Citizens' Issues
Telemarketers flood subscribers with messages before the implementation of new TRAI rule banning bulk SMS transmission

Recently, TRAI announced that a user can only send 100 SMSs a day, effective from 27th September; users have faced a sudden spurt in spam bulk messages since the past week

After being harrowed by pesky telemarketing calls and messages, the Telecom Regulatory Authority of India (TRAI) finally came to the rescue of subscribers by recently announcing a cap on the number of SMSs a user can send in a day. Accordingly, only 100 such messages can be sent in a day. This would be effective from 27th September.

Telemarketing companies are most likely to be affected by the decision. According to subscribers' complaints, there has been a sudden spurt in the number of spam SMSs from these telemarketers.

Experts say that telemarketing companies are using the available service to the hilt, to promote their products/services before the new TRAI rule comes into effect.

"Earlier, I used to get a maximum of two promotional messages (on a daily basis). But since last week, I get at least five such SMSs, offering services and discounts on spas, parlours, books, festive shopping and possibly everything," says a Mumbai-based homemaker.

In fact, telemarketers are also personalising these messages to make them readable. For instance, they are adding a person's name to the promotional message. "I was surprised to see my name in the promotional message offering discounts to me on some rudraksha (holy beads) rings," Sanjay D'souza, marketing professional (name and profession changed on request) told Moneylife.

Achintya Mukherjee, secretary, Bombay Telephone Users' Association told Moneylife, "Since the past 10 days, particularly, the messages by the telemarketers have risen substantially. They are trying to use the service in every possible way before 27th September. But telemarketing companies will come up with (other) ways of sending messages. Even some professionals use their personal contacts for the purpose of their businesses. For example, insurance agents message people from their personal contacts and their business details. Such service is not personal but commercial and is surely an intrusion.

"Instead of staring the Do Not Disturb (DND) registry, TRAI should have started a 'Do Disturb' registry where people who would like to get such calls and messages will register themselves. To see if DND really works, we have to wait and watch till 27th September," he added.

RS Mathews, director-general, Cellular Operators' Association of India (COAI), says, "All service providers have made necessary arrangements at their end to meet with the TRAI compliance to stop telemarketing calls from 27th September. However, relaying the consumer concerns on the TRAI 100 SMS per day limitation, telecom industry body COAI has expressed valid concerns.

"While we are eager to stop the menace of pesky communications which is essentially an invasion of consumers' privacy, we are equally concerned that consumers' rights are protected and that they should have (the) freedom to choose any method of communication—be it voice or SMS—suitable to their requirements without putting any artificial restriction," adds Mr Mathews.

Meanwhile, bulk SMS sending websites have also started sending spam messages, promoting their service plans. One such SMS (not corrected for grammar) reads, "Promote ur product by sending Bulk SMS 1000 [email protected], 10k (10,000) [email protected]; 50,000 [email protected],000, 1L [email protected],000, Buy as low as 1 paisa, visit"

Now it remains to be seen if this deluge of spam SMSs is actually capped after the TRAI deadline of 27th September.



Vikas Gupta

6 years ago

Please rectify the mistake in ur editorial its 100 SMS per DAY not per month.
Secondly, Restrictions should not be on SIM basis as Bulk SMS are through internet only.

Gopinath Prabhu

6 years ago

What a foolish step. Group SMS are sent using Internet and not SIM. So its foolish to restrict SMS. Tomorrow you might restrict the call duration. Its against our fundamental rights.

Gold sheds Rs600, silver loses Rs500 on global cues

Trading sentiments dampened after the gold fell by over $225 in Asia in the last two trading sessions, its worst two-day slump since 1983, on speculation that the European governments will struggle to contain the region's debt crisis

New Delhi: Gold prices closed the day at Rs26,740 per 10 grams today, registering a loss of Rs600, due to panic selling by stockists, sparked by a steep fall in global bullion markets, reports PTI.

The metal had suffered the steepest single day fall by plunging Rs1,540 to touch an intra-day low of Rs25,800 per 10 grams in the opening trade.

Trading sentiments dampened after the gold fell by over $225 in Asia in the last two trading sessions, its worst two-day slump since 1983, on speculation that the European governments will struggle to contain the region's debt crisis.

Silver followed suit and shed Rs500 to Rs53,500 per kg.

The metal has lost Rs10,500 in last two trading sessions as industrial units refrained from buying during high volatility.

In Singapore, gold tumbled $124 to $1,532.72 an ounce and silver by 9.70% to $26.07 an ounce.

Market analysts said retailers' adopted cautious approach and refrained from buying on expectation that the precious metals' prices may fall in the coming days, which further dampened the sentiment.

Back home, gold of 99.9% and 99.5% purity moved down by Rs600 each to Rs26,740 and Rs26,600 per 10 grams, respectively. The metal has lost Rs1,160 in the last three sessions.

Sovereigns held steady at Rs21,200 per piece of eight grams on restricted buying.

Silver ready closed at Rs53,500 per kg, down by Rs500.

It had opened lower at Rs50,800. Silver weekly-based delivery plunged by Rs2,960 to Rs50,800 per kg.

Silver coins tumbled by Rs5,000 to Rs56,000 for buying and Rs57,000 for selling of 100 pieces.


Corruption in India is endemic because like charity, corruption begins at home, too

Since we are now teaching our children that they can race to the top by any means that they desire, this ‘winner-takes-all’ (by any approach) attitude is actually embedding corruption in young minds. But the recent social protests have come as a shot in the arm for the current generation 

Corruption first creeps in slowly and quietly into individual brains. If we look back upon our childhood days, we would know how we—or our siblings and friends—snatched from others whatever we liked, no matter who the rightful owner was. A loving and caring elder always stepped in and quietened those he could, but helplessly gave in to the more stubborn who would not stop crying until his whims were met. That was how the first software of corruption was embedded into our personal systems. We grew up with an obsession of whims and preconceived notions that gradually took command of our behaviour.

Today we have reached a stage when nothing attracts us more than figures and statistics.We all feel greedy to have more—whatever, whenever, wherever and however! After all, when you have more than your neighbour, you earn his envy. 'Life is no good unless I have an edge over others'—we seem to think even when we have enough to lead a normal life. Accumulation of assets gives us an expanse to gloat over with a sense of triumph in a world that is racing to grab more. Of course, far from being sinful, honest pursuit to earn and create more resources in life is a highly-desirable activity and ultimately it benefits society. What is harmful and dangerous for society is acquisition of resources and privileges through dishonest pursuit and machinations. Spread of such a culture vitiates the atmosphere and promotes unfair competition, rivalry and crime.  

The quest to excel, however, has different meanings for different people. The fear of being left behind in the race forces us to ignore the fundamentals of life in this fiercely-competitive environment. We find parents boasting of their kids getting as high as 99% marks. Teenagers attend school, tuitions and coaching for competitive examinations with no time for societal chores, nature watch, hobbies, games, outdoor adventures and so on. Care is taken to enrol into those tutorials where the student's teacher has commercial interest. The aim is clear: to get highest possible marks, no matter how. And so we know why teachers perform perfunctorily in classroom teaching, but do their most in 'tuition' sessions out of school. Every year, we also witness how question papers are secretly fished out and sold for hefty amounts a few days prior to the date of the examination. And the malaise is no longer confined to Boards alone, it has now become a high-paying furtive business eating into the country's most prestigious competitive examinations like JEE and other UPSC-controlled or institutionally-conducted examinations. And yet, universities and colleges too joined the mad race to rake in students who are in the highest slot of the cut-off percentage set as high as 98% and, in some cases, 100%. Is the percentage of marks obtained by students the only measure of their worthiness for the institution, society and the nation? Who would look for the more vital attributes in personalities the country and society need like aptitude, vision, character, disposition towards social/national issues and so on?

The next milestone in life is career—which also is measured not so much from the job content, but from the figurative assessment of the salary package. Campus placement carries its own stress and glory with multinational companies (MNCs) offering enormous salary packages to youngsters striving to subsist on frugal pocket allowance and hostel expenses paid by parents who kept a tab on their expenses. Once in the job, they quickly develop their own networks in the corporate world and weave their way up the ladder. Notions like 'organisational loyalty' have no stopping power in their job-hopping culture to reach out for more. Terms like 'thousand' and 'lakh' no longer impact us the way they did our parents. Four figure, five figure salaries that used to be lofty heights a few decades ago have no meaning now. Now they come part in cheque, part in bundles-a happy mix of white, grey and black. Yet, the race to get more is not only continuing but becoming fiercely faster. The illicit money paid as kickbacks in the Bofors scandal of yesteryears which involved India's Prime Minister Rajiv Gandhi was valued at Rs64 crore, an amount that looks so tiny when compared with today's illegitimate gains of A Raja and his accomplices causing a loss of Rs1,76,379 crore ($39.33 billion) to the national exchequer.

Dreams and the castle-plans we build are enormous. No salary package is plenty enough to cater for fulfilling all our aspirations in this world, no matter how hard we work and how much we earn. Indians are objects of envy for their abilities and untiring capacity to work all over the world. Tough competition, long working hours and vagaries of hectic routine in life do not seem to deter this generation. What does deter them is when they find the undeserving has the cake and eats it too. Hard-working, sincere, ambitious and fully aware of their rights, these people get angry when their genuine dues are withheld or when they find someone who supersedes them illegally and gets 'special favours' through bribing. It pains them even more when they discover a sinister nexus where the corruption vine runs all the way from a clerk's window to the minister's table. Who will attend to your complaints of injustice in such a scenario? Tired and frustrated in a hopeless situation, people give up and reconcile to themselves to the harsh realities. Since they have money but no time or intent to get into hassles, they pay their way out with angst building in their guts, though!

Anna Hazare's arrival on the scene had an electrifying effect on this generation that had already become highly inflammable. Anna's protest fast at Delhi's Ramlila Maidan made India rise in unison against corruption—obliterating conventional lines of caste, religion and region. Full of anger, all able-bodied and daring, yet epitomes of a highly—responsible citizenry, remarkably peaceful and tolerant, thoroughly adherent to rules-the agitating masses set new standards of mass movement, showcasing a shining example of how protest rallies can be organised without needing police, causing harm to life and property or inconvenience to public so commonly witnessed in our political rallies. Patriotic songs like'Dil diya hai, jaan bhi denge, aye vatan tere liye…' and slogans like 'Vande Mataram' and 'Bharat Mata ki Jai!' rent the air boosting a new found nationalistic fervour all over India—and even abroad.  India united and surging behind a fasting farmer, Anna, whose simplicity and diminutive bearing hid his enormous moral stature, simply bewildered the political class.

What is indeed reassuring is that the earning generation of modern India is still largely imbued with high morals even it is capable of manoeuvring through corrupt corridors of government machinery. Now the generation has realised the seriousness of the malaise called corruption. The cool rallying-up is more than just a silver lining in the dark clouds. However, there is a need for a solemn self-cleansing effort to introspect and change course so as to build up a mass aversion against corruption in every form. Retain the difference between fair and foul; 'sincere quest to earn more through honest, fair pursuit' and 'greed to grab and hoard by hook or by crook.'

The public outcry has been catalysed by bad governance where corrupt officials get away with arrogance, callousness and inefficiency, leaving the public largely disappointed. The politico-bureaucratic-criminal nexus has become a potent force that threatens India's national security from within. Ironically, figures and statistics in respect of this category (politicians, bureaucrats and criminals) perform quite differently when compared with those of the working masses. For example, unlike the exacting norms of admissions and job placements for the law-abiding career-oriented youth, there are no mandatory qualifications for an MP or an MLA. Also, no matter how fast the hardworking executives climb to richer returns, our politicians have devised techniques to clock a higher growth rate-faster that everybody else. For instance, the average growth rate of wealth of India's Parliamentarians was 300% as per reports recently published in the newspapers. While a manager or an engineer can be summarily fired and a military man (officer or jawan) can be summarily tried and punished, our bureaucrats hoodwink the system projecting their 'transfer' or 'suspension' as punishment for their misdeeds. Little wonder that while we often read news about transfers and suspensions, no convictions or summary dismissals come to light. In fact, the country is left to mutely watch uninterrupted ascendance of the corrupt right up to the very top.  Akhand Pratap Singh and Neera Yadav both managed to reach the highest posts in their service despite their highly tarnished service records. PJ Thomas, who became India's CVC despite his baggage of corruption in the past, mentioned in his affidavit filed in the Supreme Court that all the other IAS officers shortlisted for the prestigious post had a similar tainted past.  

Earlier, the criminals used to work for their political bosses. Now it seems they have become politicians themselves. Two very highly-reputed organisations, 'Association for Democratic Reforms' and 'National Election Watch', have discovered that while there were a total of 128 MPs with criminal records in the 14th Lok Sabha, now there are 162 (excluding A Raja and accomplices) in the 15th Lok Sabha. The number of crorepatis (multi-millionaires and billionaires) has doubled to 315 in the 15th Lok Sabha from 156 in the previous. Another interesting phenomenon that emerged from these analyses is that the chances of winning an election in 2009 were directly proportional to the money power of the contestants, i.e., 0.43% with assets under Rs10 lakh to 32.65% with assets over Rs5 crore.

If reward of earnest pursuit by the competent, honest and sincere citizens of the country is inferior to and at the mercy of the corrupt bureaucrats and politicians who create mountains of illicit wealth through corruption, there shall be mass resentment against the unholy nexus among politicians, bureaucrats and criminals because it is injustice and denial of fair way to the people in the world's largest democracy. Institutionalising a single authority like Lokpal (Ombudsman) on the lines proposed by Team Anna certainly appears to be a way out. Care must be taken to keep it simple, straight and free from ambiguity.  Creation of different institutions to control corruption at different levels like higher bureaucracy, subordinate services, members of Parliament, Judiciary and so on will only serve the corrupt who will find plenty of escape routes in the labyrinth of institutions because acts of corruption can be—and almost always—based on collaboration spread across these categories. It is therefore logically necessary that cases of corruption are handled by a single authority having freedom to enquire and pass appropriate orders without having to refer a matter to another agency half-way through. Such a measure will only help corruption.

Post-retirement positions assigned to judges and bureaucrats are also part of corruption, because in their twilight years, they greedily survey and unfairly lobby to get appointed in such positions. It should be simpler, fairer and more effective if appointments now earmarked for 'retired' judges and officers are filled by serving incumbents through a fair selection process. They should serve and retire as per existing service norms without any extension of tenure. Even for various enquiry commissions and other agencies like the Human Rights Commission, all office-bearers should be found from those who have enough service to serve the required tenure in these agencies before superannuating as per their service rules. This will put an end to a temptation among judges and officers looking for post-retirement positions, a practice which is more of a reciprocal exchange of favours and goes to fortify the unfair nexus.
(The writer is a military veteran who commanded an Infantry battalion with many successes in counter-terrorist operations. He was also actively involved in numerous high-risk operations as second in command of the elite 51 Special Action Group of the National Security Guard (NSG.) He conducts leadership training and is the author of two bestsellers on leadership development that have also been translated into foreign languages).



Adi Daruwalla

5 years ago

Well the recent downgrade by S & P should have made the govts backside a little soft (S) and (P) pulpy and they should stop following the adage of "Mili to maine meri jeb bahr li, varna mein hoon sada bhramachari." They should really come down to the level of public service, thats what the govt is there for. This farce at the center must stop and National Interst must predominate all govt agendasand welfare of its people. Also we are coming to 12 - 12 -12 and that time of the day 12:12:12 who will look after Manmohan Singh, sardar ko kaun sambhelga, he is going beserk keeping a staright face while all monkey tricks keep on happening


5 years ago

I would just like to say the words related to Anna Hazare is great.And he had make all the people aware about corruption so let us join him

Nagesh Kini FCA

6 years ago

Very rightly stated, Karan.
Our judiciary once considered to be sacroscant has been to be having feet of clay beginning with the ex-CJI KG Balakrishnan, Dinakaran Karntataka/Sikkim, one from Kolkotta and Veeraswamy escaped impeachment. A PIL filed says 8 out of the 16 CJIs were corrupt. Three Service Chiefs involved in Mumbai's Adarsh, Bofors, Kargil coffins and Sukhna are all services related.PJ Thomas and Neera Yadav are the few, the numbers including Municipal Commissioner and Collector of Mumbai as well as many more again in Adarsh. The President of the Indian Medical Council in jail as well as ICAI's ex-Ethics Committee Central Council Member cooling his heels in a Hyderabad jail with Ramlinga Raju of Satyam.There is no profession that is not embedded with corrupt practices.

Dr Vaibhav G Dhoka

6 years ago

On independence we inherited BRITISH legacy we became so much dependent that we lost self esteem.The British legacy gifted us INSPECTOR RAJ.The main culprit of of corruption.We never bothered to inherit the discipline and respect for TIME which allowed us to become lazy and expect others to work for us. we live in undue fear with government official interaction and this lacunae is used to breed corruption.First corruption infiltrated in revenue department then police followed by judiciary(The system frowned public with CONTEMPT action)and now corruption has not left any organisation.Before any regulation is thought of its loopholes are detected and Babus think how we can earn from this chair.This is ROBE of KHURSI.No time frame and BABUS enjoy this loophole for their earning .Anna's movement must be sustained to decrease CORRUPTION.


shadi katyal

In Reply to Dr Vaibhav G Dhoka 6 years ago

I wonder why is every one blames for our own ills on British.What about Nehru who followed Russian economic system and KGB ruled openly India for almost 25 years.
As or our being lazy and undisciplined it is in our upbringing and environment. Look around and see the garbage and cows roaming in the capital .Than we have monekys running and of course strike,Naka Bundi, stoppage of work and rails is all fun but nation will stay poor if we dont learn from others about ethics of work and prosperity.


6 years ago

The article has given a good psycho-analysis of the virus called corruption. In the earlier days, corruption was confined to the top political echelons of the society but has now become pervasive and ubiquitous. In our anxiety to grow into a world power, we have imbibed fleeting values from the West (by discarding time-tested ethical values ingrained in our culture) with the sole objective of gaining wealth & pomp. As a result, the axiom 'gift of the grab' is encouraged from the cradle to the grave.

Adi Daruwalla

6 years ago

Karan Kharb has hit the hammer on the nail head, cahrity begins at home and kids will imbibe what they see their parents doing. It is a good way to educate the masses. Make some documentaries or short films that will educate the masses urban and rural of this malaise in multiole languages and it should be shown across India in cinema houses and on TV. The way to to do it it show parents indulging in corruption and the children observing them and then educating them not to follow such practices. (Parents and children)

Shadi Katyal

6 years ago

I must confess this the novel way of accepting corruption . How is that same things do happen to children of European stock . Why are we trying to justify instead of finding the reasons. It is possible that since Law and Order prevails in West and ethics and discipline is taught from day one,they follow the rules whereas we have a very indiscipline society as well as have a clear attitude of CHALTA HAI BHAI and thus no moral values and any ethics are the cause. Off course children do learn from their parents and the society. We as a nation dont beleive in any Law and we try to bend,break or buy it.Why dont we start from our own homes to teach the moral values/


Prakash Bhate

In Reply to Shadi Katyal 6 years ago

Very true. If you stop at a red light, everyone from a riksha driver to an 'educated' Mercedes Benz owner-driver honks. It is not uncommon to see empty bottles and biscuit wrappers being thrown out of a BMW or a Honda. Parents who drop children to school are the worst. They break all traffic rules on the way. Children sitting in such cars get the wrong message right from childhood.

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