Club Mahindra members are not exactly having a great holiday
Moneylife Digital Team 19 November 2010

The list of complaints against the Mahindra group company from members is increasing. But they are not being addressed appropriately

There appears to be little respite for Mahindra Holidays and Resorts, as the list of complaints from dissatisfied customers continues to grow. The complaints range from unsatisfactory practices and deficiency in services to unfulfilled promises. While very little is known about how successful the company has been in redressing the complaints, a letter addressed to Mahindra Holidays managing director Ramesh Ramanathan recently raises the lack of clarity over the business model that this Mahindra group company follows.

"Overall people are not very clear on the business model Club Mahindra follows. There is no one reference document to it and the typical timeshare model does not apply in this case," Bhupesh Gupta, who has been a member of Club Mahindra Holidays since 2004, wrote in his complaint. "Bits and pieces of information come to light, surprising me every time. I am surprised why Mahindra Holidays reports resort occupancy levels at the time of quarterly report to shareholders. What significance does this have to its timeshare business? Who will take the hit of this under-utilisation, the members or the business?"

Mr Gupta says that he has not received a reply from the company for some time and so addressed a copy of the letter to Moneylife, which raised the issue with the company. However, the explanations by Mr Ramesh and chairman Arun Nanda were not very enlightening. Without answering the issue raised directly, both tried to describe how "customer centric" the company has been.

Mr Ramesh says, "Our surveys done both internally and independently prove that we have a very happy set of members who rate the experience at our resorts extremely high. I am happy to share with you that RCI have awarded the Gold Crown status to 10 of our resorts… more than 25% of our new members sign up through referrals by existing members, denoting a high level of delight with the brand." RCI is the largest timeshare vacation network in the world.

Strangely, in a recent interview with MoneyControl, Mr Nanda had admitted that an internal check has revealed that the company was lacking in many aspects and that it required some cleansing operations to contain the damage to its membership base. Club Mahindra is said to have experienced a 30% drop in membership sales revenue over the past few months.

It is very likely that this is the outcome of the numerous complaints of members that appear to go unresolved. Consumer review websites like mouthshut.com and www.consumercomplaints.in list some of them. In one recent note, Devyani Chakraborty says she is still awaiting a refund on cancellation of her membership, which was sold to her a few days before during Durga Puja. In one post today, Mr Sandeep said he has failed to encash a free holiday voucher coupon after he was told that there were no rooms available in any of the resorts in any destination.

Other complaints refer to lack of proper exit options, which, the Mahindra Holidays chairman said were very few. However, there is no explanation as to why members have to go through an excruciating exit mechanism and lose 30-40% of their membership fees in the process.

Many of the timeshare membership holders have complained that the "flexibility" option, which enables the users to transfer, exchange and split their holidays, have led to under-utilisation of the resorts. Moreover, they accuse the administration of favouritism, which enables only some particular members to avail good reservation dates and facilities.

But while members are allegedly denied facilities, resorts and rooms are used for other events and availed by outsiders. Many members, after repeated failures, give up on making reservations, which leaves many resorts with vacancies. There are complaints about unsatisfactory services, inadequate inventory and other unfulfilled promises.

It appears from inquiries Moneylife made with some members that there is no proper grievance redressal mechanism and neither are members aware of how they can get their complaints resolved, nor are the staff equipped to deal with such situations. Another repeated mention is that staff members engage in dubious practices like lotteries, misleading members about offers and not providing proper information about the terms and conditions.
 

Comments
riny agarwal
2 years ago
Hi, is there any way to file a case against them or to resale the membership?
Deepak Lohchab
2 years ago
Plz add me Whatsapp group 9654433223
Vikrant Karande
3 years ago
Yes, a lot of people faced same issues with the Club Mahindra Membership, they felt fooled and now they aren't haappy and wants to transfer their membership. A lot of articles I read these days where how their it was their financial mistake of buying club mahindra membership. But in my case I have seen it not as a mistake why dont you read my experience here https://bit.ly/2Ha1VhN

Still if you feel that its a mistake do comment on this article.
jatin nayak
4 years ago
watsup group bana ke sabhi ko unite hoke consumer court me file lagani chahiye,
aur mene advocate se baat ki thi jisme usne kaha hai ki sales executive ke against local court me 420 me ek case file karo...is month me, me 420 ka case file kar dunga...aap sab bhi apne apne kisi vakil se milkar fraud ka case sales executive ke against kijiye....for any inqiury call and msg on 9928019007 watsup number...united we win.....
Deepak Lohchab
Replied to jatin nayak comment 2 years ago
Sir kise ke 420 complaint case Me FIR hue hai plz help me my no 9654433223
Aniruddh Sinha
Replied to jatin nayak comment 3 years ago
This is a watsapp group of unsatisfied member of club mahendra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Deepak Lohchab
Replied to Aniruddh Sinha comment 2 years ago
Sir plZ add me Whatsapp group 9654433223
jatin nayak
4 years ago
सेल्स एग्जीक्यूटिव का नाम है अंकुर तिवारी (7023144447)
और उनके सीनियर का नाम है अनिल यादव...
हम अभी तक 132000 डाउन पेमेंट (half of membership) और 2 क़िस्त 5190 की दे चुके है...कुल
142380 rs
आपके सेल्स एग्जीक्यूटिव ने भ्रामक, झूठी, जानकारी देके मेम्बरशिप बेचीं है.
ये है वो जानकारी .
१. अगर वो क्लब महिंद्रा के सेल्स एग्जीक्यूटिव है तो उनको खाने के ख़र्चे के बारे में कैसे नहीं पता ? कही भी खाने से पहले आदमी मेनू कार्ड मंगवाता है उसमे खाने के रेट्स देखने के लिए. 1500 रुपये 2 आदमी के खाने के पुरे दिन के है... ऐसा बताया गया था... जबकि सच ये है के 1250 रुपये में एक आदमी नाश्ता और डिनर या लंच कर सकता है.. इस हिसाब से 4 आदमी की फैमिली का एक दिन का 1,250*4 = 5,000, 7 दिन का 5000*7 = 35,000….. 25 साल के हुए 35000*25 = 8,75,000 rs.

२. एनुअल सब्सक्रिप्शन फीस (ASF) हमको बताया गया था की ASF 14700 rs पर ईयर फी होगी जो मैंटेनैंस के लिए ली जाती है.. और जिस साल वेकेशन नहीं गए उस साल का ASF पे नहीं करना है, जिसकी बात वाट्सप चैट में सेल्स एग्जीक्यूटिव ने की है.. फिर आपके द्वारा मेम्बरशिप फीस 3,00,000 rs क्यों ली जा रही है...जब मैंटेनैंस फीस हर साल ली जा रही है....मेम्बरशिप फीस लेने का हमको क्या फायदा है ? ३. 120 days पहले प्रायर बुकिंग अगर मै आपके क्लब का मेंबर हु तो मुझे किसी भी सीजन में बुकिंग मिलनी चाहिए..जो की है नहीं.. अगर मेंबर रहते हुए भी बुकिंग नहीं मिलती है तो मेंबरशिप फीस लेने का क्या मतलब ? और ऑफ सीजन मेम्बरशिप कोई क्यों लेगा इतने पैसे देके...मेम्बरशिप सेल करते टाइम ब्लू सीजन (ऑफ सीजन ) की जानकारी नहीं दी गयी.

४. ASF हर साल महंगाई दर से बढ़ेगा...इसकी जानकारी भी सेल्स एग्जीक्यूटिव द्वारा नहीं दी गयी थी...147000 rs हर साल 1% से बढ़ेगा तो ये होता है 14700*1%*25 year = 4,11,650 rs

५. इसके अलावा बाहर का कोई भी आदमी बिना मेंबर होते हुए भी रिसोर्ट मै ज्यादा पैसे देके बुकिंग करवा सकता है, अगर बाहर का आदमी बुकिंग करवाएगा तो मेंबर्स को बुकिंग कैसे मिलेगी ? न आपके पास ऐसा कोई सिस्टम है जिस से हमको पता चले के हमारी बुकिंग अगर किसी बाहरी आदमी के आने से कैंसिल हुए है तो हमको इसकी जानकारी हो.. फिर मेंबर बनाने का क्या फायदा हुआ....इतने पैसे देने के बाद.

६. आपके पास मेंबर ज्यादा है और रिसोर्ट कम, और दूसरा बाहर के आदमी भी बुकिंग करवा सकते है फिर भी आप मेंबर पे मेंबर जोड़ते जा रहे है...जिसकी वजह से बुकिंग नहीं मिलती, जिसकी जानकारी फेसबुक पे कई लोगो के कमेंट से हमको मिली....इनके पास 49 रिसॉर्ट्स है और मेंबर 2,00,000 से ऊपर . पुरे साल सभी रिसोर्ट बुक हो इसके लिए 52 वीक यानी 7 दिन का बुकिंग देते है ये.... तो एक रिसोर्ट में 50 रूम्स भी माने तो एक रिसोर्ट पुरे 52 वीक के हिसाब से 50*52= 2600 मेंबर पुरे साल के एक रिसोर्ट के फुल रहने के लिए होते है तो 49 रिसोर्ट के लिए हुए 49*2600=127400 member. जो इनके बताये मेंबर से कम है तो इसके ऊपर वाले बचे मेंबर की बुकिंग्स कैसे होगी...मीन्स इनके सभी रिसॉर्ट्स में १२७४०० मेंबर ही बुकिंग हो सकती है तो इन्होने इससे ज्यादा मेंबर क्यों जोड़ रखे है...

७. आप क्लेम करते है के आपके सभी रिसोर्ट मै कोई भी मेंबर जा सकते है, जबकि आपकी प्राइम लोकेशन जगह जैसे गोवा पे ऑफ सीजन वाला मेंबर बुकिंग डालेगा तो वो कन्फर्म होगी ही नहीं.... अगर आप किसी को ऑफ सीजन वाली मेम्बरशिप बेच रहे हो तो आप उसको उसी टाइम क्यों नहीं बताते हो के आप प्राइम लोकेशन वाली जगह पे बुकिंग नहीं करवा पाएंगे...अगर आप किसी से भी मेम्बरशिप का पैसा ले रहे हो तो आपकी जिम्मेदारी बनती है के आप उसको कन्फर्म बुकिंग दे...मेंबर बनाने का मतलब ही यही होता है, हम आपको मेंबरशिप का पैसा भी दे और वेटिंग चल रही है, थोड़ा लेट बुकिंग डालिये, क्यों सुनेगे ?

८. कुल मिला के मेम्बरशिप + ASF + फ़ूड = 3,00,000 + 4,11,650 + 8,75,000 = 15,86,650 rs in 25 years… ये अनुमानित कुल ख़र्चा सेल्स एग्जीक्यूटिव ने नहीं बताया था.. जबकि खर्चा इससे ज्यादा ही होगा....



ये मेल मेने 27 अप्रैल 2018 को किया था क्लब महिंद्रा मेल ID पे..
Aniruddh Sinha
Replied to jatin nayak comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Deepak Jain
4 years ago
hey they have fooled me by selling zest membership and they have downsized all the resorts recently and now left with 3-4 only. this time for the booking when I asked for masangudi resorts they staff has said that due to some accident the resort is closed and renovation is on and they cant book it seems, but when I called up casa woods their resorts tied up with they say clearly that they have withdrawn from club Mahindra or zest Mahindra and they don't have it anymore . zest or club Mahindra both are fraudlent and anybody who can tell me where to raise complaints in govt bodies I will do it. say for eg for insurance irda is the governing body , which is the governing body for it ? still they have not confirmed my rooms . and this time I am gonna give left right to them on it . pls call up anybody who has faced the same problem at 9600850077. lets unite and get back our rights
Aniruddh Sinha
Replied to Deepak Jain comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Amit Shah
5 years ago
Its big fraud company ,never take its mammbedhip , call me b4 take b4 take this on 09004406987 to save ur money , they just like to cheat u and don’t want to give any service , I can prove that ,so plz beaver , save ur money , I list 135000 INR , I don’t wish any one els loss
Aniruddh Sinha
Replied to Amit Shah comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Konark Goel
5 years ago
If you want to see your hard earned money go to waste then do buy club mahindra membership.
It's been four months since i got the membership. I wanted to book a holiday for dubai. After consulting with my relationship manager i booked the tickets for dubai for december after being assured by him that he will take care of the hotel bookings.
I have been calling him every day for the last two weeks and left him n number of messages, but no reply at all.
After that i called up rci, they said they got no properties at dubai, although yes they have properties posted on the website and app.
Now i am stuck with my air tickets without any hotel bookings done.
I advise all to not get cheated and fooled by club mahindra sales executives
Aniruddh Sinha
Replied to Konark Goel comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Amit Shah
Replied to Konark Goel comment 5 years ago
Same happens with me , can guid me what action u took , can we get our membership money back ??
Aniruddh Sinha
Replied to Amit Shah comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
aditya tyagi
5 years ago
I don't know about mahindra club, but the team members are not help us,
Executive are provided wrong information, they trying to cheat all time, if we are compromise then again they will try to cheat the costumers. Fraud and cheating scheme Club Mahindra are providing,
I visited PC Jwelers Activity of club mahindra at 07/09/2017 Mr. Brijesh Jaishwal gave me a offer two international trip of 14 night and flight ticket Rs20000 voucher in only Rs37220, and when i conferm to my known persion he told me club mahindra not offering one year membership like this. so that's why and so irritated me, becouse of Mr Brijesh missguide us.


On 9/9/2017 I am again going to PC Jwelers Activity of club mahindra table we again meet Mr. Brijesh he again missguide me and don't ask the about yearly membership maintenance.
I'm asking again and again if there is any type of terms and conditions or any other type of charges then you now told me, please don't cheat me again, after that he told me don't worry there is not any type of charge, you take this package and enjoy 1 year.
I'm give the 3 check to Mr Brijesh for my next three installation fee.
After that I discuss with my friends then they told me about the yearly maintenance fee.

Aniruddh Sinha
Replied to aditya tyagi comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Amritava Mitra
5 years ago
Club mahindra is not at all worth the money they charge. I have been a member for past few years (membership id: 2598509) and my experience with them has been terrible. Club mahindra claims that all their resorts are 5 star quality which is a big lie. Only a few of their resorts (~10%) are of the 5 star quality. They have a lot of affiliate resorts which are pathetic in quality and not even 1 star standard. They own only a few resorts which are location wise good but then again you will hardly be able to book them as they have sold much more memberships than their room inventory. Then there is the problem of poor customer service. Employees of club mahindra are really rude and have an hostile/unwelcoming attitude towards guests - all thanks to the sarkari culture of mahindra. Once you paid the membership fess they don't give a damn about customer service as they have already got their money from you. It is mistake to become a member at club mahindra
Aniruddh Sinha
Replied to Amritava Mitra comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Ashish Desai
5 years ago
Fraud and cheating scheme Club Mahindra are providing. Do not take or not to suggest your enemy also to take this fraud scheme. They will call and will give you the lucrative scheme and will show you big big dreams but ultimately while booking you will be in waiting list always...so request not to go with Club Mahindra for a single day tour.
Aniruddh Sinha
Replied to Ashish Desai comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Ansuman Mahapatra
5 years ago
Worst thing I have ever did with my money. I have applied for a cancellation, but till now I have not received any money even after 1 month.
Aniruddh Sinha
Replied to Ansuman Mahapatra comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Deepak Lohchab
Replied to Aniruddh Sinha comment 2 years ago
Please add me Whatsapp group 9654433223
shankha banerjee
5 years ago
Club Mahindra is the most fraud company I have ever interacted with. From the very first day during my visit to Mussoorie, I came in contact with their sales persons (Anil & Sumit) who committed many things which later on was denied by their customer care executives that these things are not possible. Also, many terms & conditions were introduced after signing & payment for the first year. Even after several followups with their sales person, no body was able to resolve this issue. When I opted for the cancellation of my membership, they replied saying it will take 45-60 days. Even after 60 days, my money has not been refunded, neither no one even bothered to call or message saying your phone no was not reachable. None of the sales person has ever tried to mail me asking the reason for why I am asking for cancellation & how they can resolve the issue rather they mailed that they are cancelling my membership straight away. Every company irrespective of how big it is, they are much concern of losing any customer but I think Mahindra is not bothered whether their customer is staying or asking for cancellation. Even for that, the very first day, I have asked to update my phone no for 20-30 times, but till date it has not been done. Also, it was surprising for me when I said for going to consumer court, they replied "you can definitely go ahead" as it seems it was not a matter of bother to them.

I would never ever join & would recommend that no-one should join club mahindra.
I had not enquired about this company & their service earlier during taking the membership & gone by the name of Mahindra, but suggest you all not to go for this.
Aniruddh Sinha
Replied to shankha banerjee comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
vikasaeren
5 years ago
I took club Mahindra membership on EMI Plan as a trial. The agent of Club Mahindra told me that after my first complimentary vacation, I can convert my payment mode to full one time payment with benefits attached to it. But nobody came for that. When I asked to opt out of membership then my account is automatically deducted by Club Mahindra. When I asked club Mahindra agent about this then he told me that I have signed the papers which was not told to me at that time. Now I am feeling betrayed and nobody is available to listen to me. We are highly Unsatisfied with club Mahindra
Aniruddh Sinha
Replied to vikasaeren comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Susheel Kumar
5 years ago
I am amazed how a corporate is getting away with day light robbery.The booking window has been reduced jacking up air fares,the difference in charges between members and non members keeps vanishing,you never get a booking done.I am planning to file a class action suit for broken promises against CM.I REQUEST ANYBODY INTERESTED TO JOIN ME.
Aniruddh Sinha
Replied to Susheel Kumar comment 3 years ago
This is a watsapp group of unsatisfied member of club mahindra
https://chat.whatsapp.com/F0YzFDHTJXiGWmDSQp2CoK
Free Helpline
Legal Credit
Feedback