India is a software powerhouse. But its IT security practices are pathetic and consumers should beware, says Sucheta Dalal

Last June an employee with Hongkong Bank in Bangalore was arrested following an investigation into a theft of pound sterling 230,000 from a British customer’s account. Earlier this month, Channel 4 of London controversially claimed that “credit card data, along with...

You sense that bank charges are sometimes too high and unreasonable. Now an RBI working group agrees, says Sucheta Dalal

In 1999, when the Reserve Bank of India (RBI) freed banks from adhering to service charges decided by the Indian Banks Association (IBA), it believed that fierce competition for new businesses, especially from the newly licensed private banks would keep charges low. So, it...

Although banks may have complaints about the findings of a customer satisfaction survey (see cover story) or claim that they have well-oiled grievance redressal systems, every consumer knows it is not all that true. Here are some typical problems customers face and what to do about them, suggests Sucheta Dalal

Someone on my yahoo group correctly said that when things went right with his...