United India CPIO defies CIC order, gives irrelevant data to RTI petitioner

While CIC’s directive to United India to put the date of the policy renewal and the date of policy dispatch to the TPA for every policy is welcome, it has not disclosed everything

The sweet victory for Dr Anshu Agrawal was that Central Information Commission (CIC) took the liberty of looking at the issue in the larger public interest of the insurance policyholders and not just confined to the United India Insurance Company's (UIIC) Bareilly office. The CIC recommended to the chairman and managing director of United India to give directions to all branch managers to put up on the company's website the following information by 16 August 2012: Mediclaim policy number (no names are required to be given), policy date of issue, date of transfer of the said policy to the TPA (Third Party Administrator).

While the option to give past data is left with UIIC, it is unlikely they will give historical data. Giving the information for present and future policy purchases and renewals will mean that the UIIC will have to improve its processes to really live up to its own answer of 'immediately' sending of policy data to the TPA.

One year ago Dr Agrawal had filed a Right to Information (RTI) application seeking UIIC answers. The answer to the question on how many days it takes for a health policy to be dispatched by UIIC to TPA was unbelievably-'immediately'. Obviously, UIIC Chief Public Information Officer (CPIO) did not want to give any specific number of days, which would have been an embarrassment for them. Dr Agrawal was obviously not satisfied with the term 'immediately' which did not give specific answer.

UIIC was blatant enough to agree in the RTI reply that cashless and reimbursement claim will be denied if the TPA does not have policy renewal data. If it takes two to three months for the policy purchase or renewal data to reach the TPA and/or TPA does not update his system, why should the insured pay the price of cashless or reimbursement claim denial? It is a shame if insured is paying for inexplicable inefficiencies of the insurer and/or the TPA.

On the question of data for mediclaim issue date and policy dispatch date for mediclaim policies purchased or renewed by the Bareilly branch office, UIIC CPIO refused to divulge the data in the RTI answer by stating that the information is under fiduciary relationship and is not in larger public interest.

Finally, in the second appeal, the CIC directed UIIC to give information on the total number of mediclaim policies issued by the Bareilly office that were dispatched to the TPA after one week of the date of issue. Even after a specific directive from the CIC, UIIC CPIO has dared to defy it by giving irrelevant data of 297 mediclaim policies issued by the Bareilly office in 2010-11, out of which 293 policies have been sent to the TPA. Can the UIIC CPIO not read that CIC judgement that data on policies that were dispatched to the TPA after one week of the date of issue should be disclosed?

Stay tuned for the third part of the article which you will be interested to know of a little known 'behind the scenes' dealing between UIIC and TPA.

Read first part of the article CIC asks United India Insurance to disclose information that may help close a loophole - I


RInfra completes Tamil Nadu road stretch

RInfra said it commenced its road project in Tamil Nadu and its toll collection has started in the Salem-Ulundurpet stretch

Mumbai: Reliance Infrastructure Ltd (RInfra) on Monday said it commenced its seventh road project from Salem to Ulundurpet in Tamil Nadu and that toll collection has started in the stretch, reports PTI.
The project has been executed on build operate transfer (BOT) model by a special purpose vehicle called SU (Salem-Ulundurpet) Toll Road, under the aegis of National Highways Authority of India.
RInfra has been awarded the contract to operate and maintain the road for a concession period of 25 years. Built at a cost of Rs1,061 crore, the SU corridor connects major tourist destinations, industrial zones and the Chennai airport.
RInfra currently have 11 road projects of 1,000 km worth Rs12,000 crore.
Commenting on the development, RInfra Chief Executive (Roads) Sudhir R Hoshing, said, "We are happy to complete the widening and start operation of the Salem-Ulundurpet road. The corridor will not only connect centres of tourism and industrial zones, but will also reduce the rural-urban gap by connecting 79 villages with Chennai, Bangalore and other major cities in the region. The corridor is expected to have around 8,500 vehicles per day that is expected to double in the next four years."
He further said with this, five out of six road projects worth Rs3,300 crore in Tamil Nadu are now operational and generating revenue.


SpiceJet flies in the green, Q1 net profit up to Rs56 crore

The Maran-promoted carrier also posted a 51% growth in sales at Rs1,406.74 crore in the June quarter

Mumbai: After being in the red for five consecutive quarters, budget carrier SpiceJet flew back into profitability reporting a net profit of Rs56 crore in the June quarter as against a loss of Rs71.96 crore a year ago, on the back of significant growth in sales and better yields, reports PTI.
The Chennai-based Kalanithi Maran-promoted carrier also posted a 51% growth in sales at Rs1,406.74 crore in the April-June quarter, compared to Rs930.75 crore y-o-y, a statement from the airline said.
The average revenue per passenger during the reporting quarter increased 24%, while the number of passengers carried rose 26%.
Besides, the seat factor also rose to 80.3% from 78.9%, the company said, adding the period also saw its market share increasing by 1.5 percentage points to 18.6%.
Though the load factors and yields have been holding firm, the high cost of operations influenced by a weak the rupee prevented the company from posting even better results, it said.
Prohibitively expensive fuel prices continue to adversely impact the civil aviation sector, it said, adding that though international crude prices have softened in recent weeks, the domestic carriers are yet to realise the benefits of such reduced input costs of the fuel.
In addition, the industry has also absorbed significant increases in airport charges at the Delhi airport, the company said.


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