Switchover from RelInfra to Tata Power plagued by initial hiccups

Consumers who have applied for connections from Tata Power are facing problems with issues related to meter change and security deposits

For the first time, consumers in Mumbai can now enjoy the right to avail services from the power utility of their choice. But this switchover from Reliance infrastructure (RelInfra) to Tata Power is coming along with its own crop of initial hiccups.

The interim order passed by the Maharashtra Electricity Regulatory Commission (MERC) on 15 October 2009 states that Tata Power will be allowed to supply power to those existing consumers of RelInfra who wish to receive power from Tata Power.

“I have not got the connection yet. I had applied for it on 13 July 2009. As per the MERC order, the switch has to take place on the meter-reading day. My meter reading was done on the 4th of this month, the bill was produced on the 7th of this month and for the joint meter reading, the officials from Tata Power and Reliance Power came later on the 10th. They could not connect me on the 10th, as my current bill was not paid, since I had received it only two days back. Later on enquiring with Tata Power I was informed that as my last bill was shown unpaid on the connection date, they could not do the switchover as RelInfra wants the last bill to be paid before the switchover takes place. Tata Power volunteered to make the switch within four days, once I pay my bill,” said Diana Dias, a customer with RelInfra who has applied for a switchover to Tata Power.

While clearance of the final bill from the earlier utility provider is one glitch in the switchover, settlement of the security deposit has turned out to be another. “I approached RelInfra and requested them to adjust my security deposit against my bill and (told them that) I would readily pay the balance along with the prorate payment till the day of connection. I was ready to pay for a couple of days extra also. At first they agreed to my offer and volunteered to tell me the exact amount to be paid, but the next day they turned me down. I haven’t yet given up since it was unknown to me and most impractical that I would have to pay a bill that I had just received, else my switchover would not take place,” Ms Dias added. She is not the only one with security deposit woes.

“RelInfra has to pay me an interest of 12.5% per year on the Rs1,460 deposit; that money has not been given to me either by cheque or (adjusted) in the bill,” complains another consumer Rakshpal Abrol, who switched over from Reliance Infra  to Tata Power last month.

Sandeep Ohri, who has been active in pioneering the switchover of power from Reliance Infrastructure to Tata Power, got his connection easily, but not without the initial glitches. “I have been fighting for this switchover from the time the order was passed in July 2009. I had approach RelInfra several times to disconnect their services, but they refused to remove the meter. Tata Power had already provided me with a new meter; however, Reliance refused to remove the existing one. On being told that I would remove it myself, they threatened that they would implicate me under penalty for tampering of the meter. This was resolved later due to the intervention by MERC, with the interim order on how the switchover would take place,” said Mr Ohri.

“They knew I would take up the issue with MERC and hence my switching to Tata Power from RelInfra was smooth. It was done in twenty minutes,” added Mr Ohri.

 However, Mr Ohri also adds that for various other customers, “Reliance is refusing to remove its meters. They are also spreading a lot of other misinformation and rumours that their tariffs are going to be reduced.”

“The tariff determination of all distribution licensees in the State is a prerogative of MERC. As a policy, RelInfra prefers not to react to rumours and speculations of committing any discount or tariff cut-down,” explained a spokesperson from Reliance Infrastructure in a response to an email from Moneylife.

“RelInfra even threatened a few people that if they do not pay the bill they will not allow a Tata meter to be installed for those who have already done the switch,” added Ms Dias.

Rakshpal Abrol shares a similar experience, “I have been receiving a number of phone calls over the past 15 days and they (Reliance customers) all have been facing the same problem of refusal from Reliance to change the meter.” Mr Abrol is the president of an NGO, Bharatiya Udhami Avam Upbhogata Sangh, working actively for clients who want to switch over from Reliance Power to Tata Power.
“The major problem right now is that of the final bill and security deposit. There are people who received the bill as per the date the joint meter reading was taken, but the security deposit was not adjusted in that bill. Reliance on one side is saying you go across the counter and pay the final bill by deducting the security deposit. The person at the counter says he is not informed, and would only accept full bill payment. Now, I get the news that they have not yet prepared the final bills. RelInfra mentioned that for receiving the security deposit, one should give an application letter stating the account number and the money would be transferred into the account on the seventh day. No cheques would be given. But this can be done only after the so-called final bills have been made and paid,” added Ms Dias, who is also the head coordinator and founder member of VOIC (Voice of I C Colony) which has taken up the initiative along with other local NGOs, in and around I C Colony covering around 10,000 consumers in Mumbai’s Dahisar and Borivali areas. The NGO aims at educating and helping these consumers take an informed decision for switching from RelInfra to Tata Power.

“However, we should give both the companies some benefit of doubt because it is their first time. But they should have had the required procedures in place, considering the switch has been in the pipeline since last three-four months,” Ms Dias concluded.

 “RelInfra denies the allegations as they are misconceived and devoid of facts and reiterates that it is facilitating smooth migration of consumers to Tata Power (TPC) in accordance with the MERC guidelines on Operating Procedure for changeover dated 15 Oct 2009,” said the Reliance Infrastructure spokesperson. Officials from Tata Power have refused to comment on the issue, citing the reason of it being “a silent period” till 26 November 2009 on the interim order. As per sources, around 500 Tata switchover connections have been already given- Amritha Pillay [email protected]





5 years ago

how to get d application form ?


6 years ago

i want to change my reliance meter to tata power . Ireside at mira road so plz mail me theconcern persons address and tele.no.

tushar patel

7 years ago

we want to change my electricity connection from reliance to tata power please guide to how to change connection.
my mo no.9221250973
add:-patel chawl, opp ganesh temple, 90 ft .road , pantnager, ghatkopar (e)


7 years ago

comments given bellow.


7 years ago


26/11: ‘No fear, our guests are secure and comfortable’

A year after the deadly terrorist carnage of 26 November 2008, Mumbai’s landmark hotels which were bruised and battered by the brutal attacks have not let the aftermath kill their ‘Athithee Devo Bhavo’ attitude.

On 26 November 2008, the city of Mumbai was witness to a series of deaths and immeasurable destruction in a terror attack that lasted for three days.
Café Leopold at upmarket Colaba in south Mumbai, the first place to be targeted, shrugged off the aftermath of the attack and set its sights firmly on the future when it opened for business just three days later. The attack has given this café a new-found popularity as the crowds continue to increase week after week. And nearly a year later, the Gateway of India remains a hot tourist attraction, giving strong signals that this resilient city has discounted the fear factor.
The Taj Mahal Palace Hotel is a brand synonymous with India’s progress. The Oberoi Group has always been associated with luxury and unforgettable memories. An integral part of Mumbai’s history, they have now become standing testimonials to resilience against terrorism.
Café Leopold, an iconic meeting place for the youth and a certain class of foreign tourists who want to see India up close, is now doing fantastic business and attracting a new class of customers. Its legend continues to grow all the time. The hotel has been made even more famous by Shantaram, the book by Gregory David Roberts.
Both the Oberoi and the Taj re-opened for business a month after having suffered a huge loss. Business was slow to pick up in the early days as both hotels were witnesses to empty lobbies and dampened spirits. But not anymore.
A spokesperson for the Taj Hotel said, “Hospitality business did take a hit due to the global slowdown and the Mumbai terror attacks. But we are confident that the worst is over. Over the last two quarters we have witnessed buoyancy in the market and in business. The sector is well on its road to recovery. There is no fear. Our guests are comfortable and secure. The Taj has always invested in the highest level of security in order to ensure guest safety and comfort. We will continue to update ourselves and abide by regulatory norms and guidelines. We have many of our loyal guests and patrons who have come back and stayed with us. Many international leaders and dignitaries have expressed their solidarity by staying with us. We are humbled and grateful for the support and solidarity expressed by so many individuals across the world.”
The global economic meltdown during the past year came as a double whammy for the Taj and the Oberoi. Building sophisticated security systems including metal detectors, cameras and manpower to ensure future safety was an additional expense the hotels had to deal with.
Raju Kane, CEO of Sampark Public Relations Ltd, said, “These two hotels have iconic locations and are the finest banqueting places in south Mumbai where most businesses are located. After the terror attacks, when the hotels were closed for renovation, press conferences did move to other hotels, but when they reopened, conferences shifted right back because of the huge demand from corporates. The security process has become a lot more elaborate and companies aren’t afraid to have their conferences here (anymore).”
Despite the physical and financial battering, these two hotels seem to have bounced back with a renewed spirit. Sunil Gautam, managing director of Hanmer MS&L Communications, said, “One year is a long time in business parlance. At first, yes, people were sceptical of visiting the high-profile places targeted by the attacks. But in a few months, the scenario changed, as in a busy city like Mumbai, people get back on their feet as soon as they can. If you recollect, we had been badly hit during the 1992-93 riots but the city came back to normalcy in a very quick time. So, it’s back to business with renewed vigour. We have hosted many conferences at both the venues. Business was down for some time after the attacks, as can be expected. The terror attacks are now a thing of the past. People have moved on with their lives and we see a lot of activities at these hotels other than regular press briefings.”
Another public relations executive says that business has not been affected at these two hotels and companies continue to have their press briefings at the Taj and Oberoi if it suits their budget, convenience and need. Even now, if one were to try to book a hall at either location, it would be difficult to get a date.
Mr Devendra Bharma, executive vice president, Oberoi Hotels and Resorts Mumbai, said, “This year there has been a significant reduction in the number of events held at Trident over the past year and this consequently means lesser number of press conferences. Less than a month after the incident, on 21 December 2008, Trident reopened.  The hotel opened with all its services, guestrooms, restaurants and banquet halls in pristine condition to welcome guests. The terror attacks on India's financial capital last November have resulted in a sharp drop in visitors to Mumbai, especially foreigners. Several countries issued travel advisories and most companies curtailed travel. The tourism industry also witnessed an unprecedented slowdown, owing to the fear factor.”
“Many guests who were with us on 26 November 2008, have already returned as residents, while many others have promised to return. The team at the hotel is humbled by the support of our guests and well-wishers. Both foreign and Indian guests have shown their support, as much as non-residents and Mumbaikars have patronized our restaurants. Guests have also chosen to extend their financial support to families of the staff through the Oberoi Care Fund. We believe our guests will return inspite of the attacks, to show their solidarity and support for us,” Mr Bharma added.


Textile sector on an uptrend

The textile sector was facing a slowdown last year, but a surge in exports may help it to achieve a turnaround, say industry experts

The textile industry was hit hard by the global economic slowdown. However, it is now showing signs of recovery. Experts feel this is just the beginning of the growth story for this sector. According to government data, during FY09, textile exports from India grew by 8.1% to Rs96,309 crore. Higher prices for cotton overseas, a depreciating local currency and stimulus packages from the Union government were the main reasons for higher exports, say experts.

“A gradual improvement in the world economy and consequent rise in demand for textiles in most countries—especially in the major Western markets ahead of Christmas—has led to a boost in exports,” a source from the Synthetic and Rayon Textiles Export Promotion Council (SRTEPC) told Moneylife.

“With a lot of nations across the world recovering from the recession, the demand for textiles has grown,” said Textile Association of India’s (TAI) chairman KD Sanghvi.

According to the SRTEPC source, in the next few months, the demand for textiles from erstwhile markets like the US and EU will gradually decrease (currently India exports around 60% of textiles to these regions), but demand from new markets like Japan, Argentina, Brazil, New Zealand and Australia will see a rise.

Even as the rupee is appreciating against the dollar, industry experts believe that the demand for textile exports will continue to grow.

“By the end of the fourth quarter, the sector will get a boost from the rising demand for cotton which is set to increase by 10% while the demand for man-made fibres will go up by 7%-8%,” said HR Kapoor, managing director, Nahar Spinning.

“Indian cotton quality is higher and with the higher raw cotton price over the last year it is still lower then international prices. Higher cotton prices abroad have resulted in demand from India and Pakistan,” Mr Kapoor added.

However, according to Mr Sanghvi, in the remaining four months of the fiscal year, textile companies may not see a sharp rise in profits, but there will be an improvement.

There is a need for additional stimulus packages to attain the profits incurred a year before for the industry to compete with nations like China and South Korea which have “better trade norms”, said Mr Kapoor.

The segment could get an added boost as Dayanidhi Maran, the country’s textile minister, has called for a need to attract and sustain foreign direct investment in the sector for India to attain 4% share in global trade in textiles and clothing.

According to media reports, Mr Maran has also called upon major international players to collaborate with the Indian textile industry in the manufacture of fabric and setting up of greenfield units in textiles machinery, man-made fibre and yarn.

Maran believes that Indian textiles and apparel exports are expected to register a four-fold increase to touch $90bn-$100bn over the next 25 years.
- Aaron Rodrigues [email protected]



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