Airtel Is Not Alone. How Everyone Wants To Breach Privacy and Grab Your Personal Information

Yogesh Sapkale 20 October 2020

Three years since the Supreme Court of India declared right to privacy as a fundamental right, companies and government continue to harass ordinary citizens by using technology to grab personal data without permission.

Airtel’s app caused a furore with its invasive data collection and was forced to roll back; but this only the tip of the iceberg. Everybody from the roadside stall to big corporates to government find ways to scrap or gather your data—usually by stealth.

In Airtel’s privacy case, the company had collected users' personal information and data like genetic information, sexual orientation, racial and ethnic origin, religious and philosophical belief, trade union membership, health data, financial information and political opinion and had shared these with third parties.

How good is @airtelindia to its consumers?

Airtel before this privacy policy outrage-

- 2017, Airtel Payment Bank opened a/c without user consent, wrongly used UIDAI to corner LPG subsidy of over 31L people.

- 2014, Airtel tried to charge for VoIP usage to strike WhatsApp https://t.co/Z9J310FIsL
— Shubham Saxena (@shch329) October 20, 2020

However, after a furore on social media, Airtel backtracked and blamed it on a clerical error for the outrageous privacy violation. While signing on the privacy policy and terms and conditions (T&C), nobody bothers to read the details. And, as they say, the devil is in details, here in the case of Airtel, its privacy policy statement just proved this.

This is bloody crazy!! Is Vodafone and jio doing it too? They force save cards! But biometrics??????? @grumpeoldman @yogtoday @vvcrishna https://t.co/gdgtO8lWsx
— Sucheta Dalal (@suchetadalal) October 17, 2020

If you don't mind my saying so,the primary issue is not about "storing" info, the word to watch out for is "collect",which can mean from any source,other than from docs you have submitted. https://t.co/RcgDDXnCfw https://t.co/Yqc4h1lcE0
— Vernon Da Fonseca (@muso512) October 17, 2020

@[email protected] almost all famous app Store people card details .it is illegal still all apps Store Card details .no leagal action yet by govt of india.even these apps do not follow GDPR https://t.co/rGMvJ2CGq4 is india,if we were in EU ,these companies could have been fined
— BiharLearning (@BiharLearning) October 17, 2020

All bank accounts are linked to my mobile. All bank accounts are linked my Aadhar. So with my mobile number one can trace all my bank accounts. Pan number, Demat account, MF accounts which ate also linked to my Aadhar. Aadhar and mobile number are weakest link.
— S S Subramanian (@subra51) October 17, 2020

Airtel's privacy policy says, "Personal information collected and held by us may include but not limited to your name, father's name, mother's name, spouse's name, date of birth, current and previous addresses, telephone number, mobile phone number, email address, occupation and information contained in the documents used as proof of identity and proof of address."

"Airtel and its authorised third parties may collect, store, process the following types of sensitive personal information such as genetic data, biometric data, racial or ethnic origin, political opinion, religious and philosophical belief, trade union membership, data concerning health, data concerning natural personal sex life or sexual orientation, password, financial information (details of bank account, credit card, debit card, or other payment instrument details), physiological information for providing our products, services and for use of our website.

"We may also hold information related to your utilisation of our services which may include your call details, your browsing history on our website, location details and additional information provided by you while using our services."

Airtel's privacy policy. This is plainly illegal! What else is left for them to steal from us.! pic.twitter.com/UD0Om9vXsn
— John Wick (@_aamirashraf) October 19, 2020

So, is there anything personal information that Airtel is not capturing or wants access to? What is more important is that Airtel is not the only company that is doing all this. Almost everyone out there is trying to breach the privacy of the individual and is trying to gain access to personal information of all users, either by hook or by crook.

Everyone justifies this privacy invasion and collection of personal information 'for the benefit of our customers'. But that is not true. Personal data and information of anyone is too precious in today’s interconnected world and helps to target specific goals. The data and information are used to create a specific profile of an individual. For example, a company may target a specific product or service on the basis of the profile of the individual.

I don’t care how safe u are. I MUST have the choice NOT to have my card saved. @RBI @moneylife @sbicards @nsitharaman @suchetadalal @jagograhakjago
— vrinda walavalkar (@Vrinda_W) October 20, 2020

According to the Supreme Court, the right 'to be left alone' represented a manifestation of 'an inviolate personality', the core of freedom and liberty in which the human being had to be free from intrusion.

In its landmark judgement in 2017, the nine-judge bench had stated, "It was rightly expressed on behalf of the petitioners that technology has made it possible to enter a citizen's house without knocking at his or her door and this is equally possible both by the state and non-state actors. It is an individual's choice as to who enters his house, how he lives and in what relationship. The privacy of the home must protect the family, marriage, procreation and sexual orientation which are all important aspects of dignity." (Read: Right to Privacy is fundamental right: SC in an unanimous decision)

The ongoing probe by investigation agencies into the alleged use of drugs by Indian movie stars and celebrities has suddenly turned the focus on individual rights and privacy, especially when you use social media and chat apps. The Narcotics Control Bureau (NCB) has summoned actor Deepika Padukone and others for questioning based on a WhatsApp chat.

While anything to do with celebrities makes for 24x7 television, it would be naïve to assume that the encroachment into the personal life would not be far worse for ordinary people, with no clout, if they happen to be trapped in a bad situation.

According to Mishi Choudhary, legal director at Software Freedom Law Centre (SFLC), while India does need a data privacy law urgently, in no way can this address the problems being presented by this case where all citizens’ privacy and security is held to ransom by a few notoriously malicious players. (Read: WhatsApp Leaks, Privacy and Alleged Intrusion by Government!)

Airtel has now updated its privacy policy statement after the controversy over sexual orientation being part of the personal information that can be accessed.

"The generic content of the definitions of what constitutes personal data as laid down by the information technology (IT) Act are expansive, which had been inadvertently put on our website. This was a clerical error," the company had said.

Bingo. Not to mention that merely updating the text of privacy policy doesn't ensure that the changes are reflected in their info collecting algorithms.
— Vaishali Verma (@ivaishali13) October 19, 2020

However, for citizens, this is not the end as every company out there is ready to go to any level to breach their privacy and gain access to all their personal information. This means citizens need to be always on a vigil to protect their own privacy and have their own checks & balances in place before sharing any personal information with anyone.

Comments

User

saharaaj

2 years ago

Indians are stupid Whatsapp is free every idiot is happy he getting MAFAT in business nothing is free user is product herself himself . live example PMC bank crying fo rlost money if u went for greed pay the risk

mahesh.bhatt

2 years ago

We are digital products stripped naked in Digitally lawless privacyless great India ask Rhea Chakraborty went to jail on whatsapp messages Krishna committee has made recommendations but Bill is to be tabled. Use Abuse Misuse Wronguse of our data is norm for Telecom /Banking Retail industries so celebrate but do not disclose more and morph with multiple profiles pictureless to confuse them really digitally God Bless Happy Navratri Dushera Mahesh Bhatt Cybersec Expert whose Platform Bharti offers for Digital Security to Corp Clients on paid mode

hamungel

2 years ago

Good Article.