Citizens' Issues
Ringing in MNP—Some FAQs on mobile number portability

Do you still have some questions on mobile number portability? Click on our ‘Ask-A-Question’ module on the upper left corner of this website

Are there any conditions for MNP?

  • You should have completed a period of 90 days (from the date of activation of your mobile connection) with your current operator.
  • You should have cleared all outstanding payments with your current operator.
  • You should have no pending request for change of ownership of the mobile number.
  • Your mobile number sought to be ported should not be sub-judice i.e., it should not be involved in any case pending before a Court of Law.
  • Again, porting of your mobile number should not have been prohibited by a Court of Law.
  • There should be no ownership change request pending against the number you wish to port.

What is a UPC code?

UPC stands for unique portal code. The UPC code can be taken from your existing operator-Simply SMS "PORT <space> <10 digit mobile number which you wish to port> to 1900. UPC is an eight-digit code, which you will be required to provide to your new operator at the time of switching.

What are the charges for porting a number?

The charges are Rs19 (or less, depending on what your new operator wants to charge you). This is a non-refundable charge.

How long does it take to port a number?

The entire process of porting takes about six days. The exceptions are J&K, Assam & other states in the North-East, where it will take 10 days from the receipt of porting clearance from the donor operator (your existing operator).

Which documents must a prepaid/post-paid customer submit while making a porting request?

The customer will have to submit the same documents as any new customer. These include the MNP application form; a self-attested photograph and address proof of address, along with your signature. You will get the MNP form from any gallery or service centres of the new operator. In case you are a post-paid subscriber, you also have to submit a photocopy of the latest bill paid to your current service provider.

Can numbers be ported across circles?

No, porting is only available within a particular circle. This means that a subscriber from the Mumbai circle cannot port her number to, say, the New Delhi or Uttar Pradesh circles.

Can a landline number be ported?

No. Porting is allowed only between mobile numbers.

Will I get a new SIM card when I port my number?

Yes, you will get a fresh SIM card from the new operator, after the porting process is completed.

What will happen to the contacts and messages stored on my old SIM card?

You will have to back up the contacts and the messages stored on the old SIM card before making the porting request.

How long will I be without service while my existing SIM card is deactivated and my current SIM is activated?

The maximum period of 'No Service' is two hours, as defined by the regulator.

How will subscribers be informed about SIM activation/deactivation during porting?

Subscribers are intimated via an SMS about the date and time of porting. Your old SIM will be deactivated within one hour of the stated time of porting. Your new SIM card will be activated within two hours of the stated porting time.

Can a subscriber submit a porting request to more than one operator at the same time?

Yes. However, only the request that was made first will be cleared by the Mobile Clearing House.

If a subscriber ports to another operator and makes a call, which number will actually appear on the receiver's mobile phone?

The existing mobile number of the subscriber will appear on the receiver's mobile phone.

Can subscribers' numbers be ported without their permission?

No, subscribers' permission is essential. The recipient operator must verify all requests and validate supporting documents.

Can I decide the date and time on which the number will be ported?

No, you cannot dictate when the number should be ported. Upon receiving the porting request, the recipient operator will send it for processing. You will be informed once the porting validation is completed and the new SIM card is activated.

Can a number be ported more than once?

Yes, but only after completing at least 90 days (after activation) with the existing operator.

Can subscribers on CDMA networks port their numbers to GSM operators? And vice-versa?

Yes, they are only porting their number and not the service. However, for using a CDMA service, the subscriber needs to buy a compatible handset, as his GSM handset will not work on a CDMA network (and vice-versa).

Can a subscriber cancel a porting request? And how?

Yes. The subscriber can cancel the porting request by giving a request in writing to the new operator. Cancellations must be done within 24 hours of making the request.

How much time does it take to cancel a porting request?

It will take 24 hrs-within which the porting request can be cancelled.

Will subscribers get a refund of porting fees on cancelling the request?

No, the porting fees are instantly paid to the MNP service provider and cannot be refunded.

Will subscribers need to cancel their existing value-added services before porting?

No. Value-added services with the current operator will automatically be terminated once the number is successfully ported to the new operator.

Can subscribers still enjoy their existing value-added services during the porting process?

Yes they can, except for international roaming services, which the current operator may suspend during porting.

After porting, will subscribers enjoy the same services from the recipient operator?

No, subscribers can only port their number and not their value-added services. To enjoy uninterrupted value-added services, they will have to register for these while making a porting request with the recipient operator. That said, the recipient operator is not obliged to provide identical value-added services.

What will happen to my prepaid balance when I port my number to another operator?

The existing balance will expire upon successful porting and will not be carried forward.

Can subscribers who have selected a plan of their choice or will there be specific plans allocated to them?

Subscribers can select any plan which is available in the market at the time of porting.

Can subscribers continue to use their bundled/network-linked handsets after they switch over to another operator?

Yes, provided that the existing operators have disabled the 'network lock' on these handsets. Again, subscribers will have to discharge any contractual obligations on their bundled or network-linked handsets before making their porting request. Only then, the old operator will approve the porting request and disable the network lock on their handsets.

Do I need to apply for the National Do Not Disturb (DND) Registry after porting?

Yes, you can call the customer service centre and submit a request for DND service activation. In addition, you may opt for the same while filling up the subscription form. Subscribers who would like to register/de-register their request for DND registry may dial '1909' or SMS '1909' with keywords 'START DND' for registration and 'STOP DND' for de-registration.

Can subscribers retain their existing electronic clearing system (ECS) arrangements for paying bills automatically after porting?

No, subscribers will have to make fresh requests for ECS payments after porting to the new operator.

Where can subscribers find information about the status of their porting request?

Subscribers must track the status of their porting request with the donor operator till their existing SIM cards are active. After this, they must track the status with the recipient operator.

I have a prepaid number with a current operator; can I take a post-paid connection through mobile number portability?

Yes. You can.

I have paid my bills with my current operator till my last billing cycle-but I have an unbilled amount that will appear only in my next cycle. Do I have to make the pending payment before I switch to a new operator?

You will be required to make the pending payment once your previous service provider raises the bill. In case you do not pay the bill, you number might be disconnected.

When will I get the refund of my security deposit?

Ideally, you should get the refund as soon as you clear your dues. However, it depends on the service provider. The experience of subscribers from Haryana (remember, MNP was launched there first on 25th November?) is not good. It could take months before the deposit is refunded and that too if the consumer keeps pestering the company.
Can my mobile number portability request be rejected?

Yes. Your current service provider may reject the request if any of the eligibility criteria are not met.




3 years ago

I am user of Tata Indicom but now my number is deactivated. How can I port pl reply


6 years ago

Hi, I have Idea prepaid and vodafone post paid connections. I want to my Idae Cell number with my current Vodafone post paid services. Is it possible?
" I want to enjoy my current vodafone serveices with my Idea Cell No."

Pls reply.



In Reply to suresh 6 years ago

You can port your Idea number to Vodafone, either pre-paid or post-paid. Whether Vodafone will allow you to use the ported number as add-on or not is completely their decision. Pls check with Vodafone.


6 years ago

Where should i go to change the port?


6 years ago

i am using a vodafone post paid connection. im unsatisfied with that connection now i want to move to airtel prepaid. my outstanding and unbilled amounts were clear. but my service provider saying that i should pay Rs2000 to them to port into another network as my number is fancy number should i pay them to switch to another network .it is not mentioned in trai regulation



In Reply to karthik 6 years ago

Hi Karthik,

I think we both are sailing in same boat!!. I also got same reason by Vodafone for my MNP rejection. Call vodafone and get Complaint number and escalate it to Nodal officer. I'm on it, will update later on the outcome. ;-)

Vodafone Sucks....

They are going to any extreme to retain customers. Initially they changed my ownership from my name to old owner when I applied for MNP. I have to go thru lot of pain to get it back to my name inspite of having all the bills in my name.. :-(


In Reply to Srinivas 6 years ago

in rejection did they mentioned that your sim got rejected because your num is a premium number


In Reply to karthik 6 years ago

As per my information, there are no such rules/guidelines from TRAI. If a subscriber wants to port his number, then it is mandatory for the current operator to do so, unless and except thre are some dues. In your case, if you paid all your dues then there is no need to pay the extra for fancy number.
If Vodafone insists on the payment, then ask them to do it in writing and then you can approach, TRAI or Consumer Groups like the Bombay Telephone User's Association.


In Reply to karthik 6 years ago

No ...u need not to make any payment


In Reply to Raja 6 years ago

Yes, that's correct Yogesh/Raja, That's exactly what I did. These Vodafone customer care people are real Jerks. They told me this is the very reason(premium numbers) why I can not port my Numbers.
I then sent mail to Nodal officer, a lady from Nodal office repeated the same, for which I asked to provide me same in Writing by replaying to my mail. I also told her I would take legal action; approach Consumer Court for this issue. She said she would call me back in an hour or so, but she called me back in 5min and said, all is well.... ;-). My numbers are ready to port to Airtel.... he he he....

A friend of mine had approached Consumer court for not disconnecting his post paid number for 6months even after cancelling his number for which he had proof. Consumer court ordered Vodafone to give him 10K as damages caused!!
So, Guys Escalate the issue, if it's not resolved acquire enough proofs and approach consumer court.


In Reply to Srinivas 6 years ago

Hye my vodafone call data of last 4 months has been generated by vodafone given to one of my frnd without my permision ... i think it is completly illegal . is there any chance to sue them

anil kumar

6 years ago

hi i have idea sim can i change my sim to reliance cdma 0r tata withoutt changing my current gsm phone plz help



In Reply to anil kumar 6 years ago

Sorry. Its not possible as both CDMA and GSM uses two different kind of frequency bands. In India, CDMA uses 800MHz while GSM uses 900MHz and 1800MHz. So technically its not possible to use one handset for both. You will have to change/buy new handset.

TRAI seeks comments from operators on MVAS growth

New Delhi: the Telecom Regulatory Authority of India (TRAI) today sought comments from various mobile operators for the growth of value-added services that include policy framework and support infrastructure to usher in inclusive growth, reports PTI.

The Associated Chambers of Commerce and Industry (Assocham) has released a study paper, titled 'Mobile Value Added Services (MVAS)-a vehicle to usher in inclusive growth and bridge the digital divide' on which TRAI is seeking comments from various service operators by 11th February, the telecom regulator said in a statement.

The paper has identified issues for the growth of MVAS industry, including policy framework, support infrastructure and high equilibrium ecosystem.

At present, the contribution of VAS to the total revenue of Indian telecom operators is just 9%-10%, which is significantly lower when compared with developed markets.

The potential for VAS revenues appears all the more significant at the present juncture, given that India is set to introduce third generation (3G) services nationwide, a standard that allows operators to offer wide range of advanced services.

As the telecom industry sees a rapid decline in voice tariffs, it is looking at services beyond standard voice calls or MVAS to propel it to the next level of growth. With mobile penetration expected to go up to nearly 100% by 2015 and the advent of 3G, MVAS revenues are expected to grow to Rs48,000 crore.

Some of these services are those in the 'Utility MVAS' category-MVAS which seeks to digitally empower citizens by providing efficient access to essential information and services and foster inclusive growth.

Utility MVAS includes segments like M-Infotainment, M-Connectivity, M-Enterprise, M-Commerce, M-Health and M-Agriculture.

While there are plenty of challenges that face the Utility MVAS space today, the opportunities are tremendous, given the mobile phone's growing reach and the advancement of technology including the foray of 3G.

The reach and penetration of mobile phones can ensure the delivery of a large number of services in a cost-effective, fast and seamless manner even without physical access as is seen from such initiatives around the world.

This makes mobiles phones the perfect medium to deliver a variety of content and services, or as referred to in popular parlance-MVAS-to the Indian population.


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