The Central Mumbai District Consumer Disputes Redressal Forum directed Rachana Fashion Studio (RFS) , to pay a compensation of Rs13,000 after a client’s brand new Paithani sari was damaged. The sari had been given for attaching a fall and stitching a blouse. The sari had cost the complainant, Usha Marsurkar, Rs5,900.
Ms Marsurkar said that, on 27 June 2014, she had purchased the sari and it was given to her with a blouse piece. On 22 July 2014, she handed it over to the designer and paid Rs1,600 towards the charges for stitching a blouse, attaching a fall and doing the edging. On 6 August 2014, Ms Marsurkar noticed that her sari was damaged. It was pointed out to the designer on 8 August 2014, who accepted the mistake and kept the sari for repairing the damage. However, Ms Marsurkar complained to the Forum that the defect was not corrected.
The Forum sought the sari to be produced before it and pointed out that “ As there is damage, the opponent is bound to refund it.” The Forum said: “It is the responsibility of RFS to take utmost care of the clothes given by the consumer. No one will wear a damaged sari.”