SEBI finally replies to former secretary Sarma on MLM menace

The market regulator, which was mindlessly forwarding suggestions from EAS Sarma, a highly respected former bureaucrat, to the SEBI Complaint Redress System or SCORES, has finally replied after over six months

After keeping mum for over six months, market regulator Securities & Exchange Board of India (SEBI) has finally replied to the letters sent by EAS Sarma, former secretary to the Government of India (GoI) on the menace of money circulation schemes. Although, SEBI took over six months to reply, it admitted that these money raising schemes run by multi-level marketing (MLM) operators, take advantage of regulatory gaps and overlaps.


“The main difficulties with unauthorised or unregulated money raising schemes are that they are often successful in taking advantage of regulator gaps as well as overlaps,” SEBI said in its reply.


On 19 December 2012, Mr Sarma wrote to the prime minister about the scourge of MLM companies that have been taking “full advantage of the soft regulatory structure to swindle unwary and financially illiterate Indians on a mind boggling scale.”


The letter was copied to UK Sinha, chairman of SEBI, as well. The reaction from the SEBI chairman was, however, shocking. The letter was automatically diverted to SEBI Complaints Redress System or SCORES, SEBI’s web-based system. An automated reply directed Mr Sarma to lodge a complaint on SCORES, with a long explanation of the process. This was repeated, when the former secretary send a suggestion to ministry of corporate affairs (MCA) on the increasing menace of shell companies with a suggestion to tighten the procedure of registration of companies to pre-empt unethical persons indulging in money laundering. A copy of this letter was marked to the SEBI chairman. And SEBI again send its ‘standard’ automated reply to Mr Sarma.


Irritated at this “automatic reply route” from SEBI on his suggestions, Mr Sarma, the former secretary wrote to Arvind Mayaram, secretary, Department of Economic Affairs (DEA) in the finance ministry (who deals with these regulatory institutions). “Apparently, SEBI had no clear understanding about the difference between a ‘grievance’ from an individual and a ‘suggestion’ from the public! If at all there is any grievance, it is the grievance of the public about the indifferent manner in which SEBI has been dealing with suggestions from the public,” he said in his letter.


After finally receiving a reply from SEBI, Mr Sarma said, “I hope that, from the point of view of good governance, SEBI will institute a system in which letters from the public are treated with respect and replied promptly. After all, it is the tax payers’ money that is invested on your computers and internet connectivity and I do not see any reason why SEBI should conduct itself so insensitively, when even PMO sends acknowledgements promptly.”


The former secretary also asked the concerned official, who sent the reply, to place his letter before the chairman and members of SEBI for their information and to let them know how rest of the people in the country feel about the role of SEBI.


In 1999, both the SEBI Act and the Securities Contracts (Regulation) Act were amended to declare collective investment schemes (CIS) as ‘security’ risk and to provide jurisdiction to SEBI to regulate CIS. “However,” SEBI in its reply says, “four specific tests have to be applied to hold that a particular money raising scheme is a CIS or not. Besides, there are specific exemptions from CIS for activities like Non-bank financial companies (NBFCs), Nidhi, Chit fund, deposits raised by companies under the Companies Act and insurance. These activities are regulated by agencies like Reserve Bank of India (RBI), state governments, MCA and Insurance Regulatory and Development Authority (IRDA).”


While the RBI has maintained that the deposit-taking companies does not fall under its jurisdiction, market regulator SEBI tried to rein in such companies in the past under its CIS regulations. However, these companies managed to subvert the SEBI orders and continued to flourish with political patronage.


In its reply to Mr Sarma, the market regulator said, “MLM schemes in the nature of money circulation schemes are banned under the central legislation titled Prize Chits and Money Circulation Schemes (Banning) Act 1978 (PCMCS Act) and as such these do not fall within the purview of SEBI”.


The PCMCS Act defines money circulation scheme as under:


(c) “money circulation scheme” means any scheme, by whatever name called, for the making of quick or easy money, or for the receipt of any money or valuable thing as the consideration for a promise to pay money, on any event or contingency relative or applicable to the enrolment of members into the scheme, whether or not such money or thing is derived from the entrance money of the members of such scheme or periodical subscriptions;


Even Section 3 of the PCMCS Act, prohibits any entity from promoting, conducting any prize chit or money circulation scheme, enrolling any member of any such chit or scheme, or participating in it otherwise, or from receiving or remitting any money in pursuance of such chit or scheme.


However, though PCMCS is a central Act, Section 13 empowers the concerned state government to make rules, in consultation with the RBI for carrying out the provision of this Act.


SEBI said, “It would be pertinent to mention here that MLM schemes have been declared as prohibited money circulation schemes under the PCMCS Act by various high courts and Supreme Court in following cases:


1. Amway v/s Union of India and others, 2007(4) ALT808 Andhra Pradesh

2. Apple FMCG v/s Union of India and others, 2005 Writ LT115 Madras

3. CIT v/s Amarjeet Kaur, (2006) 283 ITR71 (KAR) Karnataka

4. Kuriachan Chako and Others v/s State of Kerala, (2008)8SCC708 Supreme Court


SEBI said, at the time of notification of CIS Regulations in 1999, it had information about 664 entities operating CIS without obtaining registration from the market regulator. As of March 2013, SEBI said in 138 cases accused have been convicted.


However, the market regulator also admitted several deficiencies and procedural delays while prosecuting such CIS operators. SEBI said, since none of these companies are registered with the regulator as CIS, it has to first issue a show cause notice, hear them, establish that the test for CIS as prescribed under SEBI Act are fulfilled and then pass orders. All this takes time. In addition, any order passed by SEBI is appealable before the Securities Appellate Tribunal (SAT).


Even, other courts, which have no jurisdiction under the SEBI Act, grant injunction orders on the SEBI directions. In one case, district courts from West Bengal passed 11 injunction orders one after another and the market regulator had to name these courts and get these orders vacated by the high court.


SEBI said it has passed orders banning 11 companies and asking them to refund the money collected over the past three years. Some of the companies against which the orders were passed include Rose Valley Real Estate & Construction, Sun-Plant Agro, NGHI Developers India, MPS Greenery Developers, Nicer Green Forests, Maitreya Services Pvt, Sumangal Industries, Osian's Connoisseurs of Art Pvt Ltd, Saradha Realty, Ken Infratech and Alchemist Infra Realty.




4 years ago

for secretary itself it has taken so long fight to get justice from sebi against MLM similarily we wish that money life fight for my cause and get justice is the humble request we have good regard for money life for its inhuman service to investing public and this should be publised for wider ranger and justice should be achieved

sathya cumaran

Emerging market consumer credit risks

Given the chance, consumers around the world act more or less the same. Credit card abuse is a universal past-time. But this time the credit bubble is no longer in the US

Spend, spend, spend! It seems that is all Americans consumers do. They happily buy the latest appliances, second or even third cars and every electronic device known to man. In fact they spent so much they eventually caused a global meltdown.  Before the crash they leveraged up their spending using overvalued real estate as collateral and created a huge credit bubble. When the housing market started going down instead of perpetually going up, they found that the household debts they had created could not be paid back.


In contrast, there are all of those thrifty people in emerging markets. They save vast amounts of money that can be used for investments in growing economies. With strong family traditions, they eschew debt in any form. Or do they? Actually they don’t. Given the chance, consumers around the world act more or less the same. Credit card abuse is a universal past-time. But this time the credit bubble is no longer in the US.


Consumer debt meltdowns are not exceptional in Asia. Before the American crisis, there were three. Over the past 15 years Hong Kong, South Korea, and Taiwan have all experienced excessive household debt which threatened the stability of their financial systems. But these countries and their issues were relatively small and localized.


The combination of rapid economic growth in emerging markets, combined with trillions in stimulus money and the search for yield has provided borrowing opportunities never before available to millions. The result is that non-mortgage consumer credit in Asia outside Japan rose 67% in the past five years. It now amounts to over $1.66 trillion. Car, motorcycle, appliance and electronic loans all more than doubled while credit card loans grew 90%. These issues are no longer small or local.


But is this a problem? Overall, consumer debt in Asia is far lower than in many more developed countries. The difference is income. As a percentage of income, debt burdens in Asia are up to 30% higher than in the US. Overall, debt burden relative to GDP is higher in India, Indonesia, Thailand, South Korea, China and Malaysia. It is only less in than the US in Taiwan and Hong Kong, two of the countries that have experienced consumer credit problems.  


One of the most vulnerable economies is Malaysia. Unusually, strong economic growth has led to an explosion of consumer credit. Consumer debt is approaching developed world levels. Malaysian household debt has risen to 76.6% of GDP from 65.9% five years ago. It is the highest in the region. Malaysian consumer boom has followed the country’s economic expansion. A lot of this expansion has been due to commodity producer exports to China.


Much of the credit has been due to the inflow of money from developed countries specifically the QE program of the US Federal Reserve. With China slowing and the QE program ending, consumers specifically and the Malaysia economy as a whole may be vulnerable. But they aren’t the only ones.


Indonesia has also benefitted enormously from the export of its mineral wealth to China. Indonesian non-mortgage consumer credit nearly tripled in the last five years. Domestic consumption has become the other main driver of Indonesian economic growth and has been driven by easy access to credit cards. The central bank has belatedly realized the danger and is trying to rein in credit by imposing minimum down payments for car and motorcycle loans. But unlike some of the other South Asian countries, Indonesia manufactures essentially nothing. That makes it particularly vulnerable when the two main sources of economic stimulus, commodities demand and cheap money, dry up.


It is not just its trading partners that are at risk as China slows. The main beneficiaries of China’s financial systems have been local governments and unprofitable state owned industries. Still consumption and consumer credit have also grown at a spectacular rate. Credit cards were first introduced into China in 1985. There are now 320 million credit cards in circulation. Like other Asian countries this number has exploded recently. Since 2006 the number of credit cards has quintupled. Growth is projected to increase by another 31% in the next five years. The number of credit card purchases represents almost 40% of all purchases. In 2011 the number of purchases was $1.2 trillion a 48% increase over the prior year.


The potential catastrophe from credit card defaults is huge, but it is exacerbated by a particularly the Chinese issue, the control of information. Credit agencies in most emerging markets are still in their infancy which makes consumer lending riskier than in developed countries. This is especially a problem for China where the only source of credit information is the Credit Reference Service of the central bank—the People’s Bank of China. Private commercial credit agencies are allowed to operate, but they are not allowed access to bank and public sector information. As someone familiar with mistakes on my own credit reports, which are different for each of the three credit agencies operating in the US, I can only imagine the vast errors inherent in the Chinese data.


The dangers of consumer debt in emerging economies are particularly well illustrated by South Korea and Brazil. Korea has already suffered from one consumer credit meltdown, but is now at risk of another. It has problems that are in a way similar to the US. Since the crash US consumers have been deleveraging. US share of debt payments to disposable personal income has fallen to 10.38%, the lowest level since 1980. The one exception is student loans. The amount of outstanding student loans is now more than $1 trillion, making them the largest category of consumer debt in the US aside from home mortgages. Worse, 11% of these loans about $110 billion are now seriously delinquent, meaning at least 90 days past due. In 20003 the number of delinquencies was only 6 %.


In Korea families also borrow heavily to send their children to university. Total household debt is now 959.4 trillion won ($844 billion). In 2011 it reached 164% of disposable income compared with 138% for Americans before the recession. It is now the biggest risk to the Korean financial system.


Like Indonesia, Brazil is also experiencing a credit boom. The country has developed a culture of instalment payments or parcelas. Almost anything from shampoo to plastic surgery is available on instalments. The result is that the average family spends 20% of its monthly income paying off debt, handily beating American consumers who reached a record of 13.5% in 2007 and twice the present rate. The Brazilian economy is slowing and the defaults are, not surprisingly, rising. Overall loan defaults rose to a record 5.9% at mid-year 2012. Due to tighter lending they improved a bit by last December, but only slightly, to 5.8%. At the end of 2011, they were 5.5%. Like China, to stimulate the economy, the state-owned banks have been ordered to increase lending. Their market share increased from 47.6%, up from 43.5% in 2011. No doubt their share of defaults will increase as well. Like Indonesia and Malaysia, Brazil is heavily dependent on Chinese demand for commodities. China edged out the US as Brazil’s main trading partner. So a Chinese slowdown will hurt Brazil and its over leveraged consumers as much if not more than countries in Asia.


Unlike developed countries emerging markets have been growing rapidly since 2008. While Europe is in recession and the US is barely able to grow at 2%, emerging markets have been racking up 5% and more growth rates a year. It is part of the emerging market investment ‘story’ that these growth rates are based on demographics, exports, high savings and investment rates. People in emerging markets were supposed to be far more frugal and avoid debt. So both household and national debt levels were much lower. All of this was supposed to add up to rapid recession free sustainable growth.


But as it turns out, many of these countries and their citizens were just like their more developed counterparts. When introduced to cheap credit, thanks in part to central banks, they happily took advantage of it, to their and their countries’ financial systems’ detriment. Growth rates in emerging markets have been falling since 2010. The slowing of the world economy, especially in China, and the end of free money will no doubt increase the trend. At the end of the day emerging markets will be found to be just as susceptible to credit crisis and business cycles as everyone else, perhaps even to a higher degree.  


(William Gamble  is president of Emerging Market Strategies. An international lawyer and economist, he developed his theories beginning with his first hand experience and business dealings in the Russia starting in 1993. Mr Gamble holds two graduate law degrees. He was educated at Institute D'Etudes Politique, Trinity College, University of Miami School of Law, and University of Virginia Darden Graduate School of Business Administration. He was a member of the bar in three states, over four different federal courts and has spoken four languages.)


Personalization of banking: Woes of bank customers
Though the banks claim to be taking particular care of senior citizens, the ground reality conditions are far different
Hailing, as I do from the district of South Kanara, in Karnataka that gave birth to four of India’s oldest large public sector banks—Canara Bank, (Canara Banking) Corporation Bank, (Canara Industrial & Banking) Syndicate and Vijaya Bank, also at one time home to more than 22 smaller banks that were merged, I have had close family ties with the three Canaras, going up to their chairmen levels. Subsequently as the RBI (Reserve Bank of India) empanelled Statutory Auditor of Banks and now as an activist in assisting in addressing banking concerns of citizens, I can modestly claim to be the know of many of the banking woes bank customers face in their dealings with banks that have come to be an essential part of their lives—from kids to salary earners to pensioners and elders receiving funds from their NRI sons and daughters. 
In the good old days the friendly neighbourhood banks were the locally driven like Punjab National Bank (PNB) and Allahabad Bank in the North, UCO and United  in the East, Bank of Baroda, Bank of India, Central, Maharashtra and Union in the West and the three Canaras, Vijaya, Indian, Indian Overseas in the South—all that were all subsequently nationalized. There are privately owned banks like the South Indian, Federal, Dhanalaxmi, Catholic Syrian, Karur Vysya and Tamil Nadu Mercantile. Then, there is a plethora of co-operative banks such as the publicly held Mumbai-based Saraswat Co-operative, NKGSB, Shamrao Vittal and politicians-controlled State, District and local level co-operative banks. Many foreign banks beginning with the pre-Independence British—National & Grindlays, Mercantile, Barclays and Hong Kong & Shanghai, followed by the Americans also joined the Indian banking bandwagon. With the RBI opening up the banking sector large Indian financial institutions like ICICI, HDFC, IDBI, UTI and Kotak Mahindra have set up their own banking entities and now RBI has invited applications for more. 
Top on the list of customers’ grievances of over 13,000 received by the Banking Ombudsman in the last fiscal come deficient customer services. Quite a few from the elders which the banks choose to call “Senior Citizens”. Though the banks claim to be taking particular care of them, on ground reality conditions are far different. Elderly customers at the entrance have to stand before the opening time out in rain or sun, even after staff has come in. All that the banks can do for them is to make them sit inside till the counters open.  Security concerns are cited for not opening the shutters earlier. A few tottering senior citizens are certainly no security threat. Once the counters open these senior citizens need to be attended just before others. After all they want their pass books updated to check on their credits for in-coming pensions, remittances from children, cheques deposited, dividends and debits for ECS, standing instructions and to withdraw cash by those not E-savvy, that will take a few minutes to attend to.
Cash withdrawal has to be simplified as having a teller at the cash disbursements verifying the signature and ascertaining the balance before dishing out the cash at the same counter. Canara Bank follows this practice. Union Bank has the cumbersome requirement of the customer having to stand in queue at the pass book clerk to collect the token; the cheque then goes to an officer for signature and balance verification ultimately to the cashier. The pass book clerk in this bank performs the dual task of updating the pass books as well as issuing tokens and the elders have to keep waiting. Pass book printing machines are now installed in heavy savings based branches to mitigate this.  Other banks ought to implement such healthy practices that are working successfully. 
 The need of the hour is more of personalized banking services with a dedicated counter/window for senior citizens necessarily headed by an officer senior enough (not a fresher/youngster) as a special relationship manager. S/he should be capable of empathizing with the elders’ concerns and resolving them to their satisfaction. He should also be in a position to convince them well in time on the need for proper nomination and execution of wills to ensure seamless passing down of the estate to their heirs.
The beginning of the month pensioners’ rush at the counters can be mitigated by having designated counters for the first couple of days where only pensioners can be attended to expeditiously and at the same time ensure services to others too.  
The banks need to remind their pensioner-customers on phone or by SMS or email in February or early March to furnish their life certificates to ensure uninterrupted pensions credits.
One of the most irritating issues is the dysfunctional and unclean ATMs. Many a times frustrated customers are faced with “Unable to disburse” slips.  Common ostensible reasoning is that cash in the machine has run out, the printing roll exhausted, only high denomination currency notes dispensed, the inserted cards getting jammed or that the machine has its utility leading in frequent breakdowns. All this makes mockery of the ATM that of facilitating speedy withdrawal. The customers have to stand in a queue, collect tokens, some banks insist on pass books to issue withdrawal slip and proof of identity, waiting for the tellers’ call. Collecting smaller currency notes in exchange for the ATM dished out high value Rs500 currency notes also results in having to wait again in a queue at the cashier counter.   
Few private banks bend backwards to service only High Net worth Individuals (HNIs) and more particularly the Ultra High Net worth Individuals (UHNIs) by picking up their cash and cheque deposits from and deliver cash and other instruments at their doorsteps. There is no reason why this facility is not extended to senior citizens by all as well, on specific request of course. This will save them visits to the branches and waiting in queues just for updating their pass books, to deposit instruments and withdraw cash. After all many invariably maintain substantial balances in savings and term deposits to meet their emergency needs. 
Some foreign banks follow the obnoxious practice of levying atrocious charges on customers visiting their branches and ask them to deal with the call centres to avoid interfacing with customers in public over ticklish grievances in public in the branch lobbies. Nothing can be worse for a customer than dealing with an anonymous girl’s taped voice in a BPO:  “Dial 1 for English, 2 for Savings” going on into infinity till your patience, time and anger run out and the operator tells you “The complaint will be attended to in due course.”  
The other perennial problem faced by senior citizens is the lack of uniformity in the tedious issue of Tax Deductions at Source/TDS on the interest credits. The branches ought to hand over the “No tax deduction request” forms religiously in March each year to make them effective from the following accounting year essentially for monthly credits from April onwards. The declarations should be collected and earmarked. The gross interest earned has to be first credited and the tax deducted debited at the same time. This helps match the interest income and TDS facilitating advance tax computations. The practice of some banks just crediting the amount net of tax is not only harassing makes verification of interest credits difficult. Banks overlooking to deduct tax go to the extent of deducting 100% on noticing the error; this is not permitted by the taxation laws.  
By way of a memorandum from Moneylife to the finance minister and the governor of the RBI on this matter we have made submissions to do away with the TDS on the same lines as dividends; adding that this be considered in the Direct Taxes Code Bill. 
The recent trend at moving into area wholly unrelated to banking like selling mutual fund (MF) and insurance products is not advisable from the core banking activity of mobilizing deposits and effectively monitoring advances well in time before they go bad. Bank staff, in trying to provide One Stop Money Mall, is certainly not positioned to render personalized follow up services. They may market MF schemes or insurance policies by parroting the usual marketing clichés; owing to constant transfers they will not be around to service the products that they have sold—redemption of the MF units or handling insurance claims. They sell but they are simply not geared or trained in after sale services.  Fortunately the RBI and IRDA have woken up, post the Cobrapost exposé.
The other sore point is the vast differences in the charges levied by private banks in the name of better services. To pull up their CASA (Current and Savings Accounts) outreach banks like IDBI have done away with the levy of all charges, while others continue to levy heavy charges for fall in minimum balances, cheque dishonors, issue and cancellation of demand drafts and pay orders, verification of signatures, reissue of PIN or password, standing instructions, immediate issue of cheque books as also additional cheque books, stop payment instructions, duplicate account statements/pass books, dormant accounts, closing of accounts within six months and Demat charges; all the while insisting on five-figure minimum balance requirements. They blame the computers or back offices that are programmed to generate the levy automatically without human intervention. The RBI should come out with a reasonable charges schedule indicating a range.
Deregulation of savings bank interest has resulted in a rate war. Only today Yes Bank announced its hike to 7%. But its fine print says: “For deposits over Rs1 lakh”.  Dhanlaxmi, Allahabad and SBH have marginally increased interest on NRE rupee term deposits of various tenors. Higher interest earnings on savings account can translate into meaningful gains only if the amounts idling in the saving account exceed the six digit mark. This is gross mis-selling and it needs to be nipped in the bud.  
Banks can render greater services for customers exclusively banking at a single location by assisting them in collating all their deposits and withdrawals to help compile their tax returns. After all, when all the transactions are routed through the same branch it should not be difficult. Of course this should come at a reasonable charge. 
The Business Line had a front page report—“RBI flags deteriorating loan portfolios of Banks – NPAs outpace credit growth; rising risks for banking sector”. This certainly is a matter of concern for the common man as it is his deposits that go into the amounts advanced by his bank. Unlike the West, today our banking system, monitored by the RBI is quite robust, not to go the Lehman Brothers and others’ way.
But we should not take things for granted. We have had the Global Trust Bank go bust. Well-monitored advances with prompt action of delayed submission of securities statements, regular physical verification of securities and obtaining of returns can mitigate bad debts and non-performing assets, which certainly take time to incubate and can be curbed if acted upon in time.
The Indian banking system, effectively regulated by the RBI, has stood the test of time, even as there were crisis earlier in other emerging economies in the US, Eurozone, Cyprus, Greece, Far East, Mexico and Argentina. 
 It is not surprising that most NRIs/PIO in the West now find Indian banks safer to park their funds than trust those back there. Very rightly so – East or West, Home is the best – even when it comes to personal banking!
(Nagesh Kini is a Mumbai-based chartered accountant and former bank statutory auditor on the RBI panel is now turned activist. He had made senior citizen-specific suggestions to the RBI-appointed Damodaran Committee on Banking Services, two of which find a place in the final recommendations.)



Gopalakrishnan T V

4 years ago

It is now Customers' service to banks by providing deposits and running after them to get some attention and that too after agreeing to pay a fees for any service.Only a handful banks and that too in Private sector has enhanced SB rate of SBinterest, where as PSU banks have not even thought about it.To get TDS one has to repeatedly call on banks and even if they have all the details of Customers including e mail they never care to send the TDS as soon as the certificates are ready. Personally I had to close my FD accounts just for the reason that the bank failed to send me the TDS despite my personal visit and request by post as I was away on an assignment in a different locality. I addressed a letter to the RM of the bank in the matter and he apologised for that incident and unlike in the past the bank staff have no sensitiveness to lose the deposit and business. Since there are no alternatives to save money with safety and liquidity people particularly senior Citizens go to banks ignoring the negative rate of return and other irritants. KYC ie either kill your Customer or Know your Contacts in the bank again keep away the prospective customers is the ground reality. It is for the banks to know the customers and the insistence on that by the regulator is something unacceptable for a major chunk of customers. All are not having illegal money and money laundering activities.Not even a percentage of customers come under suspicion and for that all to be treated under suspicious character is not fair and irritating the customers. The banks should monitor the transactions and assess the customer for his suspicious conducts. The charm of having a bank account and dealing with the banks has been given a go bye and now it has become a necessity to survive and for that the customers have to necessarily put up with all sorts of harassment and inconveniences.

arun adalja

4 years ago

very good analysis and eye opening for rbi if they read most of cases rbi always favours banks telling that they have to survive so they can charge whatever they think ok.but service part no improvement.keep it up.

nagesh kini

4 years ago

Both Vaidya Vasudeo and Hema have raised vital issues.
The net credit is a strict no-no. There has to be debit for the amount of the interest and a debit for TDS. We had represented to the RBI and there are RBI Directions to that effect.
I suggest you demand copies of bank advices affecting your accounts. Every entry has to be supported by a valid document, even when it is entered into the computer system. It may not take the same old format, it remains.
In Hema's case - The high- handedness of the Bank Manager needs to be taken up at higher levels from Regional to the Central Grievances Committee of the Bank, then to the Ombudsman and possibly to the Customers Service Dept. of the RBI.


nagesh kini

In Reply to nagesh kini 4 years ago

A correction in the second line - there has to be a CREDIT entry for the interest.


4 years ago

Nicely articulated.

Some years back I had gone to encash some travellers cheques at Banco do Brasil in Brasilia, the capital city of Brazil. We were a tad early and had to wait outside in a queue. I saw another queue was forming a little away. Upon enquiring, my friend from the Indian Embassy informed me that the separate queue was for the senior citizens, who would be let in first once the doors opened so that they get priority in the various counters.


4 years ago

Nicely articulated.

Some years back I had gone to encash some travellers cheques at Banco do Brasil in Brasilia, the capital city of Brazil. We were a tad early and had to wait outside in a queue. I saw another queue was forming a little away. Upon enquring, my friend from the India Embassy informed me that there was a separate queue for senior citizens, who would be let in first once the doors opened so that they get priority in the various counters.

Vaidya Dattatraya Vasudeo

4 years ago

This is particularly with reference to interest on deposits. In SBI, I regularly give my 15H form before 15th April each year. My first quarterly interest becomes due after that. Still bank will deduct tax at source for the first quarter and credit it afterwards. While I was working in bank, we had to credit any amount as it is ( No TDS at that time, but the postage and collection charges ) and debit the charges and simultaneously issue an advice, which helped customers to know precisely what has happened. One more amusing fact with SBI is that it credited my interest with net amount to one account and afterwards reversed the deduction to another account. Banks have long ago stopped system of sending advice. RBI must make it compulsory that any debit or credit to any account, which is not generated by the customer, Bank MUST send the advice of this on the same day. So is the case of cheques deposited and returned. With the emails, it virtually does not cost anything. It should also be made compulsory that whenever it involves credit and debit, Banks must show the gross entries separately. Will RBI take note of it.


T Sekhar

In Reply to Vaidya Dattatraya Vasudeo 4 years ago

RBI should make it mandatory for all Banks to send SMS by way of advice of credit or debit to all SB account customers, for every debit or credit not initiated by the customer. Especially, an SMS of TDS debit should be made mandatory for all Banks.

Banks used to earlier spend for an envelope, an advice, stamps etc. for one advice, costing Re 1/- to Rs. 5/-. Can't they spend some paise for an SMS now instead? And the system is so automated that no extra staff are also needed for sending such SMSs, except may be 1 or 2 for the whole Bank at the operational level.

Also, Banks nowadays offer so many services through their ATMs like NEFT or RTGS, recharging of Mobile, Ticketing, payment of Credit Card Dues or Utility Payments etc, But the ATM does not display the charge that is going to be debited to the account for availing such service. Hence Banks should also display such charges in the same ATM screen or in the Internet Banking screen every time a service screen pops up, so that the customer can make an informed decision to either avail the service or not.

- T Sekhar, Retired AGM of Bank of India.


4 years ago

Woes of bank customers:
There are nationalized banks in Mumbai whose managers are hand in gloves with the eldest son in the HUF A/C.As per the rules all the co-parceners have to give consent to make the eldest son as the Karta after the father's death.But the managers of reputed banks have not taken signatures of all the co-parecners & allowed the eldest son to be the Karta.The managers refuse to co-operate or give proper information to the other co-parcener who is also a legal heir.I know of more than one bank.I request Money Life & Mr.Nagesh Kini to look into such issues & woes of customers.after the death the father's hard earned money does not reach to all his sons.Bank managers are responsible for this .They break the rules ,suppress the information & even try to suppress the information seeker though he is the legal heir.Even RBI is silent on such issues.There are no checks on such managers.Even the higher authority & the legal department try to suppress the information seeker & no justice is given to the victim of HUF A/C.Bankers' Association also ask the victim to go to the same bank from where he had got no justice.There may be many more victims not getting justice & the father's money do not reach to all his sons.His wish remains unfulfilled.Action should be taken on such managers who manage the money,break the rules& break the heart of the customers.Sr.citizens should be aware of such techniques used by banks .

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