Going for a broadband connection? It is important to know what to avoid and what your rights are, points out Sucheta Dalal after extensive research

We had taken Tata VSNL broad band connection, hoping the Public Private Partnership would be offering good services. Our experience with Tata VSNL Chennai has been horrible and probably no one should take broad band connection from Tata VSNL-- i...

India is a software powerhouse. But its IT security practices are pathetic and consumers should beware, says Sucheta Dalal

Last June an employee with Hongkong Bank in Bangalore was arrested following an investigation into a theft of pound sterling 230,000 from a British customer’s account. Earlier this month, Channel 4 of London controversially claimed that “credit card data, along with...

You sense that bank charges are sometimes too high and unreasonable. Now an RBI working group agrees, says Sucheta Dalal

In 1999, when the Reserve Bank of India (RBI) freed banks from adhering to service charges decided by the Indian Banks Association (IBA), it believed that fierce competition for new businesses, especially from the newly licensed private banks would keep charges low. So, it...