Cheated in online shopping? Here is how you can get justice

It is not futile to pursue online vendors who fail to deliver promised goods and services. Chitra Vittal from Bangalore has won an out-of-court settlement from online vendor of cakes

Far too many of us have felt cheated by online vendors but have let it go because of the apparent futility of fighting for our rights. However, Chitra Vittal’s story tells us that it is indeed possible to win out-of-court settlements with online vendors with the help of consumer rights organizations like the International Consumer Rights Protection Council (ICRPC).
 

Chitra Vittal from Bangalore ordered a combo package including cake from Flowers n Cakes to India, an online florist and gift store that guarantees same day delivery and the “delivery of fresh products – always.” Flowers n Cakes to India failed to deliver the product on the specified day, and when they finally did deliver it the next day, the cake was “smashed up, made of cheap wine” and of a quality that was entirely unacceptable to the customer.
 

When Ms Vittal attempted to complain about the non-delivery of the product on the scheduled day, she found that the customer care numbers displayed on the website were not attended. She managed to find contact details of their Hyderabad-based sub-vendor, only to be told that they had only received their orders from Flowers n Cakes to India the morning after the scheduled date.
 

Five days later, Ms Vittal complained about the delayed delivery of a substandard product over a chat conversation with the company representative, Rahul, who, according to her was rude and paid no heed to her complaints.
 

Ms Vittal then approached Arun Saxena, President of ICRPC, which runs a consumer helpline. Mr Saxena sent an email to the vendor on behalf of Ms Vittal, informing them that they had conducted Unfair Trade Practices under Section 2 (1) (r) of the Consumer Protection Act. If the vendor did not refund the full amount to Ms Vittal and pay Rs50,000 as compensation for her losses, harassment and inconvenience, Mr Saxena said, severe action would be initiated against them, seeking higher compensation of Rs1 lakh with the legal costs.
 

What ensued was a series of emails exchanged among Mr Saxena, Ms Vittal and Flowers n Cakes to India, where the vendor attempted to seek refuge in its disclaimer against “unavoidable delays”. Ms Vittal felt that the vendors entirely ignored the accusation of no-response to complaints and were repeatedly rude to her. The emails reveal comments from the vendor to the tune of “If she doesn’t understand simple English language then it’s not our responsibility” and “she is the only one who we can call Fake”.  
 

When Mr Saxena finally said that the matter was headed to consumer court and they would have to appear in person to justify their position, Flowers n Cakes to India beat a hasty retreat. With a sudden and radical change of tone, it sent a politely apologetic email to Ms Vittal, with the promise of a full refund on the same day.

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    User 

    COMMENTS

    rajirajpallickal

    1 week ago

    I ordered two phones worth Rs 3799. Gadget Gyan, an online shopping website, charged Rs 7,598 on November 14. 2 more from a bank account. I will contact you when I do, but I have no information. Help me get my money back. I wish that my consumer complaint will get resolved soon. Order numbers GG1383, GG1386

    subhodipsingha.1930055

    1 week ago

    on 16th February 2019 on behalf of the myntra company for redelivery of my products

    subhodipsingha.1930055

    1 week ago

    7303574779 aur 9910146079 se call aaya tha mere mobile number par and cheated me for deducting my money of rs 6000as gst and they told me that they will refund my money rs 6000as gst and they are from myntra cancellation department Gurgaon Delhi and her name is pooja srivastava

    antrav25

    2 weeks ago

    Flipstar is a big fraud saale bewkuf bnate h logo ka don't buy anything from this site

    sharmadit05

    2 weeks ago

    how to get my refund from flipstar.

    albinaros3

    2 weeks ago

    Please help me get refund of 1583 rupees for order number 1589 from flipstar as i did not recieve the baby dress package. Iam worried and disappointed all my family. Paid through razor pay.

    simranghai3

    3 weeks ago

    Hie I had ordered from Nightflora Vintage Creation on 29th October,2020 two sets of satin night suits.
    I received my ordered on 2nd November, 2020 but the parcel had a very different set of night suits from the onces which I ordered.
    According to their cheap refund policy they dont provide any pick up service nothing so, it was mentioned to return the parcel by courier so I did the same .
    No appropriate contact no . Nothing
    I had gpay the amount of 1269.88 for the same to (razorpay service private limited) on the same day I placed the order.
    I returned my order by courier as well on the mentioned address written on the parcel.
    (05, Keval kapur Industrial Society, Bhatena, Gujarati, Surat- 395 002
    Ph. 9265540948.)
    Their contact no. is also fraud like them.
    I had a word with the courier fellow and my order had reached them on 3rd November itself.
    I have not recieved any call or refund for my order.
    Please help me out to get my refund.

    s.sabhy

    3 weeks ago

    Hi, I purchased dresses for baby on 4th Nov,2020 from flipstars.in and payment has already been done online of Amount Rs.2305 . I received message of confirmation as well as shipment but package not received yet . They are not responding at all. Please help me out or suggest something so that i can get my amount back...
    Please help me out....

    REPLY

    ganesh.ullal

    In Reply to s.sabhy 3 weeks ago

    Same here I have purchased but no response from the website

    bmukati15

    3 weeks ago

    Hello....mene jubeeli online shop se lehnga order kiya but dikhaya kuch or deliver kuch or kiya...refund k liye unne pucha b...sari process ki but refund nh diya or ab reply b nh kr rhe

    meghagoyal1176

    3 weeks ago

    Hi guys mene 2days phle flip stars se kids dress order ki payment ho gya online but delivery ki koi details nh I think he site fake h so plz don't purchase this app

    REPLY

    surayya16

    In Reply to meghagoyal1176 2 weeks ago

    Me 2

    sheetalrose1519

    3 weeks ago

    hi i had ordered dresses of rs 2500 from beautifyourself.com .i saw this account through instagram and they also own a website ..they havnt been replying to my complaints properly and they dont seem to do anythn about the issue .its been almost 2 months since i ordered .i ordered it on 14-sep-2020.. they are not even refunding the money ..they have also cheated many in my own contacts ,i knew this after i posted a story..they dont have cash on delivery options too.

    REPLY

    manalikp0506

    In Reply to sheetalrose1519 3 weeks ago

    I'm also similarly victim i saw julie_fashion from insta and i ordered winter wear worth 3500 on 28th of oct it's been 15 days i didn't get anything also they don't have COD and even number is switched off and i checked place there is no shop there and there number is A/459371 etc but there are no number is available related to this series....they are not even replying

    dadelpunam173

    4 weeks ago

    I have ordered novalife collagen from their website my order was placed on 24 th SEP 2020 and I have been paying the amt online but due to covid they said that my shipment will be delayed tracking number of shiprocket shipment was given to me but I haven't received my order after two weeks through tracking information I came to know that my order was cancelled due to pick up problem I have contacted them through website three times but no responce from the seller not s single message or phone calls pls suggest me how can I get back my money 1800/ from the seller it's nearly a month

    shrutiyadav210

    4 weeks ago

    I have ordered 2 baby dresses dated21 Oct 2020 from the website Babyper through online payment The order has not been delivered yet.Its extended daily 1 day basis.There is only one way to contact through mail ([email protected] ) but they can't respond it.They don't have customer service.I need a refund,pls help me to get my amount.

    REPLY

    akhter.shahnawaz

    In Reply to shrutiyadav210 3 weeks ago

    Same issue with me also, babyper is not responding not refunding money, what to do pls suggest

    navin81_panjwani

    In Reply to shrutiyadav210 4 weeks ago

    Did you get your order

    shrutiyadav210

    In Reply to navin81_panjwani 4 weeks ago

    Not yet

    purnimaghorai9

    1 month ago

    I am ordering for my child dress 14th October On Babyper.com online shop. That time they show me 18th October delivery and cod available. But odering time thay only online payment show. I am pay money full my Paytm UPI. But than thay show day by day change delivery date. 15th days are go but nowhere not delivery products. I will send mails daily but not answering any. Thay provide wrong track id. Number one repper and fruad company Babyper. Please help me this problem with any solution give me. Please take action on this company, for that any other person don't cheat like me.

    REPLY

    shrutiyadav210

    In Reply to purnimaghorai9 4 weeks ago

    Do you get any response?

    monikasamal137

    1 month ago

    I ordered baby dress on flipstars and paid money via UPI.No update from them on product delivery .I called them on their contact number no one answered. I got this site from Google search and there was no COD option.Product prices are low to attract customer but they are fraud site .
    Don't shop in flipstar 20/flipstars.in website.
    I have the screen shots of my order details. If any one knows where to give complain about this, please let me know.I am not worried about my money however I am worried about other peoples like me who may get cheated by this fraud website.

    REPLY

    jassi.jassi33

    In Reply to monikasamal137 3 days ago


    Hi Jaswinder Pal,



    Thanks for reaching out to Razorpay, we are here to help :) You can make a note of the ticket ID -4681623.

    We are committed to resolve/address your queries and one of our customer success champs will get back you within 2 business days.

    jassi.jassi33

    In Reply to jassi.jassi33 3 days ago

    I also paid through you but raised the dispute with razor pay

    jassi.jassi33

    In Reply to monikasamal137 3 days ago

    Watch "ONLINE CYBER CRIME REPORTING PORTAL :घर बैठे करे साइबर क्राइम रिपोर्ट" on YouTube

    meghagoyal1176

    In Reply to monikasamal137 3 weeks ago

    Guys same problem

    rashi.sareen

    In Reply to monikasamal137 3 weeks ago

    Hi all! Did you guys receive your shipments frm flip stars? Im worried now. I placed an order just yesterday. In case they are fake, we can all write to consumer court, govt of india. This fraudster must be removed from the web. Its a clearcut case of cheating and fraud. Lets get back our money and save others from shopping on this fraud site.

    jain.tamanna

    In Reply to monikasamal137 3 weeks ago

    Hey was your order delivered from flipstar ?
    I ordered yesterday and didnt receive update

    jassi.jassi33

    In Reply to jain.tamanna 3 days ago

    Does Razorpay intervene to resolve a pending dispute between a buyer and a merchant?
    We want our customers to buy with confidence every time they initiate a transaction via Razorpay and we are always willing to resolve problems. As a first step, we usually recommend that customers initiate direct communication with the merchant to resolve issues pertaining to a specific order. However, if the merchant is non-responsive to emails or phone calls, then Razorpay will intervene to amicably resolve the issue.

    anmoljadhav93

    In Reply to monikasamal137 3 weeks ago

    I have also ordered baby dress from Flip star.com but I didn't receive any update and not even delivery date. I have even drop mail on given I'd but still not response from them.

    janani1831993

    In Reply to monikasamal137 4 weeks ago

    Me too they don't respond .

    jassi.jassi33

    In Reply to janani1831993 3 days ago

    https://youtu.be/3e4JdZyrJGgWatch "ONLINE CYBER CRIME REPORTING PORTAL :घर बैठे करे साइबर क्राइम रिपोर्ट" on YouTube

    jassi.jassi33

    In Reply to jassi.jassi33 3 days ago

    You can report on cyber crime porta Ministry of home affairs site

    jassi.jassi33

    In Reply to janani1831993 3 days ago

    If paid through razor pay kindly raise dispute with razor pay or either visit your bank branch and raise dispute

    Stop buying gold, says FM; unapologetic that savers have so few options

    Chidambaram is asking people not to buy gold. This sermon looks ironical, because over the past 10 years, it’s the ministry of finance and various financial regulators that have ensured that savers lose money by investing in various financial products

    The government has been grappling with the problem of massive gold imports as it pushes up current account deficit and makes the rupee weaker. On Thursday P Chidambaram, the Finance Minister, in an open appeal to the public in a televised press conference, said, “Please resist the temptation to buy gold.” As the Prime Minister will be reviewing the economic situation today, the Finance Minister spoke to the press just before the Cabinet Meeting in the morning for about 45 minutes.

     

    India does not produce gold. It imports gold by paying in US dollars for retail purchases in rupees by Indians. The public has been buying gold in massive quantities because of widely held belief that gold is a safe investment whose value goes up. That apart the real reason why people buy gold is because of poor options to put their money. However, the FM sought to debunk both the notions. He argued that gold is not the best of investments whereas those who are well-informed of financial products do not buy gold.

     

    The trouble is that the FM is brushing major problems that savers have with other financial products. Bank savings accounts and fixed deposits are the commonest options for intelligent savers, but there are hindrances in Know-Your-Customer rules’ implementation by the banks at entry level. By the time the saver learns a little more, the quality of customer service leaves much to be desired. In the case of longer-term savers, insurance and mutual funds are options but the problem is that there has been rampant mis-selling, especially in Unit-linked Insurance Plans. For the knowledgeable savers, mutual funds may appear to be a good option. But a large number of funds have failed their investors by giving poor returns. That apart, mutual funds offer a large number of irrelevant products and have not been able to communicate that stocks, and therefore equity funds, work only over the really long term. And now, as Moneylife has repeatedly highlighted, banks have been mis-selling financial products blatantly, abusing the trust of its customers.

     

    In all almost all the product categories, the regulators have made a complete mess by not creating regulations centred on savers’ interests. With such major hurdles in investing in various financial products and disincentives in the regular savings options, savers in the poor or lower middle class category have been pushed to chain-money schemes, chit funds, pyramid schemes and the like, leading to capital erosion, when these scheme inevitably go bankrupt. What the FM either does not know or does not want to know is people are buying gold not just as a matter of choice but because they are unable to trust anyone.

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    User 

    COMMENTS

    shirbhate.madhavi

    2 months ago

    I have ordered 2 lehega from indianbrandonline which was add on instagram. Below is the website
    https://indianbrand.online/

    I have paid money online through upi which is around 1000..
    I have got confirmation mail for registration and for placed order. .

    But I haven't got anything till now.
    I think it's fake...I have dropped 3 mails..they haven't replied..there is no customer care number on website.

    Please help me


    AKANSHA S

    1 year ago

    I placed an order of 2 kurties from suits label online website. They called for order's confirmation and the product we received was totally different from the ordered one. After calling numerous time to consumer care there was no proper response neither any help from gmail. Ecom express courier is also been involved as they were the one who received cash from us and now are not able to respond us with suitable answer.

    Shilpa Mandal

    2 years ago

    I buy a western wear product rs.639 from desertvila online shopping but this company delivered me a cheapest saree rs.100 .
    So plz help me.
    I requested u to take action about it.
    Order no. 103814
    Merchant ref.: 569748
    AWB NO. 551516858

    kirti ajmera

    2 years ago

    Peenar is totally fake site . I got a different item . No response on helpline &phone

    Hannan Fathima

    2 years ago

    I came across a retailer on instagram wit a profile name MASOOMABURQA.... Who promised to deliver 3 coats to me....
    He took da order n I transferred him 3650/- through google pay....
    Now he's neither receiving my call nor responding to my msgs....
    I hv da booking date n transaction as proof..... So Wat do i do nw

    Neha Jaluka

    3 years ago

    I have buy a gown from triviyaa but they send a cheap saree and there is not mention their customer care number.so I request you to solve this concern....
    Regards,
    Neha jaluka

    Mahendra Patel

    3 years ago

    Dear Sir,
    I have ordered one piece of DOMINO DM 360 Smart Watch Phone, Color: Red , Model 544351 vide order No. 116349 dated 9 Apr 2018, 3:33 AM, total amounting of Rs 3772/-, but today (13.04.2018) I received the different watch which have no label and poor quality watch from Infrill.com (Prestige group as mentioned in their website). They have not provided any contact number and Address too. So you are requested to help me in this concern. Thanks & Rgds,
    Mahendra Patel,
    Mo No:- 90098-39100
    email :[email protected]

    REPLY

    Arfaat Contractor

    In Reply to Mahendra Patel 2 years ago

    Brother same happened with me they are big scammers
    they leave no phone or email id anywhere not even their address its a cheap source they promote through facebook and scam us they deliver and when we request a refund back they dont provide us as its a Individual small firm run through some scammers the website is infrill.com they give china watches which is under 500rs and they sell at 3000/-rs because they show something different on website because they are big fishes theives on earth
    better u whatsapp me at +919920974825 and we make a good connection to screw this people off the Internet
    and i know how to catch their neck as the packet which i received shows
    SAFFRON DIGITAL on the package i received its written if Undelivered Please Return to SAFFRON DIGITAL
    so we can search them along through this

    ramkiraj

    3 years ago

    I'm interested to low price iphone book to indiamart.com August 15 2017.plese help me anyone sloved my problem im conduct the indiamart.com the have provide the low price agent in chennai there so i was conducts the person first time the name is arivazhagan mobile no 9597201335 adhar no ( 652641042057) so he told me low price of mobile Rs.38000 so he give me boss no +1(530)298-7399 another no +002347037830727 so they are came to whatup first told me im muslim not cheating the you so trust and give me Rs.20000 ok im trust to give that again call chennai agent he told me dont worry trust me surely received ur mobile so i give the money but still im not received any mobile again call the boss he told me customs is hold help me to give me 80k i was give to 5 mobile iphone 7plus 256gp ok im trust to give them again hold to delhi agent call me said that i gave u 40 mobile give me 600k ok so im borrowing my friend to give that but still not released the mobile not give at the same im lost money totally i give 950kplese help me anyone sloved my problem im conduct the indiamart.com the have provide the low price agent in chennai there so i was conducts the person first time the name is arivazhagan mobile no 9597201335 adhar no ( 652641042057) so he told me low price of mobile Rs.38000 so he give me boss no +1(530)298-7399 another no +002347037830727 so they are came to whatup first told me im muslim not cheating the you so trust and give me Rs.20000 ok im trust to give that again call chennai agent he told me dont worry trust me surely received ur mobile so i give the money but still im not received any mobile again call the boss he told me customs is hold help me to give me 80k i was give to 5 mobile iphone 7plus 256gp ok im trust to give them again hold to delhi agent call me said that i gave u 40 mobile give me 600k ok so im borrowing my friend to give that but still not released the mobile not give at the same im lost money totally i give 950k they are not give me mobile please anyone help me solve the problems they are not give me mobile please anyone help me solve the problems Totally im paid money Rs.915 lakhs still they are not send me any iphone cheating me.
    http://termexpressltd.com/tracking.php go for websites tracking the pod bl2880035in

    Siripurapu Manjusha

    3 years ago

    Reduzr.in is a website which sells product for weightloss n hair growth things. I paid 2100rs for 1 month package and promised a weightloss of 4 to 5 kg, I didn't attain any results. So I called n talked to them about this. They agreed for a refund in 2dys to my Paytm number, a girl names Shraddha took the request and said they will CalbACK me. From then I didn't get a call or msg also. I called them around 60 times Everytime they listen n just hanged up on me. later they totally blocked me for asking my refund amount. Pls someone help me out from this and make them gve my money back

    Akanksha Vyas

    3 years ago

    I've ordered mango jeggings from Myntra app worth rs 1000 nd they cancelled it thrice .. i gave a command for return.. they did not return it and they're not picking up the calls .. n I'm not even able to see my order in my account ..😒

    pankaj verma

    3 years ago

    I had ordered a Bose soundlink mini speaker from theshopkart.in and had received the product on 23. /11/17 and the product was a total fake product and I had tried to contact the company and had failed completely the phone no which is there on their website says it’s switched off and I have even send them email regarding the issue but there is no reply , the company is selling fake products and I have been their victim . I don’t know where else to seek help regarding this matter but companies like these should be taught a lesson . My order no . 67282

    Nidhi Singh

    3 years ago


    Stalk Buy Love Company,Chennai,Tamil nadu,India
    Location: Chennai,Tamil nadu,India
    Nidhi Singh on 22-09-17
    Refund
    I had purchased a dress worth rupees 689 from online shopping site ie (Stalk Buy Love)
    The dress was quite small for me.And it was very tight for me.So I registered for Refund for the product. The company delivery man took back the product (dress) from me. I called the customer services many times regarding the refund but no good response.I mailed them my bank details. It is 10 days and yet I did not recieve my refund.
    They are not providing any proper service.
    Please help.
    Product details:
    My order no : 100852442
    Rs.689/-
    NIDHI SINGH.

    Birendra Raman

    3 years ago

    SHREE BALA JI SANSTHAN, 8/32,KIRTI NAGAR INDUSTRAIL AREA, NEW DELHI-110015,MOBILE NO 9210024933/8802738165/8802744660 As per telephonic talk commited if you pay Rs 3599/- you will recieve Samsung Mobile J2 pro by your Nearest post office,
    Hance I had received a parcel having pair of shoes Rs 299/- I had given Rs 3599/-as per telephonic talk, I have photographs during reciving time in postoffice what to do regarding this matter.
    Thanking you

    Birendra Raman

    3 years ago

    I had received a parcel pair of shoes Rs 299/- against Samsung Mobile J2pro paid Rs 3599/- what to do regarding this matter

    Afraaz Shaikh

    3 years ago


    Shame shame buzz holidays I won't spare you
    You all people betrayed me.that bloody Utkarsh
    From your company has fooled me he promised me
    An offer given below he said I will be getting
    These any 1 gift henceforth I paid my 10,500₹
    I choosed 1plus1 '3' mobile on 17th may 2016.
    He said I will be getting my parcel in 4 working days
    Today I got the parcel which contained a duplicate
    American tourister school bag ONLY ,
    You think I am a fool? Today on 14th June after
    28days I followed everyday but his office mobile
    '078350 77717' this number when called states
    This number does not exists . Is this the way?
    Then at last there was a landline number given
    0120-6999903 the only one number of this company which is active there I spoke to miss
    'MAHI' she was the only one lady who often guided me when called ask her and you all have my mail records I use to ask everyday for my parcel
    I was given 3 tracking number till date
    1)1322338252
    Was fed up the parcel wasn't showing
    When I called your courier provider
    Trackon courier the landline number
    02065330025/26/27,
    They asked me the content I told them it's a mobile
    They said I wouldn't get it because mobile is not
    Allowed in courier.
    As this parcel dint reached me .

    Status of AWB No 1322338252 Not Updated
    FROMTOMAN. No.DATETIMENOIDA HUB DELHI H.O.-01145593500 V1002053 22/05/201721:09DELHI APO. HUB PUNE HUB-02065330025 BN4834886 23/05/201703:49
    Then I had provided another docket number by
    Miss "mahi".
    2)1325886122
    When tracked it showed of Bombay was again fed up
    When spoke to the courier provider 02226865303
    The lady told me plz check the docket number
    It's not yours fine again mistake done from your side
    How can such a big company according to your
    View can do such a big mistake ?
    When again I spoke to pune Trackon courier services
    They asked for the content again I truly said it's a mobile
    Same answer I got in disrespectful manner ok fine
    Still kept quiet .
    Status of AWB No 1325886122 DELIVERED 30 May 2017 - SIGNATURE
    Show Image
    FROM TO MAN. No. DATE TIME
    NOIDA HUB DELHI AIRPORT HUB-01125674928 V1002047 29/05/2017 21:58
    DELHI APO. HUB MUMBAI HUB-02228510056 BN4841118 30/05/2017 01:31
    MUMBAI HUB GOREGAON ,EAST-02226865303 BN6397793 30/05/2017 13:51
    GOREGAON (EAST) HUB OUT FOR DELIVERY

    then again miss 'mahi' provided me a new number
    3) 1325886177


    Status of AWB No 1325886177 Not Updated
    FROM TO MAN. No. DATE TIME
    NOIDA HUB DELHI H.O.-01145593500 V1120519 10/06/2017 21:15
    DELHI H.O. DELHI AIRPORT HUB-01141046250 V2324874 11/06/2017 02:28
    DELHI APO. HUB PUNE HUB-02065330025 BN5494087 11/06/2017 04:05
    PUNE HUB NAGER ROAD-08237081239 BN5185657 12/06/2017 10:30
    NAGER ROAD OUT FOR DELIVERY 806000004213 13/06/2017 15:14
    Now when I spoke to a person 08237081239 was to rude to speak he wantedly asked me the parcel content as I told him mobile he said forget
    The parcel and kept the phone now sir you tell me what I have to do ?
    Sir/madam I know it's not your fault I apologise if any of my statement hurted you,
    Hence I am intimating you that should I launch a police complaint under
    ICRPC Unfair Trade Practices under Section 2 (1) (r) of the Consumer Protection Act.
    Plz contact me asap 9028911313 and plz reply
    I want to know who's mistake is it is :-
    1) is buzz holidays is fake In promise.
    OR
    2) Trackon Courier's are thieves.

    Mis-selling Is Inherent to Life Insurance

    Insurance companies try and avoid selling a pure term policy as the commissions are very low compared to endowment or a ULIP. They cite income as a key requirement for a term policy while for a ULIP it doesn’t matter from where the money comes from

    It emerged, from the recent Cobrapost exposé on banks, that insurance is one of the conduits for money laundering, along with real estate,...

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