The wellness & healthcare sector is looking at building up credibility for its services through a self-regulatory process of accreditation
The wellness and healthcare business has so far been unregulated and subject to quackery by players who make money using whatever means possible. These businesses are now looking at building up credibility for their services through a self-regulatory process of accreditation.
On 7 January 2010, the Federation of Indian Chambers of Commerce and Industry (FICCI) jointly with Quality Council of India (QCI) and National Accreditation Board for Hospitals & Healthcare Providers (NABH) released ‘the accreditation standards’ for wellness centres and healthcare institutions with the objective of striving for continuous excellence and better standards for both the organisation as well as the customer.
Milind Soman, model, actor and founder of Breathe Fitness, said, “There are a lot of organisations that are taking advantage of the ignorance of the public, the plethora of myths, misinformation about fitness and wellness just to make a quick buck. This can not only be detrimental to the physical wellbeing of an individual, but also the emotional wellbeing and has to be stringently guarded against. Malpractices by these people will adversely affect the credibility, profitability and growth of the industry in the long run.”
In order to make a difference, it is important to get oneself accredited. Accreditation is defined as a public recognition by a national accreditation body of the achievement of the accreditation standards.
Dr Girdhar Gyani, secretary general, QCI said, “Every player should adopt best practices and adopt self-discipline to become a role model. Whatever regulatory mechanism that is made will only improve the level of adoption of standards which most of you are already following.”
He added, “Customers would be the biggest beneficiary among all the stakeholders as accreditation results in high quality of care and customer safety, leading to satisfaction. It stimulates continuous improvement enabling the wellness centre to demonstrate commitment to quality service. It raises community confidence in the services provided by the centre and provides an opportunity to the wellness unit to benchmark with the best.”
Dr Harish Nadkarni, chief executive and managing director of Quality Care said, “The idea of accreditation is not to go and find out how many institutes will fail. The idea is to see how many you can pass or assist to pass.”
While this is a long overdue development, it does have its share of drawbacks. A major issue that was brought up by the industry was the capability of employees in providing acceptable levels of service. It was pointed out that some training programmes give an individual a certificate after just twelve hours of training. While the technical committee of the NABH washed its hands of the issue saying that it doesn’t accredit training institutes, industry professionals felt that setting acceptable standards of training was a topic that needed serious discussion.
A group even sat back after the conference to discuss and debate this issue of setting standards for the quality of service, stating that if the education minister doesn’t set a standard, they as an industry would set it themselves.
All major manufacturers like Maruti Suzuki, Hyundai Motor, Tata Motors, Hero Honda and Bajaj Auto registered healthy jumps, which were further fuelled by the low-base effect of 2008 due to the slowdown in the domestic auto market
The Indian automobile industry recorded an impressive 68% growth in sales in December last year, thereby continuing with the push it had received from two stimulus packages since 2008-end and successfully beating the year-end blues, reports PTI.
According to the Society of Indian Automobile Manufacturers (SIAM) data, total vehicle sales in the country rose to an astonishing 10,00,500 units last month against 5,97,241 units in the year-ago period.
All major manufacturers like Maruti Suzuki, Hyundai Motor, Tata Motors, Hero Honda and Bajaj Auto, registered healthy jumps, which were further fuelled by the low-base effect of 2008 due to the slowdown in the domestic auto market.
Thanks to the late surge in sales towards the second half of the year, total domestic automobile sales in year 2009 grew by 16.9% to 1,13,20,918 units compared to 96,82,113 units in 2008.
"In fact in the passenger vehicle segment, India was the third highest growing market in the world after China and Germany in 2009," SIAM president Pawan Goenka told reporters at the 10th Auto Expo.
While India's passenger vehicle sales were up 18%, China's 42% growth was propelled by a tax cut on cars announced in January 2009, he said. Germany saw 25% growth buoyed by the incentives given for buying new vehicles in exchange of old ones. Mr Goenka said sales in 2009 were also boosted by new launches totalling 11, the highest in recent years.
Passenger car sales stood at 1,15,268 units in December, the ninth straight month of growth, compared to 82,174 units in the same month a year ago, up 40.3%.
Motorcycle sales rose by 76.7% to 5,92,596 units in the month from 3,35,370 units in December 2008, it added.
Carrying forward the upward march that began in July, sale of commercial vehicles in the country soared by nearly three-fold to 48,614 units.
In the passenger car segment, sales of market leader Maruti Suzuki increased by 35.4% to 62,653 units in December 2009 from 46,262 units in the year-ago period. The country's second largest carmaker Hyundai Motor India registered 42.6% growth at 22,252 units compared with 15,600 units in the corresponding month of 2008, SIAM said. Tata Motors' sales went up to 12,944 units from 8,422 units in December 2008, a jump of 53.7%.
In the motorcycle segment, market leader Hero Honda's sales jumped by 78.7% to 3,51,953 units in December 2009 compared to 1,96,914 units in the year-ago month. Rival Bajaj Auto's sales soared by over two-fold to 1,46,262 units. Chennai-based TVS Motor Company registered a growth of 43.3% at 34,141 units in December. Honda Motorcycle & Scooter India (HMSI) saw its bike sales increasing by 29.9% to 40,241 units from 30,978 units in the year-ago period.
SIAM said that total two-wheeler sales in December last year surged by 66.6% to 7,67,796 units from 4,60,852 units in the corresponding month in 2008.
In the scooter segment, sales jumped by 41.4% to 1,27,597 units against 90,247 units a year ago, SIAM said. HMSI's sales were up by 24.7% at 70,048 units against 56,186 units in the same month in the previous year. SIAM said TVS Motor's scooter sales also increased by 43.9% at 20,735 units compared to 14,413 units in the same month in 2008. Hero Honda's scooter sales were up 30.1% at 16,081 units as against 12,363 units in the year-ago period.
Three-wheeler sales during December were up by 83.67% at 34,993 units compared with 19,052 units, it added.
Light commercial vehicle sales were up by over two-fold to 24,577 units against 10,997 units in the year-ago period. Medium and heavy commercial vehicle sales rose by over three-fold to 24,037 units compared to 6,900 units in the same month in the previous year.
M&M has lost production of around 5% since October due to supply constraints, these shortages have arisen from various kinds of components
India's largest utility vehicle maker Mahindra & Mahindra Ltd said on Friday that it has suffered a production loss of around 5% due to supply constraints of components, reports PTI.
"Our company has lost production of around 5% since October due to supply constraints. The supply shortage has come from various kinds of components," Mahindra & Mahindra president for automotive sector, Pawan Goenka, told reporters at the 10th Auto Expo.
He said that the industry expects supply constraints to continue for a few more months. "This supply shortage is because of capacity constraints among auto-component makers. Nobody had expected this kind of big recovery in auto sales and this has led to this problem as suppliers had not invested to deal with this kind of volume increase," he said.
Mr Goenka said that he expects a recovery from the constraint by April this year once suppliers are able to ramp up capacity.