Tata Motors unit strengthens customer support initiatives

Among the new initiatives is availability of a Tata authorised service workshop in a radius of 30 km across the country by 2015

Tata Motors Commercial Vehicles Business Unit (CVBU) has announced a slew of initiatives, further extending and strengthening the reach of its customer service. The announcements coincide with the business’ observance of National Customer Care Day on 23rd October.

Among the new initiatives is availability of a Tata authorised service workshop (TASS) in a radius of 30 km across the country by 2015. At present, the business has about 1,240 service workshops, each in a radius of 65 km. The business will also beef up the service infrastructure for its Ace and Magic family of vehicles, by setting up new and upgrading all existing service points into 2-bay workshops known as Tata Authorised Service Point, to facilitate further penetration of the range in the interiors. Tata Alert, a road-side assistance programme for the full range of Tata Motors commercial vehicles is also among the plans, to be implemented by 2012.

Over the coming months, customers will also have facilities, like the Tata Easypay Card, to ease payments at any authorised service workshop, and extended warranties with options as per customer needs.

Some of the customer care initiatives include: customer assistance centre which would be a nodal point receiving feedback through various access mechanisms and coordinating 24x7 assistance on any sales/service/product issues and spares parts availability to all customers across India. Fleet Maintenance Contract would be offered for complete maintenance of vehicles, excluding tyres and accidental repairs, for a predefined period or kilometres/hours. Onsite Service Support would be provided, to meet tight project schedules, tippers deployed on-site, which are away from town-based dealers.

In the late afternoon, Tata Motors was trading at around Rs186.35 per share on the Bombay Stock Exchange, 4.72% up from the previous close.




5 years ago

a very much needed move from Tata...this is gonna reduce frustration of customers and will also bring more ratings to Tata Motors

‘Adarsh’ of Vishakhapatnam: AP bigwigs busy gobbling up huge tracts of land below market value in notified areas

Former senior bureaucrat EAS Sarma urges MoEF to take action, or says that concerned files may disappear. He has also filed an RTI application. These environmental violations have taken place in coastal regulation zones, but ‘deemed’ permission has been obtained from authorities

Former power and finance secretary EAS Sarma, has asked the environment ministry to take action against alleged land-grabbing by some Andhra Pradesh ministers and bureaucrats in the coastal regulation zone (CRZ) area of Vishakhapatnam. Dubbing the incident as the second ‘Adarsh’, Mr Sarma has expressed his apprehension that the documents in this case too, can go missing.

“This is a case of land grab by some persons in collusion with a state minister and some senior IAS officers who, in turn, received illegal gratification by way of posh apartments allotted in the illegal multi-storeyed complex built near RK Beach at Visakhapatnam. This scam has all the attributes of the infamous Adarsh Housing scam of Mumbai,” Mr Sarma told Moneylife. The properties have got ‘deemed permission’, despite the controversy.

Mr Sarma had also earlier written to the Andhra Pradesh state secretary, citing a series of violations which had made the occupation of CRZ land possible.  He had also asked to preserve the files related to this issue, but is afraid that his request has not been given due importance. “I am writing this letter specifically to remind the state government of my apprehension that the relevant files of the state revenue department, chief commissioner of land administration (CCLA), registration department, the offices of district collector, commissioner, Greater Vishakhapatnam Municipal Corporation and Vishakhapatnam Urban Development Authority will be destroyed and tampered with as it has transpired in the case of the Adarsh Housing scam,” Mr Sarma has written to the state secretary.

Mr Sarma alleges that some politicians and bureaucrats have been granted land at prices below the market rate; and the properties have been undervalued to evade tax. He said that it is better to have some independent investigating agency like the CBI (Central Bureau of Investigation) to probe the irregularities.

 Mr Sarma wrote to T Chatterjee, secretary to the Union ministry of environment and forests, “I am surprised that MoEF has not yet issued a notice to state authorities on the CRZ violation involved in this case.” He said that he has enough documentary evidence against the accused to prosecute them. He had also filed an RTI (Right to Information) application with the state revenue department, but his queries have gone unanswered so far.



P R Kumar

5 years ago

Kudos for your efforts !!! Reallly its a an eye opening article for Vizagities ! ! !

Steel producers seeks ‘deemed credit’ on local scrap units

“Once we are allowed deemed credit on scrap, excise revenue of the Centre will increase and malpractice prevalent in trade will also be curbed,” All India Induction Furnaces Association president, KK Garg said

Chandigarh: Secondary steel producers have sought from the Centre—deemed credit—facility on scrap sourced locally from non-excisable units, saying it will curb “large scale duty evasion” and boost government revenue, reports PTI.

“We have urged the Centre to allow induction furnace owners to claim deemed credit on scrap bought domestically from units which do not fall under the purview of central excise,” All India Induction Furnaces Association (AIIFA) president, KK Garg told PTI here.

“If deemed credit facility is allowed, it will plug the leakage of revenue and ensure prevention of malpractice, prevalent in the trade and industry,” he said.

AIIFA has written to finance minister Pranab Mukherjee for restarting the deemed credit facility for the secondary steel makers.

Mr Garg said that as per rule 13 of Cenvat Credit Rules 2004, the Centre has the power to notify goods for deemed credit. Earlier, till 1987, deemed credit facility was available on iron and steel products.

However, this facility was suspended after Centre received complaints regarding its misuse.

Various industries, outside the purview of central excise, like bicycle, sewing machines, SSI engineering and units, located in tax free zones, produce scrap out of steel on which excise duty is already paid.

Indigenous steel-melting scrap sourced from non-excisable units constitutes 40% of total input requirement for country’s induction furnace owners.

“The problem arises as scrap sellers could not produce excise documents while selling to us. As a result of which induction melting furnace units are not able to get any duty credit on steel products made out of this type of scarp,” he said.

As the industry procures scrap without proper bills, it sells steel ingots made out of this scrap while adopting ‘illegal means’, including not paying excise duty on these goods by hoodwinking central excise authorities, according to industry experts.

“Once we are allowed deemed credit on scrap, excise revenue of the Centre will increase and malpractice prevalent in trade will also be curbed,” he said.

The industry suggested that deemed credit be capped in order to prevent its misuse.

There are about 950 induction furnace owners in the country catering to wide range of industry verticals for iron and steel requirements.


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