Consumer Issues
Spice Mobile to pay doctor Rs18,000 for not repairing cellphone

A Consumer Forum asked Spice Mobile and its service centre to jointly pay Rs18,000 to a doctor for not repairing or returning her mobile phone

New Delhi: Spice Mobile Ltd has been asked by a consumer forum to pay Rs18,000 to a doctor for not fixing or returning her cell phone which she had given to the company's service centre for repair, reports PTI.
The South West District Consumer Disputes Redressal Forum in New Delhi directed the mobile phone manufacturer as well as its service centre to jointly pay the amount after finding them guilty of deficiency in service, relying on the affidavit of the Haryana-based doctor.
"We find no reason to disbelieve her sworn testimony and hence come to the irresistible conclusion that opposite party 2 (Spice Mobile) being the principal and opposite party 3 (Spice Service Centre) being agent are guilty of deficiency in service for not replying to her legal notice, nor repairing the handset or returning the same despite it being received on 20 September 2010 by the service centre.
"We, therefore, allow the complaint and direct opposite party 2 and 3 either to jointly or severally pay complainant (Dr Asha Sharma) the price of the mobile handset amounting to Rs5,000. They shall also pay her Rs10,000 for mental and physical harassment and for alleged loss of data stored in the handset, along with cost of litigation of Rs3,000," the bench presided by Narendra Kumar said.
Dr Asha Sharma, in her complaint had said that she had bought a Spice mobile for Rs5,000 on 4 June 2010.
The handset had developed several faults, including hanging, stopping automatically while charging, and later it stopped functioning altogether, she had alleged.
She had deposited the handset with the service centre for repair on 20 September 2010 but it failed to return the mobile, she had alleged adding that she then issued a legal notice asking for refund of the phone's price, notice fee, compensation and litigation cost.
However, she had received no reply to the notice sent to the opposite parties, she had alleged.
In its affidavit, Spice Mobile denied the doctor's allegation that there was deficiency on its or its service centre's part.


United India launches mobile premium payment facility

United India Insurance launched 'M-Power'-- an application that can be used by its customers to pay their premiums using a mobile phone

Chennai: Public sector insurer United India Insurance has become the first in the country to offer customers a facility to pay their premium through mobile phones, reports PTI quoting a top company official.
The Chennai-based insurance company launched 'M-Power'-- an application that can be used by the public to pay their premiums using a mobile phone.
"This is very aptly called M-Power. Empowering customers to make their premium payments through mobile phone", G Srinivasan, Chairman and Managing Director of United India Insurance told reporters, after launching the service.
United India, which collected Rs8,179 crore premium in 2011-12, is the first insurance provider in both life and non-life insurance to offer this service, he said.
According to him, United India has about two crore customers. "I think in the next two years, at least 5% to 7% of our customers will use this platform to pay their premiums," he later told PTI.
Srinivasan said the platform would also be used to educate people in rural areas on insurance.
He said they would also conduct a series of campaigns over the next few weeks promoting this concept.
When asked if they would also look into paying claims through this mode, he said, "That will be the next step".
Private sector lender Standard Chartered Bank is one of the partners with United India for collecting premiums through various modes, including cheque payments.
"We are key partners with United India Insurance Company. This year we are expecting a premium collection of Rs 4,000 crore (of the total insurance premium collected by United India Insurance)," Standard Chartered Bank Managing Director (Transaction Banking), Regional Head-Products, South Asia Amareesh Gulati said.
Besides providing this service to insurance companies, Gulati said they were also talking with some FMCG players to offer this service for their customers.
On the outlook for this year, Srinivasan said they are expecting a premium of over Rs10,000 crore. "We grew by 23-24% (year-on-year) last year and we plan to collect Rs10,000 crore of premium income," he said.
He said they would focus on retail, personal, small and medium sector portfolio during this year.
As part of creating awareness on the insurance industry, Srinivasan said they had also planned to conduct insurance literacy programme in 75 schools across the country.


Finance Ministry for zero charges on e-transfer of funds up to Rs1 lakh

In order to promote cashless transactions, the Finance Ministry has asked all nationalised banks to cut fees to zero for electronic transfer of fund of up to Rs1 lakh from Rs5 per transfer

New Delhi: To promote cashless transactions, the Finance Ministry has asked public sector banks to take steps to reduce the fee to zero for electronic transfer of funds up to Rs1 lakh, reports PTI.
Currently, most banks charge a maximum fee of Rs5 per transfer of funds up to Rs1 lakh from one account to another through National Electronic Funds Transfer (NEFT) system.
Transfer of funds up to Rs10,000 through NEFT system attract a maximum charge of Rs2.50 per transaction.
In a recent communication to the state-owned banks, the Ministry had asked them to "take action" to reduce the NEFT charges to zero for value up to Rs1 lakh.
However, some banks are yet to intimate the Ministry about the action taken by them to reduce the charges, sources said.
Reserve Bank of India (RBI) has, however, retained maximum charges of Rs15 per transaction for electronic transfer of funds beyond Rs1 lakh to less than Rs2 lakh. 
The government has been asking banks to encourage transactions through e-payment channels so as to reduce the number of transactions through cheques and other expensive modes of transactions.
The public sector banks have also been asked to identify top 20% branches in respect of business volumes to bring down the number of cheque based transactions by at least one-fifth in the current financial year.
The banks have also been asked to ensure that all payments and disbursements by them, except sundry payments, are made only electronically.
The RBI had recently said that it is "desirable" that the benefits accruing on account of increasing volume of transactions are passed on to the customers so as to incentivise greater use of the electronic payment system.



Apoorva Raval

5 years ago

Here Ministry is talking about zero fee on NEFT, but do they know Foreign Pvt Bank are charging full fee in spit of AQB of 25000, it full fledge cheating my Foregin Bank like Standard Chartered who charge 5 rs for NEFT upto 1 lac but provide unlimited check book, I don't understand what they want to encourage.. Net Banking or Branch banking which is more.. expensive for bank and customer..

Some time this so called foreign bank behave senseless.

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