Consumer Issues
Wallet money can be refunded, says PayTM

Contrary to media reports, Paytm says Uber customers' money in its e-wallets can be refunded


The rape by driver incident in Delhi has brought a lot of bad publicity for Uber. As if this is not enough, media is now seen as lambasting Paytm, the partner of Uber for e-wallet service, as well. .
In an article, Business Standard, wrote that "Uber's Paytm customers can't withdraw money from e-wallet". It says, "Typically, mobile wallets give customers the option of transferring money back to their bank accounts. But, this facility is provided only by those wallets registered with the immediate payment service (IMPS), a clearing and settlement system. At present, eight mobile wallets are registered with IMPS; Paytm is not one among these. Worse, wallet-to-wallet transfers among companies is prohibited by the Reserve Bank of India (RBI). This means, you cannot transfer money, for instance, from Paytm to Vodafone’s m-pesa, or from Paytm to any other mobile wallet provider. So, Uber customers with money in their Paytm accounts have no choice other than availing of other Paytm services, such as utility bill payments or online shopping, to use the amount."
However, Paytm has clarified that money of all customers of Uber, who using the e-wallet can be refunded. On its blog, Paytm, said, “Seems like there is some confusion.
Yesterday’s published article by Business Standard is wrong and misleading. Uber’s customers with a Paytm Wallet can withdraw their money from the e-wallet.”
Vijay Shekhar Sharma, chief executive of Paytm, has said that Uber consumers' wallets were not close looped or blocked. "I am committing on the wallet balance of consumers.
Your money is safe and secure whether Uber exists or not. Uber is just a merchant for us," Sharma said.
It is true that e-wallet like Paytm does not allow direct transfer of money from the wallet to the source, like bank account, except in case of refunds from merchants. Paytm says, "You can only transfer money if it has been refunded to your Paytm Wallet. If you have added the money to your Paytm Wallet then that money cannot be transferred to your bank account/ credit card. For transferring the money back to the source, you can click on the Refund tab against that failed order from your Paytm Wallet. It will take 3-21 days for the money to show in your bank account depending on your Bank’s policy."
“Paytm is an RBI licensed Wallet and the users’ money is protected under an escrow account with a National Bank. This means that their money is 100% safe,” the company added.
A digital wallet or e-wallet refers to an electronic device that allows an individual to make electronic commerce transactions. This can include purchasing items on-line with a computer or using a smartphone to purchase something at a store. Increasingly, digital wallets are being made not just for basic financial transactions but to also authenticate the holder's credentials, says Wikipedia.



Arindam Roy

6 months ago

No Sir, it is not happening. When I was installing UBER app it say to open Paytm a/c but there was no link for add existing Paytm wallet so I had created another paytm account using same mobile No: as in my original paym wallet but it does not show existing wallet balance and ask for add minimum Rs.200/- to my new wallet to start operation with Uber. Accordingly I have add Rs. 200/- using my debit card. Now the condition is, I am unable to view or operate my new paytm A/c with Uber from Paytm site neither able to withdraw Rs.200/- from Uber account to its original path whereas I can able to add more money to my aforesaid A/c Uber-Paytm from my saved card. My new Paytm account can only visible from my Uber A/c. I have writ to Paytm to merge both the account but no fruitful result yet accorded. So the security of this type of apps or wallet is now in question.

Ashok Holani

1 year ago

There are umpteen links on PayTM facebook page looking like paytm link involved in wallet credential theft. PayTM unfortunately doing little to prevent or block these people. They do not have any mechanism like transaction password or OTP to provide additional safety. Many people are loosing their money from their wallet.

SBI launches economic index

The short-term report, to be released in the first week of every month by SBI, will forecast the state of the economy two months down the line


The State Bank of India will use its loan book to give indicators on the domestic manufacturing activity from January 2015.
The SBI Composite Index will have both monthly and yearly indices. The short-term report, to be released in the first week of every month, will forecast the state of the economy two months down the line. The annual index will make year-on-year forward predictions.
Economic forecasts published by British lender HSBC, with global business survey compiler Markit, are the HSBC India Services Purchasing Managers’ Index (PMI), HSBC India Manufacturing PMI and the Markit India Business Outlook.
Soumya Kanti Ghosh, chief economic advisor at SBI’s economic research department, said that SBI’s figures are not intended to rival HSBC’s numbers. However, during the eight years of back-testing (2007-2014), the SBI index accurately predicted economic direction 72% of the time while the PMI had a 50% strike rate.
The SBI will also use public data on industrial production, international trade, commodity prices and current and futures prices in the stock markets to forecast possible expansion or contraction of the economy.
To represent the manufacturing sector, SBI will use the monthly Index of Industrial Production data rather than GDP figures, which are released ever quarter. The SBI index is built to be “conservative yet robust” in its forecast.
The HSBC manufacturing index is based on data compiled from replies to questionnaires sent out to purchasing executives in around 500 manufacturing companies, covering factors such as new orders, purchases, output and delivery time. Like the HSBC indices, the SBI index is built on a scale of 0 to 100, with a number above 50 indicating growth over the corresponding pervious period and a number below 50 suggesting contraction.
Arundhati Bhattacharya, chairperson and managing director, SBI, said that the index
will take into account the credit demand and other indicators of economic activity like consumer spending, mining activity, interest rates, inflation, exchange rate and other thematic indices and service and manufacturing activities.


Commuter Choice

Uber and Ola offer premium public transport


November ended on a happy note for commuters, thanks to the Reserve Bank of India (RBI) rules and deep pockets of foreign financiers. Uber India, the car-hailing service, which was given until the end of November to switch from its one-click credit-card-based payment system, launched a five free-ride offer across 10 cities (up to Rs300) for those who registered for an e-wallet with its partner PayTM.


Olacabs, an equally agile competitor, countered this with its own offer of a 50% discount to those who chose its e-wallet service. Since both ride-sharing services are financed by private equity funds with deep pockets, Indian customers had an opportunity to enjoy the ride while it lasted.


Nobody knows where the intense competition in ride-sharing and fleet cabs is headed; but, at the moment, the middle-class Indian is better off leaving her car at home to get an air-conditioned commute at extremely competitive fares. Media reports suggest that Uber and Olacab’s attempt to switch people to e-wallets has been less than happy. A report on says that Uber launched a ‘rant’ against RBI regulations which require it to switch to a more secure two-factor authentication system rather than its single-touch credit-card option.


At the same time, it has also requested RBI for 45 days more to comply with its regulations. While RBI should certainly consider Uber’s plea for time, its ‘rant’ seems rather hasty. Its website and app did not make it easy at all to locate the PayTM wallet. Even the PayTM website did not provide an easy link on the homepage to attract attention and ensure easy conversion.


In fact, only determined consumers probably managed to get on to an e-wallet that too, in some cases, many days after it was announced. Given Uber’s aggressive claim that people were reluctant to switch, one wonders if the otherwise smart company, famous as a global innovator, did it deliberately.


If yes, it is rather short-sighted and hasty assessment of the Indian market and Uber may end up losing a sizeable chunk of the thrifty Indian consumer who prefers debit cards or net-banking to credit cards.


While the good days of really low prices may not last for ever, Uber and Olacabs have managed to introduce a much needed, high-end transport system in Indian cities—a need not even acknowledged by public transport organisations.


The efficiency of their app-based system will ensure that more and more private cars get off the road for several good reasons. First, parking is hard to find; second, parking charges have turned very steep; third, it is expensive and difficult to find good chauffeurs.


All we need now is for the government, and our regulators, to understand that each car of the likes of Ola and Uber can take at least four cars off the road and free up precious parking space. It must be recognised as an urban necessity that should be welcomed and supported, rather than harassed and subjected to needless red-tape.


This is one instance when global innovation and enterprise have the potential to resolve some of our transport issues. Of course, some have serious privacy concerns about sharing information with these companies. Data sharing is one area where some restrictions may need to be imposed; but it is an issue that is not limited to car-hailing services.


NOTE: This article was written before the rape incident involving an Uber driver in Delhi.




2 years ago

Uber and Ola may address commuter need, but do they address Government's greed? And, insouciance? In 1973, led by "Bod" Sundaram, FRPS of Zoom Photographics, Gandhi Bazaar, a group of intrepid young college boys drew up a plan for a mono rail around Bangalore that was published by the Deccan Herald and established both the technical and commercial-economic feasibility apart from the very obvious need. Unfortunately, under burgeoning prohibitive rules and laws, the auto rikshaws were owned by the politicians, bureaucrats and policemen who found this benami business a perfect scheme for rotating the money they earned under the table. Bangalore still does not have a mass transit system.

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