As this action of a private bank shows, custo-mers may pay the price for a bank’s mistake, over-zealousness or stubbornness

Cijo Paul, a mutual fund distributor at Ernakulam, urgently needed to issue a cheque. He is the kind of person who moves all surpluses in his savings account into fixed deposits that earn higher returns. So, he needed to deposit cash in his account before issuing a...