Cheated in online shopping? Here is how you can get justice
Sushmita V Gopalan 13 June 2013

It is not futile to pursue online vendors who fail to deliver promised goods and services. Chitra Vittal from Bangalore has won an out-of-court settlement from online vendor of cakes

Far too many of us have felt cheated by online vendors but have let it go because of the apparent futility of fighting for our rights. However, Chitra Vittal’s story tells us that it is indeed possible to win out-of-court settlements with online vendors with the help of consumer rights organizations like the International Consumer Rights Protection Council (ICRPC).
 

Chitra Vittal from Bangalore ordered a combo package including cake from Flowers n Cakes to India, an online florist and gift store that guarantees same day delivery and the “delivery of fresh products – always.” Flowers n Cakes to India failed to deliver the product on the specified day, and when they finally did deliver it the next day, the cake was “smashed up, made of cheap wine” and of a quality that was entirely unacceptable to the customer.
 

When Ms Vittal attempted to complain about the non-delivery of the product on the scheduled day, she found that the customer care numbers displayed on the website were not attended. She managed to find contact details of their Hyderabad-based sub-vendor, only to be told that they had only received their orders from Flowers n Cakes to India the morning after the scheduled date.
 

Five days later, Ms Vittal complained about the delayed delivery of a substandard product over a chat conversation with the company representative, Rahul, who, according to her was rude and paid no heed to her complaints.
 

Ms Vittal then approached Arun Saxena, President of ICRPC, which runs a consumer helpline. Mr Saxena sent an email to the vendor on behalf of Ms Vittal, informing them that they had conducted Unfair Trade Practices under Section 2 (1) (r) of the Consumer Protection Act. If the vendor did not refund the full amount to Ms Vittal and pay Rs50,000 as compensation for her losses, harassment and inconvenience, Mr Saxena said, severe action would be initiated against them, seeking higher compensation of Rs1 lakh with the legal costs.
 

What ensued was a series of emails exchanged among Mr Saxena, Ms Vittal and Flowers n Cakes to India, where the vendor attempted to seek refuge in its disclaimer against “unavoidable delays”. Ms Vittal felt that the vendors entirely ignored the accusation of no-response to complaints and were repeatedly rude to her. The emails reveal comments from the vendor to the tune of “If she doesn’t understand simple English language then it’s not our responsibility” and “she is the only one who we can call Fake”.  
 

When Mr Saxena finally said that the matter was headed to consumer court and they would have to appear in person to justify their position, Flowers n Cakes to India beat a hasty retreat. With a sudden and radical change of tone, it sent a politely apologetic email to Ms Vittal, with the promise of a full refund on the same day.

Comments
muthuiyer78
1 day ago
I have ordered amazon fire TV stick through dillimall. Com website xiting retail network on 08.06.21 of the amount of rs 2399.00 one through net banking. After that I will get the confirmation mail getting for the company.

Your order SO-01689 on 08/06/2021 for ?2,399.00 has been confirmed. You'll receive another message once your order is shipped. But till date my items not arrived. Yesterday I called for the company number 08167764709 one of the lady staff spoke with me. She said that sorry sir ur shippment not available in store. We will give refund for ur original mode of payment. I will tell some instructions please follow. Please install the any disk to ur mobile and I will send one link https://www.surveymonkey.com/r/NHT9SRN she said please open the link filled up for all fields. We will process refund. After that iam opening the link filled up the form. The lady staff said that please check with ur account balance ur refund process is over. I will check with my bank account. Suddenly iam shocked my main account balance rs 30500 debited. After I realize there are cheated with me. It was fraud online company in India. Iam also Middle class man dear all I humble request please help me for the above matter. I want lost of my money 32899.00. I requesting all of you some body helpful for me.
poojanenwani129
2 days ago
I paid 3500 rs someone nd my parcel not get yet he is fraud and the date is 20 may I want my money back plz help me
bavanj88
3 days ago
Hai im a Malaysian.i purchase a product from online India shopping and they have cheated me 17000rs the deposit. I made payment on Jan 2019. N till this date they havent want to refund me or get me the product. Why are we not getting justice. If its Malaysia, thats it.... But i have try reach many ppl and site... none helping me out. Plz anyone can help me in this. The online site is Baychic
glamorous_zebs
1 week ago
Purchased couple tops from vastran. When checked the link to track where it reached the linked directed to a page mentioning “the store is unavailable”
rukhsarhodekar
2 weeks ago
Celivory is the fake website.. I request you all to please don't buy anything from this site..after placing the order you will receive your parcel but they provide old cloths.. I ordered for trail basis and i loss 899rs. Guys please don't buy from fake website. Please confirm the websites before placing the order.
sneharapria102
3 weeks ago
Celivory app se Shopping ki or itna ganda sman diya salo pr case thokne ko mann krra h or uper se unka koe no nhi
sofinafia0
3 weeks ago
Silkyfits101 is fake .. They send products with very cheap quality. They cheat customer .. We cant contact customer care and there is no return policy ..
satishbokadia
3 weeks ago
www.grimsonz.com is a fake website selling headphones. The offer are very tempting and ordered for 1+1 bose wireless pod for rs 1669/- on cod basis. The parcel arrived and we made payment. On opening the parcel 1 pcs jbl repackaged with dust and non functional. No gst invoice was given along with. Tried contacting the customer care was also unreachable. This is how this haryana based company is cheating the consumer and selling product without gst invoice. Lot of people have become victims if we search review on google. The website was registered 80 days back. So it seems a systematic syndicate of online fraud of inducing buyer and selling fake product.
sonalircad
1 month ago
Mynzyi is another fake website with lucrative picture . Please don't fall prey to this website. They cheat customer
nandani201296
1 month ago
I ordered clothes from Decall urban website but now also my order is not delivered I ordered my parcel 18april and today is 3 may.
seyiekienuokire
2 months ago
I have ordered my shoes from this number 9898257044 on April 9th 2021 and yesterday 16th April 2021 I have received my parcel and actually they cheated on me bought me a man shoes that is not even a branded one. I called them but they didn't even reply and text them in WhatsApp but they block me.
patilshamli96
3 months ago
I ordered lehenga for 1499 ra from https://shopmycloth.com/ this link but I received saree which old and damaged.. After I called on mention number for return order they even received call .. Continue online on WhatsApp but didn't reply

maniarpurna
3 months ago
Rozpay cheting
np.shanthala
3 months ago
Hi, I have ordered sarees from redrani website, cost of 1393 on 24 Jan 2021, but till now not received.
Plz help me I don't know how to approach.
bavanj88
3 months ago
Hai, im frm malaysia.
I gt cheated by baychic india online clothing around 1700prs deposit? I paid on jan 2020, till this date they are not refunding. Please help me on this?
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