10-year Harassment For Maruti Customer

The best of companies like Maruti would drop their pretence about consumer satisfaction and pull out all stops to prevent an adverse legal precedent, warns Sucheta Dalal

Maruti Udyog is obviously like the little girl in the nursery rhyme -- when it is good, it is very very good and when it is bad, you can only pray that you are not at the receiving end. At least, that is what Susheel Kumar...

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Hidden Persuaders

An alert consumer has to train herself to spot advertisements that make false claims with great pizzazz, or hawk products that are downright harmful, warns Sucheta Dalal

A week ago, India’s advertising industry celebrated its rich haul of a dozen Lions, the most prestigious international advertising awards that are handed out at Cannes every year. They are a global recognition of India’s vast...

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Slow Mail, Slow Justice

Ram Gupta’s speed post arrived late and the postal employees demanded bribes to hand over the post. He filed a case and a consumer court awarded him compensation. But the postal authorities fought for the corrupt employees and the apex consumer court cut down Gupta’s compensation! Sucheta Dalal reports

Ram Avatar Gupta of Fatepuri ought to have been a happy man on 1 June 2006. He had won a...

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