Railways to take over catering services from IRCTC

New Delhi: In a major setback to the Indian Railway Catering and Tourism Corporation Ltd (IRCTC), the Railways have decided to strip the public sector unit (PSU) of its catering responsibilities in Rajdhani, Duronto, Shatabdi and all other mail and express trains, reports PTI.

The Catering Policy-2010 finalised by Railways have clearly spelt out that 'Railways shall progressively take over management of all mobile catering services including base kitchens, pantry cars and all food stalls in railway premises'.

At present, IRCTC, a Railway subsidiary, is responsible for serving food in about 300 trains including in premier trains like Rajdhani, Duronto and Shatabdi.

With this move, IRCTC will forgo at least Rs200 crore catering business, said a senior IRCTC official.

Railway Board will now determine the menu and tariff for the standard meals, breakfast, tea, coffee and catering charges for meals, which are included in the fare.

The new policy comes in the wake of increased passenger complaints about the quality of food served onboard trains and in stations.

IRCTC will now be responsible for selling e-ticket and i-ticket and running the Rail Neer business.

Besides, it will manage Food Plaza, Food Courts, and fast food units. However, the policy has stipulated that "all such contracts presently being managed by IRCTC, on expiry of the contract period, will be awarded by the zonal railways in a phased manner".

IRCTC will not renew any contract required to be handed over to zonal railways on expiry of the contract. At present, there are about 65 food plazas across the country.

Railways will now formulate operating guidelines to implement the new catering policy.

Plagued with passenger complaints, Railway Minister Mamata Banerjee had stated in her Budget speech this year that a new catering policy will be announced to improve the food quality. Incidentally, IRCTC was formed during Mamata Banerjee's regime in 2001. The Jan Ahaar outlets started recently by Railways to provide affordable meals to all class of people will also be managed by zonal railways.

The policy took over a year to be finalised. The last policy catering policy was formulated during Lalu Prasad's regime in 2005.




7 years ago



7 years ago

Ok, catring service now run rly but first probelm criate to staff beacause irctc all staff have hotel managment digree & diploma but rly staff haven diploma & digree so shoud be have irctc staff.


7 years ago

IRCTC claims such a huge profit. Can any one touch the conscious and tell if all this earnings are spent for the traveling public. Where has all these money gone. Definetely not to the public. Has this money gone change the quality of Dosai, Vadai, Idli or Chappathi. served in the train. All these money is looted from public and never returned back to public. Opeing up KIOSK and Food plaza in stations and leaving the traveling public in lurch with worst quality of food is what MINI RATNA has achieved.....what MINI RATNA mean for the travelling public. Fooling arround the Public without social responsiblitliy

Abhay Sinha

7 years ago

Good & welcome move by Railways. Instead of blaming IRTS officers for their current fate, had IRCTC employees (or the PROFESSIONALS) paid attention to providing hygienic food, probably they would have survived. Looks like they have got the mini ratna status for supplying sub standard food to railway passengers


7 years ago

What happened to irctc employee who r from f.c.i institutes, they r proffesional .In railway the cook is khalasi they r not proffesional. This is pure politics to takeover irctc. Pls. Take the worker/employee of irctc in railway to use in this job. This is the failure of top managdment which already have a job in railway. Lower level has no role .so dont get them unemployed.


7 years ago

Hotel Management Professionals - donot come to Railways for employment, it is a waste of your career & moreover Railways donot deserve to have you.


7 years ago

First Mamata Banerjee screwed TATAs in West Bengal & now screwing IRCTC in Railways.

Mamata Banerjee ordered departmental takeover of Howrah & Sealdah bound Rajdhani & Duronto, but could not find enough staff to man the trains for catering.

If there are not enough staff to man a handful of trains railways do not have have capacity to takeover 300 trains. once railways manages to snatch catering from IRCTC, catering will be a failure over railways network.

so all passengers of railways carry your tiffin carriers & make arrangements for food yourself. also donot travel by rajdhani, shatabdi & duronto where food is included in train fare because railways will earn money but not render services.


7 years ago

Mamta Banerjee is not interested in improvement catering services. if she was really interested she would have done something constructive.
For example: during Laloo's regime, GARIB RATH was introduced & initially no Catering was there but due public demand Catering was introduced. the Garib Rath that were introduced later had Mini Pantries to facilitate Catering by IRCTC
during MAMTA's regime Durontos have been introduced which are stated to be equivalent to Rajdhanis whereas there are pre-requisite infrastructure for basic catering & despite IRCTC's suggestions to provide adequate infrastructure, there has been no co-operation from Railways. On the other hand the catering policy states that such infrastructure would be provided to unprofessional railways staff set to take over catering.



7 years ago

by way of 2010 Catering Policy, Railways is playing with the livelihood of thousands of indian citizens.
complaints are just an excuse & the excuse was created by Railways itself when they wanted IRCTC to devise a methodology to gauge public grievances. IRCTC proposed to name the methodology as SUGGESTIONS but Railways accused IRCTC of misguiding the public. Since Railways had no system of monitoring complaints & system was devised by IRCTC for the first time, IRCTC has become the scape goat.
another important aspect is that for 150 years Catering remained a resourceful wing of Railways to entertain IRTS Officers and also parallel revenue. this was detected & was one of the reasons for setting up IRCTC & within 10 years of inception IRCTC is a MINI RATNA with over 400 crores turnover. now Railways wants to have the GOLDEN EGG LAYING GOOSE back for themselves.
it is sad how INDIAN BUREAUCRACY & POLITICIANS somehow or the other find ways to fool of the citizens of india.
railways has insulted catering professionals by giving back catering to non-professionals who will definitely screw up catering services on railways. the efforts of a public enterprise goes waste, IRCTC staff will be rendered jobless, THANKS TO MAMTA BANERJEE & RAILWAYS


7 years ago



7 years ago



7 years ago

The next time you find a cockroach in your food served on a long-distance train, blame the railway ministry instead of IRCTC.


7 years ago

What will be the fate of thousand of employee of irctc..catering was managed b4 by railway only..what had happend..it is the worst decision


7 years ago

yeh bahut acha hua ki railways ne catering apne pass le li kyu ki galti IRCTC karta tha or badhnami RAILWAYS ki hoti thi.
RAILWAYS staff catering ko sambhalne mei capable tha, hai, or rahega..basharte, railway officers catering staff ko moral support de.mei bhi ek railway catering ka staff hu or hum KAMYAB hoker dekhayenge..

Dalip Singh

7 years ago

Who will be responsible and check the ever increasing adultration every where right from milk to spices,vegetables,everything in this country being run by scroundrals called ministers.Blah!!!!!!

Ericsson objects to draft security norms for telecom equipment

New Delhi: European telecom vendor Ericsson has raised concerns over the proposals like sharing of source code and unlimited liability among others, as part of security clearance of telecom network equipment in India, reports PTI.

"We are specifically concerned to see obligations such as escrowing of source code (which is proprietary information), unlimited liability, no right to decline should the regulation change and lack of right of the vendor to mutually agree on the process suggested," Ericsson said in a letter to India's telecom secretary PJ Thomas.

Amid debate over security concerns relating to telecom equipment by Chinese vendors, the Indian government is proposing to amend licence of telecom service providers as part of security clearance by incorporating these clauses.

As per the proposed amendment, the Department of Telecom (DoT) has said for an Escrow deposit arrangement between the equipment suppliers and the telecom service providers will be formed wherein the suppliers shall keep all the information and documentation in relation to the supplies.

The information would include "without limitations, in respect to hardware, software, all source code, high level designs, detail design documents, listings and programmers note," it added.

The service providers shall have the right to use the escrow information, after its release, in order to use and maintain (including to upgrade) the software, to modify or have modified the software and to licence such modified software to or have it maintained by third parties.

Terming the draft agreement, currently under discussion with telecom operators, as "unjustly onerous", the Swedish equipment maker said that in its current form it would hurt the growth of the telecom industry.

Many clauses have cost implications directly and solely referable to the vendors, which "in our view should be shared by the telecom service providers and work out ways on minimising such costs for the benefit of the industry and consumers."
Ericsson has also requested DoT to hold discussions with the firm to resolve the issue.

The government had earlier asked operators to take security clearance before buying any key telecom gear. Telecom operators had been complaining about the strict rule, which forced the DoT to be very selective in giving approvals for equipment purchase.


M&S Reliance India to open 15-stores in 2 years

Mumbai: Marks and Spencer Reliance India (M&SRIL), a joint venture between Mukesh Ambani-run Reliance Industries Ltd and UK-retailer Marks and Spencer Plc intends to open 15 new stores, mainly in metros, in two years time, a top company official has said on Thursday.

"We are looking to open 10-15 stores in the next two years mainly in the metros. We're aiming to open larger stores which will showcase a fuller range of our product catalogue," M&SRIL's head of marketing, Nandini Sethuraman told PTI.

"Though there are opportunities in smaller towns and cities, we want to make deeper inroads in metros and strengthen our base there as there is a lot more potential to grow in these places," she said.

Marks and Spencer at the time of forming joint venture with Reliance Retail in 2008, had announced plans to open 50 stores in India in next five years. The retailer said the target remained intact.

"By 2014, our aim is to have 50 stores. It all depends on momentum and right locations," Ms Sethuraman said.

Presently, the company has 18 stores across the country including Delhi, Amritsar, Mumbai, Pune, Ahmedabad, Kolkata, Bangalore, Hyderabad and Chennai with an average size of about 5,000 sq ft to over 22,000 sq ft.

"We have six stores in Delhi and we plan to open a couple of more stores here - one will be opened near the new international airport in Delhi," Ms Sethuraman said.

Besides, the company has three stores in Mumbai, two stores each in Bangalore and Chennai and one each in Pune, Kolkata and Amritsar, she said.

"We will continue to open stores in the existing markets. The stores that are to come up will be in both malls and in the stand-alone formats," Ms Sethuraman added.


We are listening!

Solve the equation and enter in the Captcha field.

To continue

Sign Up or Sign In


To continue

Sign Up or Sign In



The Scam
24 Year Of The Scam: The Perennial Bestseller, reads like a Thriller!
Moneylife Magazine
Fiercely independent and pro-consumer information on personal finance
Stockletters in 3 Flavours
Outstanding research that beats mutual funds year after year
MAS: Complete Online Financial Advisory
(Includes Moneylife Magazine and Lion Stockletter)