Consumer Issues
Vodafone asked to pay Rs5,000 for starting hello tune without consent

The Consumer Forum asked Vodafone to refund money deducted from its customer's account and pay Rs5,000 as compensation for harassment and mental agony

 
New Delhi: Vodafone Essar Mobile Services Ltd has been directed by a consumer forum in Delhi to pay Rs5,000 as compensation to a subscriber for starting ‘hello’ tune service on his cell and charging him for it without his consent, reports PTI.
 
Hello (or caller) tunes are songs or music that a person hears on calling a number on which this service has been activated.
 
While also directing Vodafone to refund Rs50 it had deducted from its subscriber’s account for activating the tunes, the New Delhi District Consumer Disputes Redressal Forum observed that the telecom operator had “unnecessarily dragged him into litigation without any rhyme and reason.”
 
“Keeping the facts in view, opposite party (Vodafone) is directed to refund Rs50 (charged for activating hello tune).
 
“We also award Rs5,000 as compensation for harassment/ mental agony including litigation charges to the complainant (Rajender Yadav) as opposite party has unnecessarily dragged him into litigation without any rhyme and reason since 2008 to 2012,” the bench presided by CK Chaturvedi said.
 
In his complaint, Delhi resident Rajender Yadav had alleged unfair trade practice by Vodafone for deducting Rs50 from his account towards activating ‘hello’ tune service on his number without his consent.
 
He said he was informed about the activation through an SMS by Vodafone without seeking his prior permission.
 
Immediately after the amount was deducted, he had called up the Vodafone customer care and refused to accept the service and had also visited its customer care centres several times but the amount was not refunded, Rajender Yadav had said.
 
Vodafone in its reply to the complaint had denied the allegations against it.
 

User

COMMENTS

ronald john

4 years ago

On 25th August I purchased a new Vodafone postpaid connection from Vodafone store. I used my number for just making calls and sending SMS, which I was told are free. Now they sent me, bill of Rs. 1249.25. In the bill they have charged Rs. 649 for internet surfing & downloading & they also charged Rs. 150 for activating some Special service of Vodafone which I hadn’t activated. And when I made a call at their customer service number and discussed about my bill issue they neglect that. Company had barred my outgoing calls. And after that they use to make me calls again and again that if I won’t pay the bill amount they would suspend my Incoming service also. So I submitted my complaint against Vodafone at http://www.consumercourt.in/mobile-billi.... Now I am waiting for my complaint reply. Hope I get help from Consumer Court soon.

NCDRC asks Mumbai-based developer to refund money with 18% interest

According to the National Consumer Forum, return of money after 12 years along with 18% p.a....

Premium Content
Monthly Digital Access

Subscribe

Already A Subscriber?
Login
Yearly Digital+Print Access

Subscribe

Moneylife Magazine Subscriber or MSSN member?
Login

Yearly Subscriber Login

Enter the mail id that you want to use & click on Go. We will send you a link to your email for verficiation
Worm in chicken; KFC outlet closed down in Kerala

Action against KFC's eatery in Thiruvananthapuram followed a complaint lodged by a customer who found a dead worm in a dish of 'fiery chicken' he bought from the outlet

Thiruvananthapuram: The outlet of Kentucky Fried Chicken (KFC) has been closed down by the state Food Safety Authorities (FSA) after a worm was found in a chicken dish bought by a customer from the multi-national restaurant chain, reports PTI quoting FSA sources.

 

Action against KFC's eatery in the heart of the city followed a complaint lodged by the customer who found a dead worm in a dish of 'fiery chicken' he bought from the outlet yesterday, they said.

 

Acting on the complaint, FSA officials searched the outlet and claimed to have come across stale items and immediately slapped a temporary closure notice, sources said.

 

Though the restaurant staff sought to prevent the officials from conducting searches, they had their way. They took samples of various dishes served in the hotel for detailed examination and analysis.

 

The complaint was made by Shaiju, an NRI, who had come to the busy eatery along with his wife, son and two relatives.

 

Shaiju was overcome by nausea and vomited as soon as he saw the dead worm in the chicken served to him.

 

When he brought the matter to the staff's notice, they tried to dissuade him from making an outcry or complaint to the health authorities. However, he later contacted the FSA office and urged them to take action.

 

FSA sources said the seized samples would be subjected to chemical analysis and further action would be taken based on the result.

 

The eatery management has also been asked to give in writing their response to the notice, sources said.

User

COMMENTS

MOHAN

4 years ago

Sorry, it is not "Kentucky" Fried Chicken as alleged. It is "Kerala" Fried Chicken !!

We are listening!

Solve the equation and enter in the Captcha field.
  Loading...
Close

To continue


Please
Sign Up or Sign In
with

Email
Close

To continue


Please
Sign Up or Sign In
with

Email

BUY NOW

The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)