Citizens' Issues
Public Interest Exclusive
timtara customers complain about non-shipment, delivery delays

Contrary to company’s claim of making shopping funny and entertaining, consumer complaints suggest it is actually frustrating. However, timtara claimed that due to a spike in the orders resulting into three times growth in number of transactions, there could be some delays

E-commerce and group buying websites are the latest choice of private equity players and venture capitalists. But things are not so rosy for the customers. timtara, an online retail buying website offering huge discounts mainly on electronic items, has a large list of dissatisfied customers. Contrary to company’s claim of making shopping funny and entertaining, many consumer complaints suggest it is actually frustrating. However, the company believes that the growth in the number of transactions is the cause of such complaints.

The Internet is flooded with complaints against the online shopping portal regarding non-delivery of shipments or delayed deliveries. It also suggests non-responsive attitude of the company against the complaints.

Take the case of Mahesh (name changed). Considering the great discounts timtara is offering, he decided to buy a camera. On 6th March, he ordered it after making payment through his credit card. Despite company’s claim to deliver the product in six to ten days, Mahesh had to wait for the shipment even after 20 days.  

“Their customer service phone lines do not work. If we send them mails, half of them go unnoticed. For the remaining ones, they come back with standard greeting message and false commitment on delivering it in the next 3-4 days,” he told Moneylife.

Moneylife took interest in Mahesh’s case and e-mailed his complaint to the company. timtara replied, “The order is in process and the same will be delivered to the customer in 3-4 working days.”

Mahesh’s is not an isolated case. There several similar complaints posted on the Internet. In fact even on company’s Facebook page, where various discounts are displayed, there were many complaints (Timtara page is no more on Facebook). Ironically the company claims to be rated as the “No.1 online shopping website in India” by Dataquest Magazine Research.

“One month pass(ed) but still (there is) no delivery. No reply to my 35 emails and phone support is very bad. Lost (my) money,” reads one complaint on timtara’s Facebook page.

Another review on website mouthshut.com reads as, “This was my first experience with timtara.com when I ordered a cellphone on 12 March 2012. Till date (29 March 2012) the status on website shows ‘Awaiting Shipment’. I wasted hours trying to reach them on the customer care number mentioned on the website but either it comes busy or it keeps ringing and no one answers. I filed a complaint regarding the same on the website but have not heard from them so far. It’s really annoying and frustrating to see that they still send me their promotional mails with false promises regarding delivery.” (http://www.mouthshut.com/review/Timtara-com-review-qmopmsmtuq#)
In an e-mail reply to Moneylife, timtara said, “timtara is in operation since the last 18 months and we have been growing 50% on month-on-month basis. Additionally within the last quarter we have seen spike in the orders resulting into three times growth in number of transactions. Due to some rush, there could be a chance that some of the customers might not have been addressed. For these customers, we take corrective measures immediately by reaching out to them and ensuring speedy delivery.”

However, it did not reply to the query on complaints stating that company’s call centre does not reply and e-mails get auto response. It said that, “Regarding your query for registering complaints—we have provided an email id i.e. [email protected] to all the customers for giving any query/complaint. Furthermore customers can also write directly to our CCO (Chief Customer Officer).”

You may want to read-

User

COMMENTS

Navneet Gupta

4 years ago

From: Navneet Gupta
Date: Mon, Dec 24, 2012 at 5:08 PM
Subject: Fwd: Query on Order #10366826
To: [email protected]
Cc: [email protected], [email protected], abose , [email protected], [email protected]


Hello ATOM Support Team,

Kindly look into my case, I have placed an order at Timtara website through your payment getway on 12/Dec/2012 at 01:11:42 am for the amount of Rs 16436.

It seems that Timtara changes there payment gateway on daily basis. Because In the above transaction I selected a wrong model for the product I want, So Timtara Customer Support Team was telling me to place a new order. And When I placed a new ordeer on 12/12/2012 that transaction was done through TimesMoney.

Since then I am regularly followup with Timtara for cancellation of my transaction made through ATOM, but they are not replying to me, their customer support team keep on saying same thing that we will reply you in next 24 hours. And nobody is reply to my email which I am sending regularly.

Timtara team is not having real status, they have delivered me both the models, then I have returned one product but still their status shows waiting for shipment.

This is my humble request, please intervene into this issue, please cancel this order and refund my money as earliest.
Thanks and Regards



---------- Forwarded message ----------
From: Navneet Gupta
Date: Wed, Dec 19, 2012 at 3:45 PM
Subject: Re: Query on Order #10366826
To: [email protected], [email protected], abose , [email protected], [email protected]


Hello Nisha

As requested earlier please cancel my below orders, current status is
showing awaiting shipment
One week has been passed but I am still waiting for cancellation from your end.

> Order #10366826,
> Order #10366824
> Order #10366822

Please consider the following orders as the final orders from my side.
> Order #10368414
> Order #10368412
> Order #10368410

Thanks and Regards
Navneet

On 12/13/12, Navneet Gupta wrote:
> Hello all
>
> As requested earlier, please cancel my below orders, current status is
> showing awaiting shipment
> Order #10366826,
> Order #10366824
> Order #10366822
> as I have book new orders in lieu of the above
> Order #10368414
> Order #10368412
> Order #10368410
>
> Thanks and Regards
> Navneet
>

Staryl

4 years ago

Fraud website. I request everyone to stay out of this website.They are big time cheaters.
They with accept your order and payment and will never deliver you the product.Iam still
waiting to get my refund after waiting for almost 3 months for the order to be shipped
after hearing the false commitments from the customer care and wasting money on the calls
as well...So stay away from this website all uuuuuuuuuuu guysssssss...

My order details are as follows:Order #10321146
Order Date: 06-09-2012

Dr Ram

4 years ago

Krish,At what capacity you are telling?

krish

4 years ago

CONTACT AT THIS NUMBER
THIS IS TIMTARA’S HEAD OFFICE NUMBER 01204267286
CONCERNED PERSON THERE NAMED HARISH 09716502440

PLEASE CONTACT FOR YOUR QUERIES

ALL THE QUERIES OF THE ORDER PENDING OR ANYTHING WOULD BE RESOLVED

Dr Ram

5 years ago

All should raise their voices through the LINKS provided

Rajeev

5 years ago

Join @ facebook

http://www.facebook.com/groups/220946158...

REPLY

krish

In Reply to Rajeev 4 years ago

CONTACT AT THIS NUMBER
THIS IS TIMTARA’S HEAD OFFICE NUMBER 01204267286
CONCERNED PERSON THERE NAMED HARISH 09716502440

PLEASE CONTACT FOR YOUR QUERIES

ALL THE QUERIES OF THE ORDER PENDING OR ANYTHING WOULD BE RESOLVED

Roshan

In Reply to krish 4 years ago

Bull shit no one answers the calls on these numbers....all fraud

Roshan
Mumbai

Rajeev

5 years ago

Hi all,

To voice our concern and to raise the issue at specific departments, I need email addresses and phone numbers of all timtara fraud victims at [email protected]

Format for sending in email at [email protected]

Transaction ID -
order no -
order date -
product details -
amount spent
payment mode -
customer name -
email ID -
phone number -

Please gather as many people to support for our cause.

Regards,

Rajeev
9999661199
[email protected]

Giti Thadani

5 years ago

Non delivery and non existent customercare seems to be a feature of timtara. I am waiting for almost 4 wks to get my product despite calling everyday - online complaints - legal notice. They offer lucrative discounts but then donot deliver the product within the stipulated period. This is amockery of consumer and company law and deserves to be fully investigated.
The amount of interest earned on deliberate delaying of delivery and refunds is also enormous - that is when the person actually manages to get their money back - in my case like many others - delaying harassing tactics are being used.
Please ensure that this is thoroughly investigated for it puts the entire ecommerce of online shopping into jeopardy. There must be very stringent punishments for such frauding

REPLY

Dr Ram

In Reply to Giti Thadani 5 years ago

Complain to Tlmtara payment gateway ieCCAVENUE,you will definitely get your refund as I got my refund after 5 months.

Rajeev

5 years ago

LETS BARGE IN TIMTARA....

How to Contact Us?

For any queries please Submit a Ticket or call at - 0135-3051500.

The phone lines work between 9.30 AM to 6:30 PM, Monday to Saturday (except national holidays).

We are in the process of opening up offices around India. Currently we have our Head Office in National Capital Region (NCR). The address and direction is given below.

Corporate Head Office

Infosecure Consulting Pvt. Ltd.
B-26 Second Floor, Sector 8
Noida
Uttar Pradesh -201301
India.

REPLY

Darshan Ashar

In Reply to Rajeev 5 years ago

Dear Rajeev,

Please understand when we calling on your 0135-3051500 there was unproffissional peopel setting to your team,
please check how many calls are comming to you, but not reslove problame by there side,
If you not able to fulfill customer demand so please closed your co. & don't show dummy & fack feedback of dummy customers,

Darshan Ashar

Rajeev

In Reply to Darshan Ashar 5 years ago

Dear Darshan,

I'm a victim like rest of us. I want each and every1 raise their voice against timtara's fraud and that is why i asked to stand on timtara's ceo arnidam bose's head at the above given address.

Regards,
Rajeev
9999661199

Dr Ram

5 years ago

I request all to post in social network regarding FRAUD & CHEAT web site of TIMTARA sothat lot of customers will be saved.This may pl. be noted that I had unsubscribed several times for promotional mail & messages but still I am getting them. Virtually there is no Facebook link as shown in the timtara web site.

REPLY

Rajeev

In Reply to Dr Ram 5 years ago

Join @ facebook

http://www.facebook.com/groups/220946158...

Darshan Ashar

In Reply to Dr Ram 5 years ago

thanks for comments

Darshan Ashar

5 years ago

Dear Sir/Madam,
I have purchase BSNL Penta Tab 701R of 8th June 2012, My order no is 10268990
& also I have paid payment in advance & Timtara committed product will be delivered in 15 to 20 working days, but till date my product is not received also i have continue calling but not response given to us,
Please closed this type of cheating company, please check consumer complaints more than 600 cases is pending & also others consumer portal many complaints pending, this company is showing dummy customer feedback on their site & cheat to consumer,
Please help to recover my money or product,
Darshan Ashar
9323108992

REPLY

krish

In Reply to Darshan Ashar 4 years ago

CONTACT AT THIS NUMBER
THIS IS TIMTARA’S HEAD OFFICE NUMBER 01204267286
CONCERNED PERSON THERE NAMED HARISH 09716502440

PLEASE CONTACT FOR YOUR QUERIES

ALL THE QUERIES OF THE ORDER PENDING OR ANYTHING WOULD BE RESOLVED

Darshan Ashar

5 years ago

Dear Sir/Madam,
I have purchase BSNL Penta Tab 701R of 8th June 2012, My order no is 10268990
& also I have paid payment in advance & Timtara committed product will be delivered in 15 to 20 working days, but till date my product is not received also i have continue calling but not response given to us,
Please closed this type of cheating company, please check consumer complaints more than 600 cases is pending & also others consumer portal many complaints pending, this company is showing dummy customer feedback on their site & cheat to consumer,
Please help to recover my money or product,
Darshan Ashar
9323108992

REPLY

Dr Ram

In Reply to Darshan Ashar 5 years ago

Lodge complaint through paymentgateway CcAvenue,you will definitely get your payment as I got after a gap of 6 months.

Dr Ram

In Reply to Darshan Ashar 5 years ago

You lodge complaint through payment gateway CC Avenue,you will definitely get back your payment as I got it after 6 months.

dhiresh

5 years ago

Dear Moneylife,
Can you please help us to sort out the issues with them? I know that media is a big power today.
Thanks & Best Regards

dhiresh

5 years ago

I placed order at timtara.com on 19 march'12 Order#10218082 & on 21 march'12 Order#10219804. Now almost two months have been passed and their website is showing 'Awaiting Payment Refund'. I emailed them and they give 6-7 days time always. I think my money Rs.9456/- has gone. But now the question is how to save others since the website is still operational?
Regards

SUMIT

5 years ago

i made a online purchase from timtara.com on 19 march 2012 of canon ixus220 HS CAMERA.I PAID RS 8665
THROUGH ONLINE TRANSACTION.MY PRODUCT WAS NOT DELIVERED NOR THE MONEY REFUNDED TO MY ACCOUNT.NOW THEY HAVE STOP RESPONDINDING TO MY EMAILS AND PHONE CALLS.MANY COMPLAINTS ARE PENDING AGAINST THE WEBSITE.
MY ORDER ID IS 10218494
Timtara.com is a fraud company cheating customers by taking their money and without delivering the goods. It is headed by a scamster bastard called Arindam Bose who is merrily looting the people of thier money. Unless this asshole is sent to jail, he will con some more people of their money.
thankS
SUMIT

Sensex, Nifty likely to rally further: Friday Closing Report

The market closed well above yesterday’s high and may hit 5,365, and then 5,400

Dispelling fears of taxes on investments through P-Notes by the government saw the market move higher since the opening bell. We had mentioned in our closing report yesterday that if the Nifty manages to close above 5,195, the downtrend may be arrested. Today the index went on to hit its five-day intraday high (including today) and more than covered the losses incurred in the prior two days. The index managed to even close above its 20-day moving average and witnessed a maximum percentage gain since 3rd January 2012.  

If the benchmark manages making higher high and stays above 5,290, we may see an upmove to the level of 5,365, and then up to 5,400. The Nifty saw a huge gain on lower volume of 71.40 crore shares on the National Stock Exchange (NSE).

The market opened on a positive note following assurance from finance minister Pranab Mukherjee that government on Thursday will clarify its position on taxation of investments from overseas, amid foreign institutional investors (FIIs) expressing concern on the proposed anti-tax avoidance rules. The Nifty opened 28 points up at 5,207 and the Sensex gained 58 points to resume trade at 17,117.

Across-the-board buying saw all sectoral indices trading with gains as trade progressed. Fresh assurances from the finance minister that persons investing in stock markets through P-Notes will not have to pay taxes in India, pushed the market further northward in post-noon trade. The market hit its intraday high around 3.00pm with the Nifty touching 5,307 and the Sensex climbing to 17,440.

The market closed a tad of the highs with the Nifty gaining 117 points (2.25%) to 5,296 and the Sensex jumping 346 points (2.03%) to settle at 17,404.

The advance-decline ratio on the NSE was positive at 1321:424.

Among the broader indices, the BSE Mid-cap index jumped 2.35% and the BSE Small-cap index surged 2.04%.

The rally saw all sectoral indices settling higher. The main gainers were BSE Oil & Gas (up 2.82%); BSE Realty (up 2.61%); BSE Metal (up 2.58%); BSE PSU (up 2.57%) and BSE Bankex (up 2.55%).

The Sensex was led by Tata Steel (up 4.04%); Maruti Suzuki (up 3.76%); Hindalco Industries (up 3.73%); ICICI Bank (up 3.64%) and Reliance Industries (up 3.23%). Jindal Steel (down 0.69%) and Sun Pharma (down 0.23%) were the laggards on the index.

The Nifty toppers were Kotak Mahindra Bank (up 4.84%); IDFC (up 4.61%); SAIL (up 4.02%); Ranbaxy (up 3.73%) and Hindalco Ind (up 3.69%). The key losers were Cairn India (down 0.98%); Jindal Steel (down 0.74%); Sun Pharma (down  0.67%) and Hindustan Unilever (down 0.33%).    

Markets in Asia settled mostly higher on hopes of European policymakers, who are meeting to day, would hike the Eurozone bailout fund to help cash-strapped nations. The gains were also supported by better-than-estimated earnings from Chinese banks.

The Shanghai Composite rose 0.47%; the Jakarta Composite gained 0.40%: the KLSE Composite climbed 0.69%; the Straits Times advanced 0.55% and the Taiwan Weighted settled 0.77% higher. Bucking the trend, Hang Seng declined 0.26%; the Nikkei dropped 0.31% and the Seoul Composite shed 0.02%. At the time of writing, the key European indices were 0.60% to 1.22% higher and the US stocks futures trading in the green.

Back home, foreign institutional investors were net sellers of a huge Rs1,332.85 crore worth of stocks on Thursday, a large part of which would have a block deal by a private equity investor (possibly Warburg Pincus sale of Kotak Mahindra Bank), while domestic institutional investors were net buyers of shares totalling Rs229.67 crore.

State-run Oil & Natural Gas Corporation (ONGC) plans to sign an agreement with ConocoPhillips on the exploration and development of shale-gas reserves and deep-water oil and gas blocks. ConocoPhillips is the third-largest integrated energy company in the US and the fifth-largest refiner in the world. The Indian exploration major gained 3.05% to close at Rs268.35 on the NSE.

Medium and heavy vehicle major Ashok Leyland has said that it will form a separate subsidiary as it explores expansion into the aerospace business with global partners. This is part of the automaker’s plan to diversify beyond manufacturing vehicles. The stock jumped 4.30% to settle at Rs30.30 on the NSE.

Strides Arcolab has received USFDA approval for Methotrexate Injection USP 25 mg/ mL packaged in 1 gram/ 40 m, 50 mg/2 mL, 100 mg / 4 mL, 200 mg/ 8 mL and 250 mg / 10 mL single-dose vials (preservative-free). Methotrexate is a chemotherapy drug used either alone or in combination with other agents. It is used as a treatment for some autoimmune diseases including rheumatoid arthritis, psoriasis, psoriatic arthritis, lupus and Crohn's disease, to name a few. Strides finished 1.18% lower at Rs582.20 on the NSE.

User

COMMENTS

Shibaji Dash

5 years ago

Assurance of FM- is it compatible with GAAR ? Time will show.

Economy & Nation Exclusive
MNCs are big boys; they don’t need the US to front for them

The US government has always been a mouth-piece of American big business. That is why the protest of US commerce secretary John Bryson against India giving a compulsory licence to Natco Pharmaceuticals to produce a generic version of a patented anti-cancer drug leaves a bad taste in the mouth

Granted, it has been a unipolar world since Mikhail Gorbachev made it so, though Ronald Reagan took credit for defeating the "evil empire". Granted, the US can now justifiably claim the post of the world's big and only policeman.

In an ideal world, one of the roles of the policeman is to protect the poor from the predators (please don't laugh; it happens sometimes.) That is why the protest of US commerce secretary John Bryson against India giving a compulsory licence to Hyderabad-based Natco Pharmaceuticals to produce a generic version of a patented anti-cancer drug leaves a bad taste in the mouth.

The government has allowed Natco to produce a generic version of Bayer's patented cancer drug called Nexavar. This will bring down the price of the drug by 97%. Natco will sell the drug at around Rs8,880 for a month's therapy of 120 tablets against Rs2.8 lakh charged by Bayer. Experts say that this decision paves way for cheaper drugs in several other areas.

The US government has always been a mouth-piece of American big business. A large portion of its diplomatic effort is aimed a protecting "big, vulnerable MNCs" from the depredations of "poor, small, bad wolves" protecting the poor in their countries.

Therefore it was no surprise when commerce secretary Bryson repeated, almost word to word, Bayer's arguments against India granting the compulsory licence to Natco.

Mr Bryson told Anand Sharma that India's action would discourage new investments in drug R&D (research and development) and dilute the international patent regime. He said "pharmaceuticals is a very competitive area and heavy investments went into research and development every year. Any dilution of the international patent regime is a cause of deep concern for the US". Considering the tremendously cheaper price at which Natco will supply the drug, the US commerce secretary's words leave a bad taste in the mouth.

Now, let us take a look at this news item reported by Sky News, the British television channel.

A man suffering from the deadliest form of skin cancer told Sky News how a new drug brought him back from the brink of death. Charlie Jones woke up two weeks ago from emergency surgery on tumours that had spread to his kidneys to be told he had a matter of hours to live.

But doctors at the Christie Hospital in Manchester decided to try out a drug called Vemurafenib that has only just become available. To their amazement, his response was almost immediate. He is now much better and has returned home.

"Since I've been taking the drug I have been getting stronger and stronger," he said. "I'm getting colour in my face. My body is feeling a lot better. It's helping me feel like the old me."

Charlie and his girlfriend Louise Howard now hope to get married.

The drug is expected to be supplied to other cancer patients through Britain's National Health Service (NHS), which means it will be practically free.

Doesn't this make us all feel better and take away the bitter taste left by the US commerce secretary's words?

 (R Vijayaraghavan has been a professional journalist for more than four decades, specialising in finance, business and politics. He conceived and helped to launch Business Line, the financial daily of The Hindu group. He can be contacted at [email protected].)

User

COMMENTS

K B Patil

5 years ago

Mr. Shashibhushan, what about affordability. For argument's sake, let's assume that there are about 1 lakh patients in India who need to take this drug. At Bayer's price of Rs.2.8 lakhs per month, I doubt whether even 1% of the patients could afford it. At Natco's price (Rs.8880), at the minimum atleast a 1000 patients can be given the drug paying either from their own resources or through charitable hospitals, trusts etc. When it comes to money, all corporates take leave of their conscience. Hence, this talk of spending on R & D needs to be taken with a pinch of salt.
In Delhi, corporate hospitals were given land at concessional rates on the condition that certain percentage of beds be reserved for the poor. A sting operation by a TV channel revealed that almost all the hospitals violated this provision.

REPLY

Shashibhushan

In Reply to K B Patil 5 years ago

I am not claiming that all hospitals or pharma companies are very good and honest, but feel that they are as bad as the rest of society since they are made of people from the same.

I understand the angle of affordability but what about their investments? If companies know that their IPR won't be honored why would they think of launching new products in India at all? May be some model like capping profit to let's say 20% of their costs could be levied, which would take care of both sides. However, I am not sure how loopholes can be plugged in implementation of this.

In that case do you think we should file complaints against those hospitals or the hospitals near our houses who are violating the provision?

Shashibhushan

5 years ago

Thinking from pharma companies point of view, it takes millions of dollar investment for invention of a new drug molecule and its clinical trials before it can be made available in market for safe consumption by patients.

Pharma companies are not a charity and rather except for notable exceptions everyone in this world including you and me are in non-charity (business, job, etc). They why expect pharma companies to forgo returns that are used to cover up the expenses already incurred and earn out of their invention?

It may sound very insensitive, but its truth. Its good to talk about social justice and patients who cannot afford and that it is unfair, but as is said in the movie Lagaan: "so is life". Do you feel that the state (through tax collected from taxpayers) can ever subsidize for healthcare for each citizen forever in best way? Such things have been tried in West for sometime but they come with their own pitfalls and mounting financial deficits. Tell me, are you "personally" ready to pay say Rs. 10,000/- more in tax every year for medicine research? and then what about the cost of management of the process? I feel it is easy to sympathize and ask someone to sacrifice, but is completely different when it is our turn to sacrifice. I believe that eventually (I know the wait could be challenging) nature and markets (without govt. intervention) are great levelers.

The comments at this link express this perspective more precisely: http://www.themoneyquest.com/2009/12/ama...

REPLY

malq

In Reply to Shashibhushan 5 years ago

Dear Shashibhushan ji, your points are valid when seen from only one perspective - that of the pharma industry and the support industries therein (industries like soft drinks, narcotics, tobacco et al) who provide the "push" for people to head for the said pharma industries.

The economies of the Indian Ocean have suffered enough because of the western economies, and a wee bit of payback is not out of place.

Best/VM

Shashibhushan

In Reply to malq 5 years ago

Dear malq ji,

My only relationship to pharma industry is as a customer. Till date by god's grace I have the privilege to afford medicines for the common problems faced in our family, but try to do my bit to help not so privileged.

I am aware that there are paybacks in various forms and they are huge. Also, I agree that preventive medical care - exercise, diet and lifestyle modifications is the true solution to the problem.

However, I could not imagine no role for medicines in today's world and also how pharmaceutical companies would find incentive to invest millions to invent drugs that treat the ill if their return is not assured through intellectual property protection laws.

malq

In Reply to Shashibhushan 5 years ago

Shashi ji, it is my humble submission that science and technology are for a greater good, including for mankind. Whether a pharma company "discovers" something today at a high cost or somebody else does it for free at a later/earlier stage, these are timelines, the basic premise does not change.

That's my main point.

The rest, that of big pharma using a push-pull model to motivate customers to come to them with disease, is also relevant.

rgds/VM

malq

5 years ago

Today, the biggest stake-holder in many mission critical American MNCs is the US Government - and vice versa also holds true. Their interests are common - and global domination at any costs is part of the basics of what is called the American way of life.

Other nations, and their interests, are co-lateral.

It doesn't get simpler than that!!

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