It has been brought to book by RBI, in a pathbreaking

On 23 June 2006, Anirudha Datta received a rather curt sounding email that read as follows: Dear Customer, This is with reference to the "Fly For Sure" offer extended on your Citibank Card. We would request you to contact the local CitiPhone number mentioned below and provide us with your final travel preference. Please note that you will...

It uses different methods of rounding off and helps itself to some extra money in the process!

The Franklin Templeton Funds are highly reputed globally. In India too, the Templeton funds have seldom given investors any cause for complaint. However, Ashwin Masrani of Pune has discovered a curious issue that has stumped industry people and intrigued the regulator. He says, "I am writing this to...

So, bank customers should make the most of it by voicing their problems

Over the last one year, the Reserve Bank of India has launched three initiatives to bring some checks and balances in the way banks deal with customers and the fees that they charge them. Firstly, the role, function and authority of the Banking Ombudsman (BO) has been enlarged under the 2006 scheme allowing it to take on...