The panel headed by NABARD Chairman Prakash Bakshi will review existing credit structure and also explore ways to strengthen cooperative credit architecture in rural areas
Out of the 2,541 complaints, the banking ombudsman from Kerala examined and settled most of them, leaving a mere 5.7% remaining to be closed
Thiruvananthapuram: There has been a 22% increase in complaints received by the banking ombudsman in India's southern Kerala state this year, reports PTI.
A total of 2,541 complaints were received in the year ended on June 2012, compared to 2,077 in the year-ago period, according to FR Joseph, Banking Ombudsman of Kerala, Lakshadweep and Mahe.
Vast majority of complaints has been examined and settled, leaving a mere 5.7% remaining to be closed, Joseph told reporters.
In category wise, the largest number of complaints (27.5%) pertained to loans and advances including educational and housing loans. Complaints relating to credit, debit ATM cards accounted for 14.1%, he said.
The increase in receipt of complaints was recorded by all the districts in Kerala except Palakkad, Malappuram and Wayanad.
According to the Banking Ombudsman for New Delhi, credit card users should pay their bills first and then lodge a complaint in case of a dispute with the card provider. If the bill is pending, then the customer always runs a risk of paying much more, if the judgement goes in favour of the card provider, said M Rajeshwar Rao, the Banking Ombudsman for New Delhi.Customers should read the terms and conditions carefully so that disputes can be avoided, he said.
During 2010-11, Banking Ombudsmen across the country received as many as 66,927 complaints. Of these, 16,871 complaints related to credit cards, including ATM and debit cards.