Money & Banking
RBI draft circular seeks to protect customers from unauthorised transactions
The Reserve Bank of India (RBI) has proposed that the customer will have no or zero liability in case of fraud being committed because of a bank's negligence or by a third party. In addition, where the customer’s own involvement is not clearly established, customer liability will be limited to a maximum of Rs5,000 if it is reported within four to seven working days, the draft circular says.
 
However, where customer's own involvement is established, customer will be liable, the draft circular on 'Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transactions' issued by the central bank says.
 
The recent surge in customer grievances relating to unauthorised electronic banking transactions resulting in debits to their accounts and cards, has necessitated a review of the criteria for determining the customer liability in these circumstances, RBI said in a release.
 
"If customer reports beyond seven working days, customer liability will be determined based on bank's Board approved policy," said the draft, on which the RBI has sought feedback till 31 August 2016.
 
On being notified by the customer, the draft said the "bank should credit (shadow reversal)" the amount involved in the unauthorised electronic transaction to the customer's account within 10 working days.
 
"The burden of proving customer liability in case of unauthorised electronic banking transactions shall lie on the bank," the RBI proposed.
 
It is also proposed that banks should ensure that a complaint is resolved within 90 days and in case of debit card or bank account the customer does not lose out on interest.
 
Banks should also ensure that in case of credit card the customer does not bear any additional burden of interest.
 
The RBI said the recent surge in customer grievances relating to unauthorised electronic banking transactions resulting in debits to their accounts/cards, has necessitated a review of the criteria for determining the customer liability in these circumstances.
 
"Banks must ask their customers to mandatorily register for alerts for electronic banking transactions. The alerts shall be sent to the customers through different channels (email or SMS) offered by the banks," it proposed.
 
Suggestions or comments, on the Draft Circular can be sent by post to... 
Chief General Manager, 
Department of Banking Regulation, 
Reserve Bank of India, 
Central Office, 12th Floor, 
Shahid Bhagat Singh Marg, 
Mumbai-400 001, or 
 

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COMMENTS

R Varadarajan

3 months ago

A right step in fraud prevention.

Kailash Auto: Market cap Rs37.57 crore, registered office just a table space
Kailash Auto Finance Ltd, a company listed on BSE with a market capital of Rs37.57 crore, was finally suspended as a surveillance measure. The company, which was a part of S&P BSE SmallCap, and is engaged in hire purchase and lease financing business, was operating from a table space, reveals surprise inspection carried out by BSE. But more about this later. This stock is also dropped from indices including S&P BSE AllCap, S&P BSE Industrials, S&P BSE MidSmallCap and S&P BSE SmallCap. 
 
Kailash Auto was also barred from markets along with 245 other entities for malpractice. In fact, in his order on 29 March 2016, Rajeev Kumar Agarwal, whole time member of Securities And Exchange Board of India (SEBI), had said, "While SEBI would investigate into the probable violations of the securities laws, the matter may also be referred to other law enforcement agencies such as Income Tax Department, Enforcement Directorate and Financial Intelligence Unit for necessary action at their end as may be deemed appropriate by them."
 
"The whole picture on the canvas suggests tell-tale strands of how each one of the connected entities at various sequences in the chain has catalysed the routing of funds and shares, in a web of make believe transfers and transactions meant to mislead and obfuscate, to the final confluence in the market amidst artificial volume and price rise entrapping the unsuspecting and gullible investors. The connected entities, acting in concert under a premeditated plan, had acquired dominant market power for the shares of Kailash Auto. Their acts, conduct, behaviour and dealings connote a deceptive conduct designed to deceive or defraud investors by controlling or artificially affecting the price of shares of Kailash Auto since being in dominant position to control supply and demand both they interfered with free forces of supply and demand. By impeding in the natural interplay of market forces, they misled the investors by masking the fair price of the shares of Kailash Auto. When all the facts and circumstances of this case are considered holistically they prima facie emerge as ingredients in a fraudulent, deceptive and manipulative device, plan and artifice designed to tamper with free market forces and to damage the integrity of the securities markets. The manipulation in the traded volume and price of the scrip by a group of connected entities as observed in this case has potential to further induce unsuspecting and gullible investors to trade in the scrip and harm them. Further, these connected parties have grossly misused the stock exchange system to generate bogus long term capital gains (LTCG) to aid and help beneficiaries to convert their unaccounted income into accounted one with no payment of taxes as LTCG is tax exempt," the SEBI order says.
 
BSE, following directions from SEBI, conducted a surprise inspection at Kailash Auto's registered office at Kanpur in Uttar Pradesh. BSE reported, "the said premises was occupied by a chartered accountant firm - Ajay Kedia & Associates and only one office boy of Kailash Auto was available at the time of site visit. On further inquiry, it was learnt that the said chartered accountant firm had given Kailash Auto a small table space in its office for collecting posts, couriers, and other documents received in the name of the company for which one office boy Mr Atul Verma was appointed. BSE conducted inspection at corporate office of Kailash Auto (i.e., 'Room no. 10, Ground Floor, Rajsheela Premises Co-op Society Ltd, Building no. 597, JSS Road, Mumbai – 400 002') also and reported that the claimed corporate office was locked and no company officials were available at the time of visit of BSE officials at that address. Thus, it was gathered that no operation was carried out by Kailash Auto at the said registered office and corporate office addresses." This raises questions in this case, as to why Kailash Auto was included in several indices on the Exchange. 
 
Earlier in 2013, Moneylife has pointed out how regulators were found sleeping when Kailash Auto share price rocketed a humungous 270%, to Rs40.65 from Rs11 between 17 January 2013 and 6 December 2013. (Read: Unquoted: Kailash Auto Finance)
 
Even before that, the BSE in 2009 had suspended Kailash Auto for flouting listing norms as well as shareholding disclosure and corporate governance norms. Strangely, in March 2009, just a little over a month after the company was suspended, BSE revoked the suspension.
 
So the question is why Kailash Auto is allowed to be part of stock exchanges despite flouting norms regularly. Why it was not suspended earlier? Even in the recent episode, SEBI passed the order on 29 March 2016 and BSE suspended trading in Kailash Auto from 8 August 2016, almost five months from the market regulator’s directions. 

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COMMENTS

R Varadarajan

3 months ago

This could be the tip of the iceberg !!!

Assam becomes first state to ratify GST bill
 Assam on Friday became the first state to ratify the Constitution amendment bill related with the Goods and Services Tax, following its passage by both houses of parliament this month.
 
"A historic resolution was passed in Assam Assembly as Assam became the 1st State to ratify the Constitutional Amendment Bill relating to GST," Chief Minister Sarbananda Sonowal tweeted soon after it was ratified.
 
"I am sure Assam will benefit from the GST through higher economic growth and better revenue collection," said the 53-year-old chief minister, who is a senior leader of the Bharatiya Janata Party (BJP).
 
At least 50% of the states have to pass what is technically the Constitution (One Hundred and Twenty-Second Amendment) Bill, 2014, for the next steps of legislative action to follow, to ultimately introduce a pan-India Goods and Services Tax regime.
 
The new regime seeks to subsume all central indirect levies like excise duty, countervailing duty and service tax, as also state taxes such as value added tax, entry tax and luxury tax, to create a single, pan-India market.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.

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