RBI’s analysis of customer complaints with the banking ombudsman throws up interesting data. Sucheta Dalal comments

Astatement of complaints received by offices of the banking ombudsmen across the country has revealed, quite significantly, that anecdotal information in the public domain about customer complaints can now be supported by hard data. For the first time, the Reserve Bank of...

Effective communication is a crucial factor in career progression as this example underlines

Subbu (name changed) was scheduled to go for an interview for the post of marketing head. The date, time and venue were confirmed by the company in advance. He was going to be interviewed by the CEO, a very busy and high-profile man whose assistant had meticulously coordinated all details of the...

SEBI has imported a bizarre practice from the US which makes regulatory violation worthwhile

Interacting with foreign brokers for the first time (sometime in early 1990s) was awesome. They made out Indian brokers to be crooks; our regulations, silly; and suggested that American brokers were the paragons of virtue. Later, I became wiser. In the West, regulations are made to help brokers. In...