TRAI asks operators to update subscribers about tariff plans

TRAI has directed operators to provide tariff plans in the prescribed formats at the customer care centres, points of sale and retail outlets as well as on their website. Any changes in the tariff plans should be updated on the website of the company and at customer care centres

New Delhi: Telecom operators have been asked to update their subscribers on a regular basis about tariff plans which should also be in prescribed formats for easy comparison, reports PTI.

The Telecom Regulatory Authority of India (TRAI) has also asked operators to provide tariff plans for pre-paid and post-paid subscribers in separate formats.

“These formats shall contain all the tariff plans offered by the telecom access service provider in a service area covering all tariff items along with tariff for the same in tabular formats at one place for facilitating easy comparison across tariff plans,” TRAI’s directive said.

TRAI has directed operators to provide tariff plans in the prescribed formats at the customer care centres, points of sale and retail outlets as well as on their website.

Any changes in the tariff plans should be updated on the website of the company and at customer care centres.

Operators will also have to provide the updated tariff plans on every seventh day of January, April, July and October at their points of sale and retail outlets.

Tariff plans should also be published in prescribed formats in at least one regional language and one English newspaper at an interval not more than six months.

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