Citizens' Issues
SoSasta customers complain about delivery delays, defective products; company ignores complaints

The popular group buying website that is backed by Groupon , the world’s largest group buying business, delivers items ten days after customer cancels duplicate order. Company directs another customer who received a defective watch to contact the merchant

Group buying sites such as SnapDeal, Deals4U, SoSasta, moneysaverprime, mydala taggle, are the latest buzzwords in the retail space, promising hefty discounts to consumers, who are part of their group. But it's not all good news.

Complaints are pilling up against SoSasta, one of the popular websites that offers discounts on products and services, with consumers accusing the company of deficient services and not delivering the orders.

According to these consumers, SoSasta delivers faulty products and gives incorrect information on various discount deals. What's worse, it seems that the company pays no heed to complaints and does not have any grievance redressal mechanism. SoSasta is backed by Groupon, the world's largest online group buying business.

Gaurav Sawhney described a harrowing experience with the company. On 24th August, he ordered a few products from and due to a mix-up his friend ordered the same products too. Eventually they ended up with two similar orders. So Mr Sawhney contacted the company the following morning, and after noting down his order number, the company attendant confirmed that one of the orders was being cancelled.

Ten days later, he was shocked to receive both the orders. Mr Sawhney contacted the company again, but he was told that the order could not be cancelled. After going back and forth, SoSasta informed Mr Sawhney that his order was shipped before he called to cancel.

"Can a shipment be sent by a premier courier company and reach in 10 days? It cannot, hence the fact is that I had placed the request way before it even reached the merchant for shipment. If even it had reached the merchants, are there no processes to cancel the order," he asks.

This is not an isolated case. Consumer complaint forums on the Internet have many such cases, stating either non-delivery of products despite payments, or receipt of defective products. Surprisingly, a majority of these issues remain unresolved as customers do not even receive a reply from the company.

"I bought a wallet from (the) website, (it's) been more than a month (and I have) not received it and already made the payment of Rs500. I am calling them up (the company) but there is no response," complains Shreya on

Another complaint on says, "I have purchased Reebok watch from the on 26th July. When I received, it was stopped (non-functional) and in a defective condition. I mailed and complained them so many times, but they are saying that the merchant is blacklisted now, so you have to send the watch to merchant and ask for replacement, we can't do anything. It's now more than a month but they are not responding."

A detailed email to the SoSasta about these complaints was not answered till the time of publishing this article.




5 years ago

These deals sites have just some technical faults due to which customers are suffering but otherwise they are providing great services and offers & discounts. Whether it is TimesDeal or Snapdeal or any other deal site they are really putting efforts in serving and saving money.


5 years ago

My order number is 125310. till date i have not recieved my item. It has been more than 10 days. nevr responds to my emails and calls

Deepak R Khemani

5 years ago

As the name says So-SASTA, Sasta cannot always be ACHHA, Sites like these are only acting as brokers or middlemen wherein an order is taken and passed onto the merchant,and commission is made by them, in case of complaints blame it on the merchant.
The payment has already been done and damn the customer.
Ive had a similar problem with Tradus wherein an order was delivered after 18 days when the delivery period promised was 2-3 days for an item which was in stock that too after at least 10 email reminders, This site has no phone Nos on which you can contact them in case of a problem only email.
I must mention here that FUTUREBAZAAR is one of the best online shopping sites with a very good delivery record and follow up in case of problems and complaints, this comes from personal experience.

EGoM meet on LPG scheduled for Friday

If the proposal is approved, every household will get only 4-6 LPG cylinders at subsidised price of Rs395.35 in Delhi and they will have to pay market price of Rs666 per cylinder for any requirement beyond that

New Delhi: An Empowered Group of Ministers (EGoM), headed by finance minister Pranab Mukherjee, is likely to consider on Friday limiting supply of subsidised liquefied petroleum gas (LPG) cylinders to 4-6 per household in a year, reports PTI.

The EGoM in its last meeting on 8th August considered the recommendations of Task Force on Direct Transfer of Subsidies on Kerosene, LPG and Fertiliser but deferred a decision on limiting supply of subsidised LPG, official sources said.

The panel is now slated to meet on 16th September.

Sources said if approved every household will get only 4-6 LPG cylinders at subsidised price of Rs395.35 in Delhi and they will have to pay market price of Rs666 per cylinder for any requirement beyond that.

The limited supply of subsidised LPG would be for those who own a car, two-wheeler, house or figure in the income-tax list.

Each 14.2-kg bottle of LPG normally lasts a household 45-60 days and based on this calculation a maximum of six cylinders are considered enough to see a family through the year.

At present, records of LPG distributors of public sector companies shows that a vast number of households are taking as many as 20 to 30 cylinders per household each year.

This suggests that large scale diversion of subsidised cooking gas is taking place for use in commercial establishments, such as restaurants and dhabas and as auto fuel.

LPG for commercial use is sold at the market price and packed in different cylinders.

Sources said limiting supply of subsidised LPG cylinders would help cut down losses that state-owned oil firms incur now on selling the fuel at government controlled rates.

Indian Oil, Bharat Petroleum and Hindustan Petroleum lose about Rs63 crore per day on selling domestic LPG below cost.

The EGoM may also consider the revenue loss that state firms incur on selling not just LPG but also diesel and kerosene.

The three firms lose Rs5.14 a litre on diesel and Rs24.42 per like on kerosene. At current rate, they are projected to post a combined revenue loss of Rs108,746 crore in the current fiscal.

The EGoM, sources said, may decide on how this loss would be bridged. The government currently roughly half the revenue loss and another one-third comes from upstream firms like ONGC.

The panel may decide if the current revenue loss sharing formula should continue or be altered.


RBI in a dilemma over rate hike; may take a pause this time

The central bank is still worried about high inflation, but with IIP tumbling to a 21-month low, a further slowdown in domestic demand and the turbulent global environment has increased the chances that the RBI might take a pause

The Reserve Bank of India (RBI) may not go in for another rate hike, or it may increase the rates by a minimal 25 basis points (bps), when it meets to review policy on Friday.

A majority of economists and brokerages believe that over the past several months, the central bank has focused on controlling inflation, albeit unsuccessfully, and with inflation still above the acceptable levels, the RBI could yet hike rates by 25 bps. However, there are others who feel that with inflation coming off sequentially, the slowdown in domestic demand and the turbulent global environment has increased the option value for the RBI to take a pause after increasing rates 11 times over the past 18 months.

"We expect the RBI's policy statement to remain hawkish-with a reference to inflation remaining the chief concern," says Tushar Poddar, economist, Goldman Sachs. The RBI's FY12 growth target of 8% and end-March 2012 inflation target of 7%, we think are likely to surprise on the downside. The RBI may, therefore, mention downside risks to its growth target, but may not explicitly lower it." He says that the bank will likely suggest that it is on a wait-and-watch mode, rather than explicitly signal the end of the tightening cycle.

Since March 2010, the central bank has been aggressive in its rate hikes, raising its effective policy rate to 8% from 3.25%. The pace of tightening accelerated in the summer, when the RBI tightened rates by 125 bps-raising it by 50 bps in May, 25 bps in June, and again by 50 bps in July. Both rate hikes of 50 bps were over market expectations.

Nomura Global Economics expects the RBI to hike rates by 25 bps due to elevated inflation pressure. "However, as signs of a moderation in growth are becoming more evident, implying weaker inflation pressures ahead, we believe it will be difficult for the RBI to maintain its anti-inflation bias for an extended period. We do not expect the RBI to hike rates again in this cycle after 16th September," the brokerage says.

Of course, there are enough reasons why the RBI could be tempted to hike rates yet again. Headline inflation, on a year-on-year (y-o-y) basis, has remained high and could potentially be aggravated by a big upside surprise in the August WPI inflation reading, scheduled to be announced on Wednesday. In addition, there is inertia in policy-making; while on the hiking cycle, the decision to take a pause would be a big one.

For the week ended 27th August, food inflation fell to 9.6% from double digits in the previous week, with prices of all items, barring pulses and wheat, going up on an annual basis. The decline could also be attributed to the high inflation rate of over 14% in the corresponding year-ago period, a phenomenon dubbed as the 'high base effect' in economic parlance.

The RBI and the Prime Minister's Economic Advisory Council (PMEAC) had projected headline inflation to remain high, at about 9% till October. In its economic outlook report for 2011-12 published in August, the PMEAC said that while pressure from food inflation had fallen in recent months, the rate of price rise remained quite high, with the possibility of a further surge in the coming months.

IDFC Securities feels that despite the concerns over slower growth, the rate hikes will continue. "With the three-month moving average of IIP falling to 6% y-o-y (the lowest in 19 months), concerns on the extent of growth moderation would be back to the fore. However, we believe it is unlikely to deter the RBI from its anti-inflationary stance. We expect RBI to continue with its rate hike cycle and expect another 25 bps hike in the monetary policy meeting in September 2011," the brokerage said in a report.

The July Index of Industrial Production (IIP) has been the lowest in 21 months. The 3.3% growth was significantly lower than the 8.8% recorded in June 2011. The sharp dip was caused by weak manufacturing and a steep decline in the capital goods sector. Year-to-date, IIP growth in FY12 stands at 5.8%, as against 9.7% in the corresponding period of FY11.

Sharekhan says, "IIP growth declined mainly due to a steep fall of 15.2% y-o-y in capital goods growth. The three-month moving average stands at 6%, showing broader signs of moderation in the industrial activity. We expect the IIP numbers to remain subdued for the next two to three months due to rising pressure on the manufacturing sector on account of the rising interest rates and input costs." It believes that the recent developments in the global environment and the strong deterioration in the domestic growth parameters have increased the probability of an early reversal in the RBI's monetary policy stance.

Domestic demand is weakening significantly with nearly every activity indicator showing a slowdown. Especially over the past two months, auto sales have seen negative growth y-o-y, while the manufacturing PMI is down to 52.6 in August from 55.3 in June.

Over the past four months, the RBI has been increasing rates quite aggressively. Between May to July this year alone, the central bank has increased rates by 125 basis points, 50 bps in May, 25 bps in June, and again by 50 bps in July. However, the effect of these rate hikes would reflect only in the second half of FY12 or post-September.

In this scenario, if the RBI decides to go for a hike once again, the impact would be felt only after two-three quarters, by which time inflation is likely to be significantly weaker according to the RBI's own forecasts.

Moreover, the global uncertainty and volatility in stock markets have already tightened financial conditions by more than what a 25bps or 50bps rate hike could probably achieve. This put together, gives the RBI ample reason to take a break from the rate-hike cycle.

Yes, the central bank appears to be still worried over high inflation, but with IIP tumbling to a 21-month low, a further slowdown in domestic demand and the turbulent global environment may have increased the chances that RBI governor Dr D Subbarao would press the pause button now.




5 years ago

There is no real reason for second thought. RBI must boldly raise interest rate to curb inflation.

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