website, Seppukoo.com, that deletes profiles, friends and other information on Facebook, MySpace, Twitter and LinkedIn for users who provide their account information
Social network website Facebook has said that it is blocking a website called 'Web 2.0 Suicide Machine' that helps users delete their social network profiles, reports PTI.
The number one social network also said that it had sent a 'cease-and-desist' letter to another website, Seppukoo.com, which also helps you erase your virtual identity from the Internet.
The Web 2.0 Suicide Machine site, which features a hangman's noose on its homepage, deletes profiles, friends and other information on Facebook, MySpace, Twitter and LinkedIn for users who provide their account information.
"This machine lets you delete all your energy sucking social-networking profiles, kills your fake virtual friends, and completely does away with your Web2.0 alter ego," it says.
Facebook, in a statement to AFP, said the suicide site was in violation of Facebook rules.
"Facebook provides the ability for people who no longer want to use the site to either deactivate their account or delete it completely," the social network service provider said.
"Web 2.0 Suicide Machine collects login credentials, which is a violation of our Statement of Rights and Responsibilities (SRR)," it said.
"We've blocked the site's access to Facebook as is our policy for sites that violate our SRR," Facebook said. "We're currently investigating and considering whether to take further action," it added.