RBI asks banks to reimburse failed ATM transactions in 7 days

The RBI further said that all customers are entitled to receive such compensation for delays only if a claim is lodged with the issuing bank within 30 days of the date of transaction

Mumbai: The Reserve Bank of India (RBI) on Friday directed banks to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within seven days of an account holder’s complaint or else pay a Rs100 per day compensation, reports PTI.

“The time limit for resolution of customer complaints by the issuing banks shall stand reduced from 12 working days to seven working days from the date of receipt of customer complaint,” the RBI said in a notification.

Failure to re-credit the amount within seven working days will require the issuing bank to pay a compensation of Rs100 per day, it said.

Earlier, banks were required to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within 12 days.

The RBI further said that all customers are entitled to receive such compensation for delays only if a claim is lodged with the issuing bank within 30 days of the date of transaction.

The directive shall be come into effect from 1 July 2011.

The central bank instructed the issuing bank and the acquiring bank to settle failed ATM transaction disputes through the ATM system provider only.

“No bilateral settlement arrangement outside the dispute resolution mechanism available with the system provided is possible,” RBI said.

This measure is intended to reduce instances of disputes in payment of compensation between the issuing and acquiring banks, it added.

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COMMENTS

SVRamanan

6 years ago

There are other ingenious ways banks Banks skim you.

To remit money into your account to your account in another city(from the same bank),HDFC charges and the charges levied are just arrived at the spur of the moment.

HSBC, when the loan accountis closed, in the time stipulated, charges you additional amount before issuing release letter. Banks debit Rs 200-300 every month to your account under Miscellaneous charges or Service charges. If you protest to them vigorously they waive it. It pays to check your account patiently.

The Great Iron Ore Rip-Off: Buy from India for 60 cents, and sell it for around $200 a tonne (landed price) overseas

As a nation, we are peddling our scarce natural resources that cannot be replenished. Global players are mining iron ore for a song, destroying the natural habitat around the mines and shipping it to metal-hungry destinations and making super-profits. As usual, the powers-that-be are silent 

As an ex-seafarer, the first cargo I loaded on a ship, way back in 1975, was iron ore from Vishakhapatnam (or Vizag) to Japan. Always interested in matters beyond my purview, I remember that the charterer in this case was the government-controlled monolith, MMTC (Minerals and Metals Trading Corporation), the buyer a Japanese trading house connected with Sumitomo-and that the price achieved for this shipment, delivered at the port of Nagoya, way back then, was around $17 a tonne.

The price that the Indian Government achieved, through MMTC, was around $10-$11 per tonne -ex-Vizag, loaded onto our ship. The rest was on freight and other costs. Laughingly, it was pointed out that kickbacks were high, around 15%-20%, but were likely to be impacted because the Emergency was on everybody's heads in those days. Even people at MMTC and STC (State Trading Corporation) had to be careful.

This was for what is known as '60% FE lumps'. A very highly sought-after grade of iron ore that we export from India, and the rate is set in such a way that it permits for variations in quality along a few other parameters, using this as a benchmark.

60% FE in lumps is about as good as it gets. The Japanese term for it was the equivalent of malai, or "full cream", and we have a lot more in India. In the area, largely, called "Maoist", but that's not the subject of the debate.

The debate then was whether it was more profitable for the Nation of India to ship this iron ore to the US-East Coast (Norfolk) area-where the price achieved was around $25-$27 a tonne, landed.

What came in the way, in those days, was not just the freight rate-ships had to go around the Cape, since the Suez was closed. In addition, it was whispered, doing business with Japan was better for some corrupt people, since the Japanese were rumoured to not be averse to the idea of more than a few dollars per tonne as kickbacks, and making "relationships", while the Americans got slightly moralistic about such things then-5% to 7% was what was supposed to be their limit, and you often had to accept it in wheat.

Which was not a good idea, because India was getting 'free' wheat under the PL-480 scheme in any case in those days, which is a scam many may have forgotten.

In addition, the Japanese were very keen to provide the funding as well as technology for building a railway line from Vizag into the pristine Aruku Valley area, to get the iron ore out more efficiently, and this was pushed through as a 'people-friendly' step to help connect one of the remotest parts of central India to the rest of the country.

Of course, nothing is free, so India was going to pay the Japanese back. In iron ore. And remember, west of Hong Kong was a huge swamp called the Pearl River Delta, then. And South Korea? South Korea was still teaching its sailors to work on ships. Under Indians.

So, we sold our iron ore in Aruku Valley to the Japanese for a song. How much they sell it in further trading, now that China and South Korea are also consumers, would be interesting to learn. Chances are, the onwards sale is at market prices, while the first sale is at the old pre-negotiated prices. We are still paying for that Railway Line, remember?

Think of it like this-you have a home in a remote part of, say, Maharashtra. You have some great boulders there, which can be extracted, broken down, and made into brilliant granite slabs. But you don't want to sell them or move them, even to the nice Japanese guy who comes to your house, because technically you can't and even if you could, you want to sell it one rock at a time, because the house is in a remote place.

So now the Japanese guy goes back to the government guy, and makes him a deal-the Japanese will pretend he is loaning money to the government, which will then cover the loan through its public sector banks, and the Japanese guy will then make a road to your house which nobody else can use, not even you, and then he will take all the granite away as soon as he can, for free, in payment for the road he helped build.

You will be left sucking your thumb, you may have to pay a toll to enter your own house on that nice new road, and if you protest, you will be called Maoist. But then, this is not about them.

That railway line from Vizag up into one of the prettiest parts of India rapidly being mined out of existence (the natural caverns being formed nearby are used as oil reservoirs, incidentally) now stands as a tribute to Japanese engineering skills. And runs between 40-80 rakes of iron loaded trains to the port cities of Vizag and Gangavaram, from where it heads off mainly towards the hungry steel mills of China, South Korea and Japan. But there are hardly any passenger trains on that route, and the few that operate, have to give way to the iron ore trains. I have been on this route once-and reached the other end 24 hours late, as we kept giving "pass" to iron ore rakes thundering past us.

To anybody except the most foolish it is clear to those who know this industry that we are as a nation selling our resources. Fair enough, this does not want to become yet another article on the political and sociological, as well as economic aspects of this trade-people have been called 'Maoist' for less. But can we look at the numbers again?

The international prices of iron ore are shooting upwards, by as much as $20 to $30 in the last few weeks, and anticipated to go up by a similar amount to around $200 per metric tonne in the next few months. This is despite much lower requirements in Japan, and slightly reduced requirements in China, the two top global markets for iron ore. The top three suppliers of iron ore are Australia, Brazil and India.

The indicative price currently is around $170 per metric tonne for iron-ore lumps with a 60% FE content, cost plus freight landed at Qingdao in China as a benchmark, and freight rates varying from $8 to $16 per metric tonne depending on size of ship as well as market forces on freight rates. The sale price of this kind of iron ore from Australia or Brazil is around $130-$150 per metric tonne, and rising, with some minor amounts for insurance, loading costs, holding costs, and other such expenses.

The royalty paid to the Indian government by the new iron ore exporters being invited in, like Posco, is Rs27 rupees a tonne for iron ore lumps. That's all. 60 cents. Not even a dollar a tonne. The rest is, apparently, part of the whole loan-loan-loan and more loan cycle, since Posco will help develop the area. At every stage in this financial game, there is a transaction cost, and it is instead of being in percentage points, now into multiples of the costs involved.

Agreed, there is a cost involved in mining the iron ore, extracting it, and converting it into lumps, which even after allowing for all sorts of cost overruns is not going to exceed $20 a tonne-an extremely high outer estimate. Agreed there is a cost towards "developing" the area, whatever it means. Agreed, some babu somewhere can justify how after 35 years, our export price is down from $15 a tonne to 60 cents a tonne.

But can anybody justify why the Indian government, the state government, the various public sector entities, the watchdogs, the parliamentary committees, the environmentalists, the media, everybody and more-why can't we get even some percentage of the increase in iron ore prices to the country's account?

Assuming the price has gone up by $50 a tonne, all other costs remaining the same, shouldn't the nation get at least some part of it-especially when all we appear to be getting is 60 cents a tonne?

And that is why anybody who disagrees will be called a Maoist, a seditionist and an anti-national. But this article just wants to know-how much of the increased price will we in India get?

An aside: The same companies who bid for iron ore mines in India, also bid for iron ore mines elsewhere in the world. The higher costs being achieved make it feasible to prospect for and take iron ore out from all new areas. There are more than a few Indian companies in the running for this business, and the royalty that apparently some of them are willing to pay for "futures" is in the $100 plus levels-for future imports into India, when we become an iron ore scarce and deficit region. Already plans are being made to ensure that ports being developed under infrastructure loans are geared up to handle current export and future import of iron ore.

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COMMENTS

Rajiv Ahuja

5 years ago

Thank God for money life.

Vinay Isloorkar

6 years ago

8.6.11

Le scam 2G was roughly Rs 1.75 crore! How much will this aaprox?

REPLY

malq

In Reply to Vinay Isloorkar 6 years ago

Thank you for writing in.

This is a difficult one to calculate - what value do you put to the minerals, ores and other bulk commodities stolen and then sold? How do you calculate the low royalty charged?

One benchmark is, as always, the Chinese and how they calculate royalties on their own ore/mineral deposits. In addition, the Chinese, who have enoung minerals and ores of their own, are simply holding on to them for the future, when the prices will be higher.

As an example, iron ore was at around 6-7 dollars a tonne 25-30 years ago and now achieves 170 dollars a tonne - but the Indian Government still takes royalty only at 24-27 rupees a tonne.

25-30 years ago, 6-7 dollars was say about 70 rupees at 10 rupees a dollar, and 24 rupees was about 40-50% of the price as royalty.

Today the international rate is 170 dollars a tonne which is 7000-7500 rupees per tonne but the Government still gets only about 27/- rupees a tonne, which is 0.33 percent? Because the private mine owners and traders in India under-invoice the cost of the iron ore and over-invoice the freight as well as handling costs.

So how do you calculate the cost of the scam?

I am working on it, but here again, the end numbers have to be backed by some logic - and as of now, it is very difficult. In addition, it is nobody's contention that this business of mining and minerals and trading and shipping is not a dangerous business.

MJ

6 years ago

@krishna
did u forgot to mention
1. Adarsh scty scam
2. Terrorist attack and India's lethargic handling of the issue !!!
3. PMs invite to Pak PM to watch cricket match :)

Ajmal Kasab wouldnt have felt safer anywhere else...

Mercy petition of top criminals pending for years ???? with no explanable reason....

krishna

6 years ago

2G scam, Cwg scam, now Iron ore scam, All the state govrnements are involved in so many frauds ,scams and corruption, irrespective of the poltical party in power and some central cabinet minsters who work under PM are involved in huge corruption, instead of cleaning the govt of this rutt, our clean PM goes to africa talks about Gandhisam, good governence, and announces Aid to poor african nations what an irony

krishna

6 years ago

I think india needs a big change all this corrupt polticians and corrupt babus should be arrested and sent to some remote island and educated youth should take over and clean this thrash

MJ

6 years ago

What we have is the most qualified DUMB PRIME MINISTER !!!

Java

6 years ago

Very interesting and disturbing story...although it seems to be heavy on conjectures. Has anyone looked at the agreements and contract terms to verify our stupidity?

REPLY

malq

In Reply to Java 6 years ago

Thank you for writing in. There are more facts available, and shall be placed here soon, while RTI Applications to get hold of details are underway. Typically, the dwell time from first application onwards is 3-5 years, since the crooks will try every trick in the book and more.

meanwhile, read here too . . . just one aspect of things, and the real reason why Sushma Swaraj is going ballistic as the noose tightens there too:-

http://en.wikipedia.org/wiki/Belekeri_po...

Manoj K Singh

6 years ago

Good write up! We seem to be a country of blinds....disinterested and ignorant of ways to run an efficient government that is honest and committed.

REPLY

malq

In Reply to Manoj K Singh 6 years ago

I drove past Belikkeri/Karwar a couple of years ago. Thank you for writing in . . . meanwhile, read here too . . . just one aspect of things, and the real reason why Sushma Swaraj is going ballistic as the noose tightens there too:-

http://en.wikipedia.org/wiki/Belekeri_po...

Pradeep

6 years ago

this is an eye opener, we as common man can do nothing about this right or do we have any rights to sue our govt for such activities.

REPLY

malq

In Reply to Pradeep 6 years ago

Thank you for writing in. We as common people can do a lot - to start with, file RTI Applications on the subject with the PMO so that they can not claim that the PMO was unaware of such scams.

http://en.wikipedia.org/wiki/Belekeri_po...

Shadi Katyal

6 years ago

It is well known that all PSU like MMTC,STC,SAIL etc had been pocketing money by the employees. I suggested otherday that if we evalute the properties held by its employees especialy those who were posted abraod and even in India with power to negotiate had a built in personal margin for them. Many nations refuse to deal and these agencies tried through private companies.
Govt was/is well aware and it cost India not only on export goods but imports by these PSU are about 30% higher than private imports becaue that 30% is profit not for the entity but for employees.
Thiws is India and who carews for the nation as long one can loot in daylight with the knowldge and blessings of the higher ups. Everyone has a finger in this pie.
CHATLA HAI BHAI.

REPLY

malq

In Reply to Shadi Katyal 6 years ago

WE have to motivate change. I thank you for writing in, Katyal ji, but please file RTI Applications, please ask questions.

Do read this, for example;-

http://en.wikipedia.org/wiki/Belekeri_po...

citizenindia

6 years ago

I'd say make auctioning of resources mandatory. This way the give raises revenue . Currently under some pretext of value addition or job creation, you give away things for free and make it sound as if the guy setting up the plant is doing India a favour. All sales should be through e auctions. 3G bought us 1 lac cr revenue. Coal and ore blocks amongst other minerals can get us lakhs of crs more. Don't just let mittal and vedanata and posco and reliance boost their personal wealth.

REPLY

malq

In Reply to citizenindia 6 years ago

Thank you for writing in. Please be part of the change - please ask more questions.

Do read this, for example . . . WE have to motivate change. I thank you for writing in, Katyal ji, but please file RTI Applications, please ask questions.

Do read this, for example;-

http://en.wikipedia.org/wiki/Belekeri_po...

DK Mehrotra has been appointed as the acting chairman of LIC

DK Mehrotra joined Life Insurance Corporation of India as a direct recruit officer in 1977

DK Mehrotra, managing director of the Life Insurance Corporation of India will, in addition to his duties as managing director, hold current charge of the post of the chairman of the Corporation for three months or till further orders, whichever is earlier, thereby relieving Rakesh Singh, additional secretary, Department of Financial Services, of the current charge of the chairman of Life Insurance Corporation.

The appointment was made through a Government notification. Mr Mehrotra joined Life Insurance Corporation of India as a direct recruit officer in 1977. Mr Mehrotra has occupied several pivotal positions spanning three zones and the corporate office. He also has an International exposure in the field of Insurance during his posting in the foreign office of LIC at Suva in Fiji in 1985-89 and later led the Corporations' overseas thrust as executive director (international operations).

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