After Twitter backlash HDFC Bank 'regrets' glitch

IANS 04 December 2019

Economy & Nation

As HDFC Bank customers stormed Twitter with complaints that its online banking site and the app were not operational or working properly, the bank on Tuesday said it regretted the inconvenience to customers, and its experts were on the job to resolve the glitch.

"We apologise that the resolution of the technical glitch is taking more time than anticipated. Our experts are working round the clock. While some customers are able to transact using NetBanking and MobileBanking app, a few may still be facing intermittent issues," tweeted the 'HDFC Bank Cares'.

"Needless to say this is not the experience we would like our customers to have and we sincerely regret the inconvenience," said another tweet.

Customers have faced issues while transacting and using the site and the mobile app since Monday and have vented their anguish on social media.

One Chandrakant Kumar tweeted: "More HDFC netbanking getting worst for a couple of days. Unable to do anything online. Fund transfer also not working."

Another person with the tweeter handle @abhiman55197755 wrote: "More I am still facing same problem with net banking please fix it #hdfcbankdown #hdfc bank care."

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Comments

User

Shantanu Ambedkar

6 years ago

This is a real cause of concern particularly in this day and age when most banking and investment related transactions are done online. The message on the site blamed a very high level of customer activity for the site being inaccessible. Thatâ€™s irresponsible on many levels. It could have implied some problem at the bank and therefore customers rushing to withdraw money. Admission of their own technical problems would be a fair and responsible response. The fact is that HDFC Bank, once a bank with the best online and tech systems has been incapable of handling scale and growth and has underinvested in tech. Also, it has made customer processes needlessly complicated out of a sense of arrogance and hubris. They had one major incident a few months ago but clearly the management either does not seem to have learnt itâ€™s lessons or worse donâ€™t care. Their moniker of the best bank in India has made them insulated from having to consider their customers. Also, their intense focus on quarterly earnings and targets means that there is no focus on other stakeholders, most importantly customers. Not that their shares have outperformed the other banks in the recent past. That should atleast teach them a lesson?!

Nakul Kumar Reddy

6 years ago

HDFC bank commercial to the core,they want only money, nothing else they don't need anything.

Deepak Narain

6 years ago

This Bank is a big disappointment. Their operatives are either moron or deliberately act so. We have been suffering at their hands for the last many months with no results. You may ask them anything and they continue to write the same irrelevant nonsense causing lots of frustration. All their levels of appeal are unresponsive and useless.

P S SHANKAR

6 years ago

The HDFC Bank website is not accessible for NRIs too, for the past few days. This incident shows the callous nature of customer care of HDFC Bank and the fragility of its IT systems.