Even the best companies in the world cannot avoid the occasional snafu in the quality of their products or services. The smart ones ensure that they have an efficient redress mechanism in place to ensure customer satisfaction and continued loyalty. Things get complicated when the customer is rebuffed at this stage. What is the next step? Which is the best forum to ensure quick redress? What...

Last week, I got a call from a friend asking for advice on whether to buy a Sony Vaio P for his daughter who wanted to use it for fashion designing. I said NO! The requirements of a fashion designer are different even though this particular gadget is good. Our computing world is roughly divided into three categories: one, those who use desktop PCs; two, those who use a laptop or notebook; and...