Consumer Issues
Rights of air passengers published on DGCA website

Information on Grievance Redressal Mechanism, names of nodal officers and contact numbers would be shared with the public on the portal


Minister for Civil Aviation, Ashok Gajapathi Raju Pusapati launched today a 'Know Your Rights' (KYR) portal of the Directorate General of Civil Aviation (DGCA) to mark 100 days of the new government.


The Internet address of the portal is:


DGCA said that it would provide information on the rights of passengers in cases of delays, cancellation and denied boarding, lost, delayed, misplaced and damaged baggage; and on matters related to booking, airfare components and refund of air tickets. The information on availability of the Grievance Redressal Mechanism, names of nodal officers and contact numbers would be shared with the public on the portal.


The categories under which information is given in the portal include: travel issues, special assistance, advisory for passengers, grievance redressal mechanism, disruptive passengers, tips for healthy flights.


The portal is text-based and for professional users, there is invariably a pdf file to download at the bottom giving full details. The airlines covered for grievance redressal include: Air India, Jet Airways, SpiceJet, Go Air, Indigo, Air Costa and Air Asia.


Air passengers can now read the fine print on the Internet from the DGCA portal and Know their Rights as paying passengers. A screenshot from the portal is given below:




Damera Rama Krishna Rao

2 years ago

Damera Rama Krishna Rao,
makeMytrip ID No.IN141B6S121123
China Eastern E-Ticket No. 781 5856476805-06
Airline PNR NBGK5C

E mail I D. [email protected]

Dear sirs,
Sub: Request to replace the amount spent for onward journey.
Ref: E-Ticket No. 781 5856476805-06 PNR NBGK5C

On 22nd May 2015 on makeMytrip ticket , makeMytrip ID No.IN141B6S121123
vide your E-Ticket No.781 5856476805-06 PNR NBGK5C I have landed on Kunming
airport MU556 KOLKATA/CCU KUNMING Booking No. 39. and took my my luggage
and went to the counters for my onwards journey to OSAKA by MU747. There in the airport
the counter persons are not welverced with English and were unable to direct me to the exact counter where I can check in and get my boarding pass. They were unable to direct me going through the E Ticket and in the mean while the connecting flight has gone. I missed my flight with out my fault. I requested the staff to consider reschedule of my journey. They told me that my ticket refered is no long valied for the onward journey and I am compelled to buy tickets MU756 ETKT7818503099338/1 136 to PU DONG and MU9821 ETKT 7814486726125/1

On 2nd June 2015 while I approached for a boarding pass in OSAKA for my flight MU730 the staff told me that I can make use of part of ticket as I did not boardMU-747 on 22nd. May 2015. When a made a protest for that and insisted that I can use the ticket for my return journey at last gave a boarding pass at the last minute of depasture. I regret very much to inform you that your good staff at international air port should have a reasonable English listening and speaking ability.In this connection I request you to refund the amount I paid for MU756 ETKT7818503099338/1 BD.no136 to PU DONG and MU9821 ETKT 7814486726125/1 rescheduling my ticket I bought from makeMytrip.

Thanking you,

Damera Rama Krishna Rao.

Surjit Singh Uppal

2 years ago booking ID-NF2203453311022,22nd.oct,15,mum-dli,Indigo-176, arrival dli-15.40hrs.dli-dehradun,SG-2329,dep.dli-18.50 hrs.,resheduled by Spice jet to SG-2327,dep.dli-15.10hrs.Not possible to board flt.advised by makemytrip @spice jet to cancel this flt,and no Deduction will be done.spice jet refunded Rs.2435/,but make my trip deducted Rs.800/-, will refund only Rs.1650/-,PL.take nacessary action.thanks.
anita uppal

HC says ban on e-rickshaws to continue

The Delhi High Court has however, left it to Parliament and the Centre to frame rules for regulating the plying of erickshaws

The Delhi High Court on Tuesday said that the ban on e-rickshaws will continue. The Court has however, left it to Parliament and the Centre to frame rules for regulating the plying of erickshaws.


What is prohibited under law, cannot be permitted, the Court said. The petition seeking review of the High Court’s 31st July order on ban has become infructuous, it added.


Advocate Sugriv Dubey, appearing for social activist Shahnawaz, who filed the petition to ban e-rickshaws, however, told the bench that due to the e-rickshaws, two major accidents have taken place and two people have died. He said 137 cases have been registered against rash driving by e-rickshaw drivers.


The Central government had argued that it had come up with draft rules on plying of these battery-operated vehicles, and these have been submitted to the law ministry.


Twitter getting ready for online shopping!

Twitter is testing a 'buy' button inside tweets that would help users, who shared their credit card details and address to shop online


Over the last few months, Twitter has announced a slew of changes to attract greater revenue, the latest being a 'buy' button inside tweet to allow sales on promoted and other tweets. Testing for this new feature is underway in the US and Twitter has sought permission from users to share their personal data with sellers.


Twitter has now released it's latest feature, which they have begun testing in the US. In sum, Twitter is looking to allow buying and selling within its platform. This adds a completely new dimension to using Twitter and the 'testing' is most likely a formality.


Considering the Wall Street pressures on tech firms to deliver profits (excluding the always unprofitable Amazon) it is unlikely that this monetizing tool will be rescinded.


Twitter has also announced an updated set of 'Terms of Service' and 'Privacy' terms to facilitate monetary transactions. "The Terms of Service update introduces terms covering the use of our commerce offerings. The new terms also describe your relationship with merchandise sellers, including their responsibility for order fulfilment, shipping and returns," Twitter announced. In relation to the Privacy Policy, Twitter said, "And since you'll need to provide certain information to make a purchase, such as a credit card number and shipping address, the Privacy Policy update includes new sections on that information."


Twitter's Privacy Policy already states that it uses your Timeline "to customise the content we show you, including ads." With the new commerce option available on Twitter, if Twitter is able to design the experience well for users and keep promotions non-intrusive for those users who do not want to use it, it may well turn out to be a game-changer. Online retail has seen steady consolidation in the hands of the Amazons and the Flipkarts (in India) and with a social network successfully making sales possible, it might begin a trend towards decentralising where you shop online from.


For years now, the other social behemoth Facebook has experienced user backlash every time it announces changes to its algorithms or its interface. But both, Zuckerberg and Wall Street know that Facebook has become an indispensable centre of its user's lives, and the protestations usually die down soon after. The question is, whether Twitter can afford the same intransigence in what it does in pursuit of revenues, with a fifth of Facebook's user heft.


Twitter listed on Wall Street a little less than a year ago, and a small sell-off in its stock followed, when investors realised that it wasn't pulling in enough money for all its millions of users. Twitter's user growth seemed to be below market expectations too.


Twitter responded by hiring an ex-Goldman Sachs honcho as CFO and adding new features to the Twitter experience much like Facebook.


We are listening!

Solve the equation and enter in the Captcha field.

To continue

Sign Up or Sign In


To continue

Sign Up or Sign In



The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)