The customer sent the mail containing his daughter’s horoscope and photograph to the family of a prospective marriage alliance in Coimbatore, which never reached its destination
Madurai: The District Consumer Disputes Redressal Forum here has asked Professional Couriers to pay a compensation of Rs25,022 to a customer for failing to deliver a mail to the addressee, reports PTI.
P Deivaraj, Forum President, and N Thilagam, member, issued the direction after hearing the grievance of A Nagarathinam, who claimed that his daughter’s wedding had to be called off, and he had to suffer mental agony and hospitalisation due to the negligent service of the courier firm.
Nagarathinam said he had sent the mail containing his daughters horoscope and photograph to the family of a prospective marriage alliance in Coimbatore through Professional Couriers on 7 January 2011, paying Rs22, but the post did not reach the grooms family.
The courier firm officials gave an "inconsiderate" reply, when he enquired about the status of delivery.
The grooms family called off the marriage alliance because the post did not reach them, he said.
He then sent a legal notice on 14 January 2011, to the courier firm seeking a compensation of Rs1 lakh for its deficient service. But they did not respond. Hence he moved the Forum. The firm abstained from hearing in the Forum also.
The Forum held that the litigant was just in his claim and directed Professional Couriers to pay Rs20,000 compensation for deficient service and Rs5,000 towards court expenses to Nagarathinam, along with courier cost of Rs22.