Consumer Issues ties up with M&M to sell two-wheelers online

Customers can choose to pay for the vehicle either at one go or avail 3 or 6 month EMI options at 0% interest and also get a flat discount of Rs6,000

New Delhi: Shopping portal has tied up with Mahindra & Mahindra (M&M) for selling its two-wheelers to customers on the site, reports PTI.


“This will be for the first time that a vehicle is being sold online in India and will be delivered at the customer's doorstep,” said in a statement.


After purchasing the vehicle online, the customers will be contacted by the auto maker for required documents and will collect the same from them as per the customer’s convenience, it added.


“Customers can choose to pay for the vehicle either at one go or avail three/six month EMI options (0% interest)... The USP of this offer is a flat discount of Rs6,000 on the vehicle,” the company said.


Cities covered under this scheme include Chennai, Delhi-NCR, Mumbai, Bangalore and Kolkata.


Speaking about this tie-up, Vice President (Business Development) Tony Navin said: “Our endeavour is to be able to participate in our customers’ lives in every way possible. With this partnership, we are the first ones to venture into e-selling of vehicles and have it delivered to our customers' doorstep.”


Mahindra Two Wheelers Vice President (Sales and Customer Care) Dharmendra Mishra said: “This partnership will open a new avenue for us. With the buying trends changing drastically over time, we are sure we can deliver more happiness to our customers through this novel tie-up with, one of its kind in the country.”


Insurance companies lingering on settling claims: Consumer forum

The consumer forum made the observation while pulling up New India Assurance for sitting on a claim for over three years prior to rejecting it and directed the insurance company to pay its policy holder Rs13.84 lakh, including Rs1 lakh compensation

New Delhi: Insurance companies are lingering on settlement of claims and using the money legally entitled to the insured for as long as they can, amounting to unfair trade practices, a consumer forum has held, reports PTI.


“This has become a general practice that the insurance companies tend to linger on the settlement of the claim and use the money which the insured is otherwise legally bound to have for as much longer period as they can. This clearly amounts to harassment and unfair trade practice,” the North East District Consumer Disputes Redressal Forum said.


The forum presided by NA Zaidi made the observation while pulling up New India Assurance Company (NIACL) for sitting on a claim for over three years prior to rejecting it and directed the insurance company to pay its policy holder Rs13.84 lakh, including Rs1 lakh compensation.


“We hold the rejection of the claim by respondent company (NIACL) as wholly untenable and it smacks of vendetta to cover their own shortfall for not deciding the claim of complainant for more than three years.


“We allow this complaint and direct the respondent company to pay the complainant Rs12.79 lakh, the sum assessed by the surveyor, with compensation of Rs1 lakh for harassment suffered. We further award Rs5,000 as cost of litigation,” the forum said.


The order came on the plea of Delhi-based cosmetic company Colorbar Cosmetics Pvt Ltd, whose stock insured with NIACL was damaged in a fire in September 2007.


The cosmetic company had filed a claim for the loss and NIACL had appointed a surveyor who had assessed a loss of Rs12.79 lakh, the firm had said in its complaint.


It alleged that despite the surveyor's assessment, NIACL did not settle the claim and then after three years had rejected it in October 2010.


NIACL, in its defence, had contended that it had rejected the claim as the cosmetic firm’s stock was in the custody of another firm which was not related to Colorbar.


Tata AIG Gen launches service for approving claims within four hours

The fast-track approval feature is available for existing as well as the new customers of Tata AIG General Insurance

Mumbai: Tata AIG General Insurance says it has introduced a service where it will settle health claims within four hours of filing for a claim, reports PTI.


“Normally it takes over six hours for claims approvals due to processing. We thought to tighten the procedure further and bring down the time to only four hours. We introduced this feature to prevent a medical emergency from becoming a financial burden on our customers,” Tata AIG General Senior Vice-President, Consumer Lines, Ramesh Ramani told PTI here.


This fast-track approval feature is available for existing customers as well as new ones, he added.


The private insurer is relatively a new entrant in the health space and launched its first product in the segment around 10 months ago.


“Being a new player in the health space we are planning to introduce innovative features and products that will not only establish our brand but also help us increase our customer base,” Ramani said.


The insurer, a joint venture between the Tata Group and American International Group Inc (AIG), has eight health policies under its portfolio. It has sold over 20,000 health polices between April-December 2012.


Going ahead, the private insurer is looking to launch segment-specific products under the health category.


“We already have filed few segment specific health products with the regulator Insurance Regulatory and Development Authority (IRDA). We hope to launch our first such product in the next six months,” Ramani said.


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