Reliance Life rates high on customer satisfaction: Survey

New Delhi: Anil Dhirubhai Ambani Group (ADAG) company Reliance Life Insurance has been awarded a high rating in customer satisfaction for the third year in a row, reports PTI quoting a survey.

"Reliance Life Insurance Company, part of Reliance Capital, has been awarded a high rating for the third consecutive year in Nielsen's pan-India customer satisfaction survey," Reliance Life said in a release.

According to the survey, conducted between April and May this year, Reliance Life Insurance scored a good rating in customer satisfaction, which is close to excellent.

"The Nielsen rating and findings are encouraging for us.

The survey indicates that we have been consistent in our efforts to understand the customer and improve our service standards," Reliance Life president and executive director Malay Ghosh said.

The methodology used for the Nielsen eQ survey was quantitative in nature and have taken into account the views of 1,806 customers and 822 advisers for Reliance Life Insurance. The study was done using face-to-face interviews with customers and advisers across the country.

Nielsen eQ system assesses the impact of customer loyalty and provides insights into how an organisation can creatively respond to market changes in order to attract and retain its most valuable customers.

"In an intensely-competitive market, service can be a key differentiator. With this in mind, we engaged the Nielsen Company to conduct a satisfaction survey across the country as we are mindful of the challenges that await us in continuing to maintain high satisfaction scores in the face of rising expectations," Mr Ghosh said.

Reliance Life, which has completed three years of independent customer survey by Nielsen, has decided to increase the frequency of customer survey from yearly to quarterly basis for mapping the pulse of discerning customers.

"The objective behind the quarterly measurement of customers and advisers' satisfaction is to move towards excellence in services," he added.


NTPC signs pact with Bangladesh to set up two power projects

New Delhi: State-run NTPC today said it may join hands with the Bangladesh Power Development Board (BPDB) to establish two thermal power projects at Chittagong and Khulna for mitigating the power shortages in the neighbouring nation, reports PTI.

"A memorandum of understanding (MoU) has been signed today between NTPC and BPDB for setting up two 1,320 MW each power projects at Chittagong and Khulna in Bangladesh," an official statement said.

The power plants are likely to come up at an investment of approximately Rs 13,200 crore.

The coal-fired power plants are likely to be installed on a 50:50 equity basis to be run on imported coal and operated by NTPC.

NTPC will also provide training and development to human resources of BPDB and enhancement of productivity and efficiency of their existing power stations.


SC issues notices former Satyam MD, 4 others

New Delhi: The Supreme Court (SC) today asked former Satyam managing director B Rama Raju and four others, accused in Rs14,000-crore accounting fraud in Satyam, as to why their bails should not be cancelled, reports PTI.

The Supreme Court bench comprising justice Deepak Verma and justice Dalbeer Bhandari issued notices to the five accused on a petition filed by CBI.

The Andhra Pradesh high court in July had granted bails to Rama Raju, brother of Satyam founder B Ramalinga Raju, former Satyam CFO V Srinivas and three others - former IT company employees G Ramakrishna, Venkatapathi Raju and Ch Srisailam accused in the India's largest corporate fraud.

Satyam founder Ramalinga Raju, Rama Raju and eight others were arrested last year after the former admitted to fudging the accounts of the IT company.

Solicitor General Gopal Subramanium appearing for CBI submitted before the court that these are the persons who have recruited some of the key witnesses in Satyam and may alter the evidences.

The Supreme Court asked the five accused to reply within a week.


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