You sense that bank charges are sometimes too high and unreasonable. Now an RBI working group agrees, says Sucheta Dalal

In 1999, when the Reserve Bank of India (RBI) freed banks from adhering to service charges decided by the Indian Banks Association (IBA), it believed that fierce competition for new businesses, especially from the newly licensed private banks would keep charges low. So, it...

Although banks may have complaints about the findings of a customer satisfaction survey (see cover story) or claim that they have well-oiled grievance redressal systems, every consumer knows it is not all that true. Here are some typical problems customers face and what to do about them, suggests Sucheta Dalal

Someone on my yahoo group correctly said that when things went right with his...

Consumer courts will stop entertaining students’ pleas from now on.Sucheta Dalal reports

The trend of students approaching consumer courts for a quick interim order has probably ended this July. The National Consumer Disputes Redressal Commission (NCDRC) has sternly and empathically directed consumer courts not to entertain students’ pleas for permission to pursue studies or appear for...