Strong Signal

Reliance Infocomm lies in court, slapped with punitive damages. Sucheta Dalal reports

On May 8, 2006, India's apex consumer court sent a strong signal that it will not tolerate companies lying in their affidavits when challenged for their faulty and deficient services. A National Consumer Disputes Redressal Commission (NCDRC) bench comprising Justice MB Shah and Mrs. Rajyalakshmi Rao...

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Dropped Calls

Telecom companies attract the highest customer complaints, says a consumer group study

A study by Consumer Online Foundation and the National Consumer Helpline reveal that telephone users, especially mobile phone users, have recorded the maximum grievances in the years 2005 and 2006. These formed 32% of all complaints received by Consumer Online Foundation. The study says, this is a very...

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“Savings account is not a commodity product. We have made it into something special for our customers”

Dr. P.J. Nayak, chairman & CEO of Axis Bank in conversation with MoneyLIFE on what makes Axis Bank work so well with customers

ML: The industry marvels at the way you have been able to extract value from the savings account. Explain to us how this works.

PJN:
Our savings account balances have grown at a compounded rate of 71% (the highest in the industry) and we have done this...

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