Tech Mahindra starts BPO operations in the Philippines

Tech Mahindra wins multi-million dollar BPO business in the Philippines, will also expand its footprint in Africa

Tech Mahindra, India's fifth largest software exporter has announced its plans to set up BPO operations in the Philippines. The company has recently signed a multi-million dollar deal, as one of the preferred BPO partners for strategic outsourcing with a leading full-service telecommunications company in the Philippines, according to a company release. The deal is spread over a period of three years. Tech Mahindra will provide the client with contact centre support for sales and back office, customer care and technical support for their wireless post-paid, landline and broadband customers. The end-customer mix will include both retail as well as high-end business customers of the client. Tech Mahindra has set up the contact centre at Manila to enable and deliver these services to the client and has already recruited over 600 associates locally. The past year saw Tech Mahindra opening centres in Nigeria, Zambia, Malawi, Ghana and Gabon, while Congo DRC and Congo B are expected to start operations within the next few months. According to Sujit Baksi, president-corporate affairs & BPO, Tech Mahindra, “The Philippines is not only a key market for us, but also a strategic location from where we plan to service our global clients. We look forward to strengthening our presence in Philippines through our engagement with one of the leading players in the Philippines telecom industry and will actively support our client's innovative plans to address the mobile telephony and broadband services market.” At 15:59 hours, Tech Mahindra was trading Rs670.25 (2.5%) down on the BSE. The Sensex was 463.33 points down at 18,534.69 at this time.

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Dabur acquires ‘30-Plus’ brand from Ajanta Pharma

Dabur has identified health care as a key growth area for the future and it is looking at opportunities in both the domestic and international markets

Dabur India, one of the major players in India’s natural health segment, has entered into an agreement to acquire Ajanta Pharma’s OTC brand ‘30 Plus’. “For every acquisition we make, we look at synergies that can compliment Dabur’s existing portfolio. The acquisition o15f 30 Plus is part of an aggressive strategy to build capacity in the OTC health-care segment and I am confident that this transaction will help us in our endeavour to further strengthen our portfolio in this category,” said Dabur India group director PD Narang.

30 Plus is one of Ajanta Pharma’s key health care energiser brands and was launched in 1990. Dabur has identified health care as a key growth area for the future. “As with our previous acquisitions, this deal will offer us an opportunity to broaden the company’s product portfolio to further capitalise on the emerging opportunities in domestic and international markets,” Mr Narang added.

At 15:09 hours, Dabur India was trading Rs100.50 (0.5%) down on the BSE. The Sensex was 436.94 points down at 18,561.08 at this time.

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Firstsource to acquire 74% stake in Lankan BPO unit

The joint venture company will manage the Sri Lankan company’s customer contact management operations across its mobile, fixed line, pay television and broadband businesses

BPO service provider Firstsource Solutions today said it that it will acquire a 74% stake in Sri Lanka’s telecom service provider Dialog Axiata PLC's BPO arm and the two firms will form a joint venture company called Firstsource-Dialog Solutions.

“The joint venture between Firstsource and Dialog will be consummated through Firstsource Solutions investing in, and acquiring a 74% share of Dialog Business Services, the recently formed BPO venture of the Dialog Axiata Group,” a joint statement from the firms said, reports PTI.

The joint venture company will manage Dialog’s customer contact management operations across its mobile, fixed line, pay television and broadband businesses, the statement said.

“This is an important step for Firstsource, as we expand our presence in South Asia that is in line with our growth aspirations within the Asia Business Unit. This is a strategic decision to venture into the sub-continent to address the growing requirement for customer relationship management,” Firstsource Solutions’ CEO and Managing Director, Matthew Vallance, said.

Firstsource operates in the USA, UK, Australia, the Philippines and India, and has over 26,000 employees globally. It did not divulge any financial details of the deal.

“With Firstsource as the major investor in this company, I am confident that Firstsource-Dialog Solutions will be a forerunner in Sri Lanka's Information Technology Enabled Services (ITES) and BPO space,” Dialog Axiata PLC Group CEO Hans Wijayasurya, said.

Dialog Axiata PLC is a subsidiary of Axiata Group Berhad and operates 2.5G and 3/3.5G mobile communications networks supporting the latest in multimedia and mobile Internet services.

Dialog is the first 3G operator in South Asia to commence commercial operations. Its local coverage spans all provinces of Sri Lanka, while international roaming is provided in over 200 destinations. It has a subscriber base in excess of 6.7 million, the statement said. At 14:22 hours, Firstsource Solutions was trading Rs18.50 down (2.63%) on the BSE. The Sensex was 385.17 points down at 18,612.85 at this time.

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