Regulations
RBI relaxes ECB norms for infrastructure finance companies

RBI has enhanced the ECB limit for NBFC-IFCs under the automatic route to 75% of their owned funds, including the outstanding ECBs, from 50% of their owned funds

Mumbai: Relaxing the external commercial borrowings (ECBs) norms, the Reserve Bank of India (RBI) said non-banking financial companies (NBFCs) operating as infrastructure finance companies (IFCs) can now avail the overseas borrowings up to 75% of their owned funds without its approval, reports PTI.

 

"On a review, it has been decided to enhance the ECB limit for NBFC-IFCs under the automatic route from 50% of their owned funds to 75% of their owned funds, including the outstanding ECBs," the RBI said.

 

However, NBFC-IFCs desirous of availing ECBs beyond 75% of their owned funds would require the approval of the RBI and will, therefore, be considered under the approval route.

 

The RBI move is expected to help such infrastructure finance companies to raise overseas funds at attractive rates.

 

The Planning Commission envisages the need for investment of $1 trillion to build the country's infrastructure during the Five Year Plan which began this fiscal.

 

The Commission expects half of the funds to come from the private sector.

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Bankers to decide future course of action on Kingfisher soon

The next meeting will be held in Mumbai soon where lenders are likely to push for better commitment from the Vijay Mallya-owned Kingfisher Airlines

New Delhi: Lenders of Kingfisher Airlines will soon decide on future course of action with regard to the grounded carrier as they do not want the company to close down, reports PTI quoting top official from State Bank of India (SBI).

 

"The representatives met in Bangalore ... the plan for action the consortium is deciding. We don't want to put a lock on the company's office," Pratip Chaudhuri, chairman of SBI, lead lender to Kingfisher, said.

 

Last week, the meeting between lenders and the Kingfisher management remained inconclusive as bankers were "not impressed" with the revival plan, sources said.

 

The next meeting will be held in Mumbai soon where lenders are likely to push for better commitment from Kingfisher Airlines (KFA), sources added.

 

The 17-bank consortium has extended Rs7,000 crore loans to Kingfisher. SBI alone has an exposure of Rs1,500 crore, which has not been serviced since January, 2012.

 

As per the revival plan submitted to Directorate General of Civil Aviation (DGCA) last month, Kingfisher had said it would require about Rs652 crore over the next 12 months for running its operations. These funds would come from the UB Group's resources as banks were unwilling to fund the cash-strapped airline.

 

Of the Rs652 crore that the airline would need to restart operations, Rs120 crore would be needed to meet salary arrears for its employees.

 

Kingfisher Airlines CEO is understood to have informed DGCA that the salary dues would be cleared by giving two months' wages and back wages each month from the next month onwards.

 

In addition, funds would be required to refurbish the aircraft, including their engines. The airline's pilots would also have to undergo refresher training and medical tests before they can start operating flights again.

 

Kingfisher officials claimed that there were no dues against oil companies, barring interest payments due to HPCL.

 

The airline would have to meet the dues it owe to airport operators, including the Airports Authority of India (AAI) to which it has an outstanding of over Rs250 crore.

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RBI appoints working group to review Ombudsman Scheme

The working group headed by Suma Varma, will also take into account recommendations of the Damodaran Committee on improvement of customer services in banks and suggestions of the Rajya Sabha Committee on subordinate legislation

Mumbai: Seeking to improve banking services and ensure speedy redressal of grievances of customers, the Reserve Bank of India (RBI) has set up a working group to update the Banking Ombudsman Scheme, 2006, reports PTI.

 

The working group, to be headed by senior RBI official Suma Varma, will also take into account recommendations of the Damodaran Committee on improvement of customer services in banks and suggestions of the Rajya Sabha Committee on subordinate legislation.

 

"With a view to examine the Scheme in its entirety, an internal working group has been constituted in RBI under the Chairmanship of Suma Varma, Chief General Manager, Customer Service Department, RBI," said the Annual Report of the Banking Ombudsman Scheme (BOS), 2011-12.

 

The Group will include two Banking Ombudsman, representatives from regulatory wings of RBI, Indian Bank's Association (IBA) and Banking Codes and Standards Board of India (BCSBI).

 

The working group will identify grounds of complaints that have become redundant and add new grounds reflecting aspirations of customers.

 

It would also examine the possibility of extending the scheme to cooperative banks and review the grounds of appeal under the BOS.

 

The Damodaran Committee was set up in 2010 by RBI to look into banking services rendered to retail and small customers, including pensioners and also to look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints.

 

BOS was notified in 1995 and has been revised four times since then in 2002, 2006, 2007 and 2009 to make it more relevant and effective.

 

Presently, there are 15 Banking Ombudsman with specific jurisdiction covering the 29 states and seven Union Territories.

 

The BOS covers grievances related with credit card complaints, internet banking, deficiencies in providing the promised services by bank and its sales agents, levying service charges without prior notice to the customers etc.

 

Among others it also covers complaints regarding non-adherence to the Fair Practices Code adopted by individual banks, non-adherence to Banking Codes and Standards Board of India's Code of Bank's Commitment to Customers.

 

Presently, there are 27 grounds on which customers can approach the Banking Ombudsman citing deficiency in banking services.

 

As per the Annual Report, the Banking Ombudsman offices received 72,889 complaints in 2011-12 versus 71,274 complaints in the previous year.

 

"Kanpur and New Delhi continued to be the centres receiving the highest number of customer complaints in 2011-12, followed by Chennai and Bhopal," it said.

 

The rate of disposal of customer complaints by Banking Ombudsman was 94% during 2011-12, the same as that done during the previous year, it added.

 

The largest number (25%) of customer complaints were about failure to meet commitments/non-observance of fair practices code, followed by (21%) card related (ATM/Debit/Credit) complaints and complaints relating to deposit accounts (12%).

 

Card related complaints constituted the single largest ground of complaints, it said.

 

Out of the total 14,492 card related complaints, 9,348 complaints were related to ATM/Debit Cards.

 

Wrong debits to account, non-dispensation of money from ATM, skimming of cards, unsolicited cards, unsolicited insurance policies, recovery of premium, charging of annual fee despite offer of card as 'free' card, authorisation of loans over phone, wrong billing, settlement offers conveyed telephonically, non-settlement of insurance claims after the demise of the card holder, excessive charges were among the major reasons for complaints.

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